LaTonya Tardy

• Set up and ran machinery to produce exceptional products for industrial needs.
• Complied with company and OSHA safety rules and regulations.
• Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
• Followed detailed instructions to operate machines with accuracy and produce quality products.
• Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.

• Completed field audits of products in a professional and timely manner .
• Learned and maintained detailed knowledge of all field operations processes including scanning, TRACE, data collection, and fuel sampling .
• Learned and maintain detailed knowledge of company policies and the product policies for each manufacturer client .
• Performed inspections of specific manufacturers unsaleable products in designated reclamation centers in the assigned region
• Analyzed products to determine whether reimbursable under the manufacturers policy

Interacted with customers in response to inquiries, concerns, and requests about products and services

• Gathered customer/product information and determined the issue by analyzing the symptoms
• Diagnosed and resolved technical issues involving internet connectivity, email, application downloads, and more with iPhones, and ipads
• Researched using available resources, including article database systems
• Received a High Volume of inbound calls and made outbound follow-ups