Hi, I’m
LaTonya Summers
Colorado Springs,CO
Summary
Hardworking Driver with expertise providing excellent transportation services. Engaging and pleasant personality with safe and accident-free driving record.
Safety-focused individual possessing outstanding driving record. Proactive, reliable and dedicated to cost-effective transportation of goods and materials. Excellent record of punctuality and work ethic.
Transportation professional dedicated to delivering packages on time and in perfect condition. Offering excellent interpersonal and time management skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Seasoned Driver with safe driving record and positive attitude. Highly effective and skilled at determining best routes.
Competent Driver with excellent organizational and multitasking skills dedicated to achieving challenging delivery timetables. Trained in basic maintenance, repairs and vehicle maintenance. Detail-oriented in meeting daily business and customer needs.
Overview
16
years of professional experience
Work History
LaLa’s Delivery Service Colorado Springs, CO
Driver
09.2020 - 03.2022
Job overview
- Verified daily deliveries against shipping instructions before delivering to customers.
- Kept and studied detailed mileage and fuel reports to track overall fuel costs.
- Planned and adjusted optimal routes based on traffic and weather conditions.
- Delivered goods and products to customer on time and in excellent condition.
- Obtained customer signatures to complete and process paperwork.
Moe’s Better Innovation Homes Fountain, CO
Customer Service Representative
01.2015 - 03.2020
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed customer adjustments to maintain financial accounts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Welcomed, greeted and assisted guests in high-traffic store, generating $Amount of dollars in business.
- Cross-trained and backed up other customer service managers.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Handled over Number calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Investigated and resolved customer inquiries and complaints quickly.
Dr. John Speer M.D. LLCColorado Springs , CO
Medical Administrative Assistant
01.2006 - 10.2015
Job overview
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Called patients to confirm scheduled appointments day in advance.
- Converted paper charts into digital files and uploaded to EMR system.
- Prepared and maintained accurate digital health records for patients.
- Prioritized incoming patients by degree of injury or illness.
- Provided educational documents and pamphlets to patients.
- Located, checked in and pulled medical records for patient appointments and incomplete charts.
- Scheduled surgeries for multiple surgeons and booked operating rooms.
- Organized paperwork such as charts and reports for office and patient needs.
- Conducted insurance verification and preauthorizations and managed patient charts.
- Developed and managed accurate and confidential patient records.
- Enhanced office productivity by handling high volume of callers per day.
- Coordinated customer service, patient scheduling and billing.
Education
Falcon High SchoolPeyton, CO
High School Diploma from General Studies
05.1996
University Overview
- Elected Captain of Falcon Cheerleading Atem
- Member of Speech and Debate Club
- Completed professional development in Customer Service
- Elected to Vice President for Student Counsel in 1994
Pikes Peak Community CollegeColorado Springs, CO
Certificate from Phlebotomy
05.2002
Pueblo Community CollegePueblo, CO
Associate Degree In Nursing from Emergency Medical Technology
08.2012
Skills
- Customer rapport
- GPS and route planning
- Order picking and processing
- Transportation
- Planning and Coordination
- Attention to Detail
- Critical Thinking
- Safety standards and protocols
- Interpersonal Communication
- Processes and procedures
- Clerical Support
Timeline
Driver
LaLa’s Delivery Service
09.2020 - 03.2022
Customer Service Representative
Moe’s Better Innovation Homes
01.2015 - 03.2020
Medical Administrative Assistant
Dr. John Speer M.D. LLC
01.2006 - 10.2015
Falcon High School
High School Diploma from General Studies
Pikes Peak Community College
Certificate from Phlebotomy
Pueblo Community College
Associate Degree In Nursing from Emergency Medical Technology
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