Summary
Overview
Work History
Education
Skills
Timeline
Generic

LaTonya Tidwell

Customer Service
Memphis,Tennessee

Summary

Seasoned Customer Specialist with 25 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments. Experienced customer service specialist with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs.

Overview

29
29
years of professional experience
3
3
years of post-secondary education

Work History

Material Handler

Adecco Staffing
Memphis, TN
03.2023 - Current
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Performed cycle counts and inventory control to accurately track product levels.
  • Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Maintained clean, orderly work environment free of hazards.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • order select, pick orders to be prepared for customers orders

E-Commerce Associate

DHL Supply Chain
Memphis, TN
03.2022 - 12.2022
  • Displayed positive, professional, friendly and high-energy willingness to assist customers through video, chat or telephone interactions.
  • Maintained working knowledge of company products, services and promotions.
  • Interacted with and sold to e-commerce customers and delivered prompt and courteous service.
  • Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.

Inbound Coordinator

Sephora Distribution Center
Olive Branch, MS
10.2018 - 02.2022
  • Reviewed and negotiated contracts with carriers to optimize shipping costs.
  • Collaborated with manufacturing and supply chain management.
  • Prospected for leads to build pipeline and convert to sales opportunities.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Reviewed established business practices and improved processes to reduce expenses.
  • Reduced worker accidents by implementing improved safety standards and monitoring procedures.
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Developed and maintained knowledgeable and productive team of employees.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
  • Divided and categorized cargo received and redirected shipments in response to customer requests.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.
  • Transportation,scheduled trucks for deliveries and pickups
  • assisted vendors with customer service issues via email, teams, and by phone

Crib Attendant

Glassell Smith Kline
Memphis, TN
09.2017 - 10.2018
  • Maintained instruments and tools to help team complete maintenance tasks quickly and with accurate outcomes.
  • Unpacked, inspected and stored new tools according to crib plans.
  • Tracked excess materials and coordinated returns of damaged or unused items to vendors.
  • Monitored incoming and outgoing tools to track locations.
  • Received incoming shipments of tools and equipment from trucks.
  • Verified computer inventory against physical inventory and resolved discrepancies.
  • Recorded daily activities for inventory control.
  • Checked product levels and recommended new purchases.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Transported merchandise pallets to move in warehouse.
  • Handled customer service issues

Customer Service Associate

Home Depot
Memphis, TN
07.2017 - 10.2018
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer calls and emails to answer questions about products and services.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Informed customers about special promotions and provided detailed information for various products.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided customer feedback to management and identified areas of improvement for products and services.
  • Provided training and support to new associates to help provide high-quality customer service.
  • Kept detailed records of customer interactions to track and resolve issues quickly.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Handled billing and payment issues following guidelines, resolving disputes properly.
  • Solved problems with products and services by providing customers with technical support.
  • Increased revenue by cross-selling and upselling products and services.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Responded proactively and positively to rapid change.
  • Cross-trained and provided backup support for organizational leadership.
  • Promptly responded to inquiries and requests from prospective customers.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Cross-trained and backed up other customer service managers.
  • Managed timely and effective replacement of damaged or missing products.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Trained new personnel regarding company operations, policies and services.
  • Educated customers about billing, payment processing and support policies and procedures.

General Manager

Neely’s
Memphis, Tennessee
05.1994 - 09.2012
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Managed budget implementations, employee evaluations, and contract details.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Developed and implemented strategies to increase sales and profitability.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Trained new employees on proper protocols and customer service standards.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Assisted in recruiting, hiring and training of team members.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Interacted well with customers to build connections and nurture relationships.

Education

High School Diploma -

Booker T. Washington High School
Memphis, TN
08.1990 - 06.1993

The University of Tennessee - Martin
Martin, TN
05.2001 -

Skills

Shipping and receiving

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Timeline

Material Handler

Adecco Staffing
03.2023 - Current

E-Commerce Associate

DHL Supply Chain
03.2022 - 12.2022

Inbound Coordinator

Sephora Distribution Center
10.2018 - 02.2022

Crib Attendant

Glassell Smith Kline
09.2017 - 10.2018

Customer Service Associate

Home Depot
07.2017 - 10.2018

The University of Tennessee - Martin
05.2001 -

General Manager

Neely’s
05.1994 - 09.2012

High School Diploma -

Booker T. Washington High School
08.1990 - 06.1993

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LaTonya TidwellCustomer Service