Latonya Sweet
Houston,TX
Summary
Efficiency-driven Customer Service Rep with expertise in handling complex customer issues and promoting positive experiences. Organized team player dedicated to customer satisfaction, business goals, and sales excellence. Skilled in coordinating documentation and handling payments. Licensed Insurance Producer.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sr. Advisor
Concentrix
Houston, TX
07.2024 - Current
- Assist customers with their auto, home, renters, and pup policies.
Student
Houston, TX
12.2023 - 07.2024
- In school student
Account Representative
Alliance and Associates
Orange Park, FL
10.2022 - 12.2023
- Process changes to clients insurance policies
- Assist with adding endorsements to clients policies
- Provide exceptional customer service
- Assist with insurance claims.
Licensed Property and Casualty Insurance Agent
Randstad
Houston, TX
07.2022 - 10.2022
- Assist customers with insurance quotes for auto, home, and renters insurance
- Produced sales
- Recommended coverages.
Risk Advisor
Allstate Insurance
Houston, TX
07.2021 - 07.2022
- Assist customers with insurance quotes for auto, home, and renters insurance
- Produced sales
- Recommended coverages.
Customer Service Representative
Percepta / Teletech
Houston, TX
08.2020 - 07.2021
- Answered incoming calls to provide product knowledge
- Provided world class customer service.
Brand Ambassador
VIPdesk Connect
Alexandria, VA
04.2019 - 08.2020
- Provided customer service using extensive knowledge of beauty counter products
- Communicated product value, quality and style to educate and entice potential customers
- Worked closely with clients to identify needs and challenges and provide solution-oriented campaign themes
- Communicated product value, quality and style to educate and entice potential customers
- Provided customer service using extensive knowledge of products and services.
Customer Service Manager
Conduent
Baton Rouge, LA
08.2017 - 01.2019
- Assessed call center trends to identify improvement opportunities and devise forward-thinking approaches to better align processes with intended results
- Exceeded team goals and collaborated with staff members to implement customer service initiatives
- Devised and published metrics to measure organization's success in delivering world class customer service
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals
- Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes
- Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
Direct Support Professional
Rescare
Baton Rouge, LA
11.2015 - 08.2017
- Enhanced successful patient outcomes by helping each participate in recreational activities alone or in groups
- Promoted health and wellness in psychiatric patients by providing caring emotional support and encouragement
- Minimized injuries to staff or patients by offering important support or restraint to control patient movements
- Assisted patients with adjusting to hospital procedures and helped each thrive in highly structured settings
- Helped with diagnosing patients and delivering treatments with timely medication administration and specimen collection
- Maintained clean, safe and well-organized patient environment
- Worked to improve and enhance patient lives through effective and compassionate care
- Developed rapport to create safe and trusting environment for care.
Customer Service Representative
Asurion
Baton Rouge, LA
08.2013 - 11.2015
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Educated customers on promotions to enhance sales
- Regularly exceeded daily sales and product add-on quotas
- Compiled customer feedback and recommended service delivery improvements to management
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Education
Associate of Applied Science - Business Management
Houston Community College
Houston, TX09.2024
High school diploma or GED -
Clinton High School
Clinton, LASkills
- Campaign management
- Branding
- Effective communicator
- Performance improvement
- Reporting and documentation
- Natural leader
- Team Player
- Product Knowledge
- Customer support
- Insurance sales
- Salesforce
- Upselling
- Direct sales
- Customer service
- Sales
- Account management
- Organizational skills
- Time management
- Data entry
- Microsoft Excel
- Microsoft Word
Certification
- Property and Casualty License, 08/01/21, 06/28/25
- Personal Lines License, 08/01/21, 06/01/25
Timeline
Sr. Advisor
Concentrix
07.2024 - Current
Student
12.2023 - 07.2024
Account Representative
Alliance and Associates
10.2022 - 12.2023
Licensed Property and Casualty Insurance Agent
Randstad
07.2022 - 10.2022
Risk Advisor
Allstate Insurance
07.2021 - 07.2022
Customer Service Representative
Percepta / Teletech
08.2020 - 07.2021
Brand Ambassador
VIPdesk Connect
04.2019 - 08.2020
Customer Service Manager
Conduent
08.2017 - 01.2019
Direct Support Professional
Rescare
11.2015 - 08.2017
Customer Service Representative
Asurion
08.2013 - 11.2015
Associate of Applied Science - Business Management
Houston Community College
High school diploma or GED -
Clinton High School
Similar Profiles
Nurhulhaq ShaikhNurhulhaq Shaikh
Business Intelligence Analyst (BI Associate) at ConcentrixBusiness Intelligence Analyst (BI Associate) at Concentrix
Chynna ThomasChynna Thomas
Customer Service Agent at ConcentrixCustomer Service Agent at Concentrix
Mercedes EllisMercedes Ellis
Case Manager at ConcentrixCase Manager at Concentrix
Praveensai KundetiPraveensai Kundeti
SOC Analyst at ConcentrixSOC Analyst at Concentrix
Raviteja VaranasiRaviteja Varanasi
Senior Vice President at JPMorganChaseSenior Vice President at JPMorganChase