Leandra Wardlaw
Fargo,ND
Summary
Experienced Department Manager bringing demonstrated success in developing and motivating strong restaurant teams capable of handling over 80 customers hourly. Keeps all areas clean and sanitized while managing inventory and preventing waste. Positive and upbeat with customers and team members alike. Focused on optimizing procedures and service quality food service crews. Skilled in organizing, delegating and overseeing tasks with a hands-on management style.
Overview
24
24
years of professional experience
Work History
Security Officer
Sanford Medical Center
12.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Responded quickly to emergency situations to assess and deflect issues.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Directed guests around building and answered accessibility questions.
- Completed full building and grounds patrols to spot and investigate concerns.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Patient Registration Associate
Craven Regional Medical Center
03.2001 - Current
- Contributed to a welcoming atmosphere by maintaining clean, organized workspaces within the registration area.
- Implemented strategies to minimize registration errors, leading to increased accuracy in data entry efforts.
- Supported successful audits by maintaining thorough documentation of all registration activities in compliance with established guidelines.
- Developed strong relationships with insurance providers leading to more efficient claim processing.
- Managed high volumes of incoming calls, directing callers to appropriate departments while maintaining diplomacy and professionalism.
- Promoted a positive work environment fostering teamwork among fellow Patient Registration Associates resulting in improved staff morale.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Engaged with patients to provide critical information.
- Facilitated communication between patients and various departments and staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Delivered support to medical staff in completion of patient paperwork.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Taught patients and families to use at-home medical equipment.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Retail Sales Associate Cashier
TJX Companies
06.2023 - 12.2024
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Greeted customers and helped with product questions, selections and purchases.
- Stocked merchandise, clearly labeling items and arranging according to size or color.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Helped customers complete purchases, locate items and join reward programs.
- Answered customer questions and helped find specific items.
- Engaged with customers to build rapport and loyalty
- Helped customers locate products and checked store system for merchandise at other sites
- Provided positive first impressions to welcome existing, new and potential customers
- Maintained records related to sales, returns and inventory availability
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Greeted customers upon entry, creating positive first impression and fostering loyalty.
- Managed inventory, restocked shelves, and ensured product availability, contributing to store efficiency.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
Food Service Assistant
Sanford Medical Center
02.2023 - 12.2024
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Completed daily tasks such as dishwashing, trash removal, and restocking while adhering to established safety protocols.
- Enhanced customer satisfaction by providing friendly and efficient service during meal times.
- Ensured compliance with health regulations through frequent cleaning and sanitation practices within the food preparation area.
- Contributed to team success by proactively assisting coworkers during peak hours or covering shifts when needed.
- Assisted in maintaining a clean and sanitary dining environment for the comfort of patrons.
- Maintained proper food storage procedures, reducing waste and ensuring optimal freshness for all menu items.
- Provided valuable input on menu development based on customer feedback and personal observations of popular dishes or trends, contributing to the overall success of the establishment.
- Facilitated smooth communication between front-of-house staff members and kitchen team, leading to timely food delivery and satisfied customers.
- Learned other teammates' work tasks to train as backup.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Guest Service Manager
McDonald's
12.2019 - 01.2023
- Formulated pricing policies by reviewing merchandising activities and determining additional needed sales promotions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Determined required job seeker qualifications for potential interview by reviewing and evaluating resume and application information.
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Attended to customer needs, responding to questions, complaints and escalations
- Attended to customer needs, responding to questions, complaints and escalations.
- Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
- Assisted with guest check-in and check-out procedures, confirming that guests reach correct room.
- Oversaw lobby operations and concierge services.
- Enhanced guest satisfaction by promptly addressing inquiries and providing personalized assistance.
- Understood and implemented safety and emergency procedures.
- Monitored staff training, scheduling and shift changes.
- Collaborated with other departments to coordinate guest services, resulting in seamless experiences for guests.
Sales Associate
TJX Companies
03.2020 - 06.2022
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers complete purchases, locate items and join reward programs.
- Maintained clean sales floor and straightened and faced merchandise.
- Answered questions about store policies and addressed customer concerns.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Greeted customers and helped with product questions, selections and purchases.
- Stocked merchandise, clearly labeling items and arranging according to size or color.
Department Manager 1
McDonald's
03.2017 - 11.2019
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Maintained compliance with company policies and procedures for food safety, sanitation and quality.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank each end of shift
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Home Health Care Assistant
Family Business
05.2015 - 10.2019
- Assisted disabled clients to support independence and well-being.
- Monitored progress and documented patient health status changes to keep care team updated.
- Prepared nutritious meals according to dietary restrictions, contributing to overall patient health.
- Facilitated physical therapy exercises as directed, aiding in patient mobility improvements.
- Transported clients for medical and personal outings.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
- Administered medications in accordance with doctor's instructions.
- Monitored vital signs and reported any abnormal findings to the supervising nurse promptly.
Shift Manager
McDonald's
06.2012 - 12.2016
- Trained and mentored new employees to maximize team performance.
- Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
- Kept employees operating productively and working on task to meet business and customer needs.
- Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Crew Member
McDonald's
04.2008 - 05.2012
- Accurately counted back change on cash transactions to align with register readouts and balanced cash till.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Maintained clean, sanitized and well-organized food preparation zones to promote store efficiency.
- Checked completed orders for accuracy and bagged meals for easy carrying.
- Performed shift change tasks each day to keep store efficient and neat.
- Strictly followed all cash, security, inventory and labor policies and procedures.
- Placed orders by listening to customers, documenting selected menu items, substitutions and add-ons.
Crew Member
McDonald's
06.2003 - 03.2011
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Filled and mixed soft drinks, water and coffee beverages.
- Wiped counters, scrubbed and sanitized equipment to maintain clean food prep and dining areas.
- Arranged food items on serving trays and placed in take-out packaging to produce orders for customers.
- Assembled food orders while maintaining appropriate portion control.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Immediately informed supervisors when equipment was not functioning properly to promote quick issue resolution.
- Prepared variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
Education
High School Diploma -
West Craven High School
Vanceboro, NC06.2003
Skills
- Conflict Resolution
- Safe food handling
- Order accuracy
- Workflow planning
- Customer service
- Cash handling expert
- Upselling techniques
- Employee training and development
- To-go order preparation
- Food preparation
- Working in coolers and freezers
- Vendor relations
Timeline
Security Officer
Sanford Medical Center
12.2024 - Current
Retail Sales Associate Cashier
TJX Companies
06.2023 - 12.2024
Food Service Assistant
Sanford Medical Center
02.2023 - 12.2024
Sales Associate
TJX Companies
03.2020 - 06.2022
Guest Service Manager
McDonald's
12.2019 - 01.2023
Department Manager 1
McDonald's
03.2017 - 11.2019
Home Health Care Assistant
Family Business
05.2015 - 10.2019
Shift Manager
McDonald's
06.2012 - 12.2016
Crew Member
McDonald's
04.2008 - 05.2012
Crew Member
McDonald's
06.2003 - 03.2011
Patient Registration Associate
Craven Regional Medical Center
03.2001 - Current
High School Diploma -
West Craven High School
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