LATONYA SELLERS
Detroit,MI
Summary
Reliable team member with excellent verbal and written communication skills. Dedicated professional with demonstrated strengths in customer service and time management. Great at listening and problem solving.
Overview
1
1
year of professional experience
Work History
Process Control Operator
DXC Technology
Current
- Assist customers with mobile device set up
- Order products from AT&T and T-Mobile
- Trouble shoot and resolve mobile issues
- Answered customer questions
- Downloaded key apps for customers and provide training
- Completed basic repairs for malfunctioning machines and scheduled preventative maintenance
- Collaborated positively with peers and other staff members to maintain friendly, supportive and cooperative work atmosphere
- Perform and IPL (Initial Program Load) of the Mainframe
- Documented, researched and resolved customer service issues
- Provided in-depth coaching and training for new departmental employees, offering insight and suggestions which prepared each for job requirements
- Monitor and run production schedules for Canton PDC and Detroit
- Monitor and trouble shoot Dibs, Mainframe, Engineering, Maximo, Oracle and WebSphere.
Analyst II Information Security
DXC Technology
Current
- Monitor for continued compliance with internal security controls, policies, regulations and laws
- Supported internal and external security reviews, audits and control evaluations
- Conducted risk analysis and provided recommendations for remediation or mitigation
- Updated security files to align with new software, correct errors, or incorporate new users
- Helped standardize operations by preparing documentation of policies and procedures
- Managed implementation of new systems, coordinating closely with internal personnel and outside vendors
- Safeguarded digital data from destruction, disclosure and unauthorized modifications
- Kept data processing activities functional and secure with regular risk assessments, testing and monthly audits
- Write ACF2 rules
- Create and monitor ids for Dibs, Mainframe, Maximo, DDEC, Unix and WebSphere.
Mobile Expert
DXC Technology
10.2023 - Current
- Assist customers with mobile device set up
- Order products from AT&T and T-Mobile
- Trouble shoot and resolve mobile issues
- Answered customer questions
- Downloaded key apps for customers and provide training
- Completed basic repairs for malfunctioning machines and scheduled preventative maintenance
- Collaborated positively with peers and other staff members to maintain friendly, supportive and cooperative work atmosphere
- Perform and IPL (Initial Program Load) of the Mainframe
- Documented, researched and resolved customer service issues
- Provided in-depth coaching and training for new departmental employees, offering insight and suggestions which prepared each for job requirements
- Monitor and run production schedules for Canton PDC and Detroit
- Monitor and trouble shoot Dibs, Mainframe, Engineering, Maximo, Oracle and WebSphere.
Education
Associate in Business Administration / CIS/MS Cert Product Specialist -
Davenport University
Dearborn, MI05.2004
Skills
- Self-motivated
- Social perceptiveness
- Work planning
- Ability to multitask
- Task prioritization
- Relationship building
- Positive attitude
- Detail oriented
Timeline
Process Control Operator
DXC Technology
Current
Analyst II Information Security
DXC Technology
Current
Mobile Expert
DXC Technology
10.2023 - Current
Associate in Business Administration / CIS/MS Cert Product Specialist -
Davenport University
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