Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic
LATONYA THOMAS

LATONYA THOMAS

Frontend Coach.
Brenham,TX

Summary

As an accomplished manager. Motivated individual with extensive experience in retail sales. Proven track record of achieving sales goals, providing excellent customer service and consultation, and meeting customer needs. Possesses a comprehensive knowledge of products and services and excellent communication and interpersonal skills. Diligent professional with experience and proven knowledge of pricing, retail sales, and security operations. Proven track record of driving department 82 in stock and sales and improving inventory results each year.Aiming to leverage my abilities to successfully fill the [StoreLead] role in your market.

Overview

8
8
years of professional experience

Work History

Front End Coach

Walmart
Brenham, Texas
04.2020 - Current
  • Planned, organized, and controlled operations of front-end area.
  • Developed and implemented customer service training for front-end staff.
  • Addressed and resolved client or customer inquiries to foster superior standards of service.
  • Adhered to security protocols while ensuring the privacy and safety of sensitive customer information collected online.
  • Implemented procedures to reduce shrinkage and improve store security.
  • Identified operational process inefficiencies to recommend necessary improvements.
  • Responded quickly to meet customer needs and resolve problems.
  • Committed to delivering excellent customer service while working in a fast-paced environment.
  • Reviewed financial statements, sales reports, and other performance data to measure productivity.
  • Demonstrated and supported continuous improvement and growth mindset.
  • Cleaned and sanitized workstations and equipment following regulatory rules and procedures.
  • Prepared staff work schedules and assigned specific duties.

GM Assistant Manager

Walmart
04.2018 - Current
  • Managed day-to-day operations, ensuring high levels of customer service and satisfaction.
  • Resolved customer complaints in a timely manner with an emphasis on maintaining positive relationships.
  • Mentored staff on problem resolution techniques and provided guidance regarding company policy.
  • Recruited and hired associates to meet business needs and requirements.
  • Acknowledged outstanding staff performance to boost company morale and productivity.
  • Established and maintained relationships with vendors.
  • Monitored daily operations of various departments, developing action plans when necessary.
  • Determined customer needs by asking relevant questions and actively listening to responses.
  • Stocked and replenished merchandise according to merchandising layouts.
  • Mentored new associates to contribute to company's positive culture..
  • Reviewed financial statements, sales reports, and other performance data to measure productivity.
  • Demonstrated and supported continuous improvement and growth mindset.
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
  • Participated in ongoing training to enhance own job skills and knowledge.

Assistant Manager/Apparel/Frontend/ Liquor

Walmart Complex Store.
05.2017 - 07.2018
  • Demonstrated strong organizational skills by managing multiple client orders simultaneously.
  • Maintained positive working relationships with customers, team members, and leadership.
  • Received work assignments from order system to fill orders.
  • Managed returns and exchanges efficiently according to company policies and procedures.
  • Stored product correctly in staging area, following safety guidelines.
  • Displayed excellent problem-solving abilities when resolving customer complaints.
  • Performed quality assurance checks on all outgoing orders before they were dispensed out.
  • Utilized selection process for products within store and bagged products following bagging standards.
  • Ensured a safe working environment free from hazards or risks.
  • Escalated complaints to leadership to resolve shopping matters quickly and retain customers.

Front End Assistant Manager/Fuel /Gm

Walmart Neighborhood Market
09.2016 - 05.2017
  • Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
  • Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
  • Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes.
  • Assisted with new employee training and conducted performance reviews to track overall progress.
  • Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.
  • Established clear communication channels between staff members to ensure smooth workflow throughout the store.
  • Organized company merchandise and displays to increase brand awareness and product sales.
  • Ensured compliance with all applicable laws regarding health codes, labor regulations, and safety standards.

Education

High School Diploma - undefined

Store Front
Ocala, Florida
05.1997

Skills

  • Store operations
  • Multitasking proficiency
  • Customer engagement
  • Budgeting and financial management
  • Merchandise display planning
  • Friendly and helpful
  • Teamwork and collaboration
  • Reliable and responsible
  • Honest and dependable
  • Employee development and training

Personal Information

(281) 620-3547

ltt000x.s00321.us@wal-mart.com

Timeline

Front End Coach

Walmart
04.2020 - Current

GM Assistant Manager

Walmart
04.2018 - Current

Assistant Manager/Apparel/Frontend/ Liquor

Walmart Complex Store.
05.2017 - 07.2018

Front End Assistant Manager/Fuel /Gm

Walmart Neighborhood Market
09.2016 - 05.2017

High School Diploma - undefined

Store Front

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