Summary
Overview
Work History
Education
Skills
References
Timeline
Cashier
Latonya Wallace

Latonya Wallace

Banking
Cabot,AR

Summary

Excelled in compliance monitoring and financial management, driving operational excellence and fostering community relations. Renowned for mentoring teams towards surpassing targets with innovative sales strategies and community outreach.

Overview

25
25
years of professional experience

Work History

Branch Manager

Generations Bank
10.2023 - 10.2024
  • Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
  • Utilized data-driven insights to make informed decisions regarding staffing levels during peak seasons thereby maintaining smooth functioning of branch operations.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
  • Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Spearheaded community outreach programs, reinforcing branch's commitment to social responsibility and building community ties.

Owner

Moxie Beads LLC
08.2020 - 10.2024
  • Consult with customers to assess needs and propose optimal solutions.
  • Enhance operational efficiency and productivity by managing budgets, accounts, and costs.
  • Manage day-to-day business operations.
  • Organize and attend trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Develope and implement marketing strategies to generate new customers and increase sales and profit margins.

Processing Coordinator

Cornerstone Home Lending, Inc.
03.2021 - 01.2023
  • Pipeline management of 50+ loans from initial application to close prioritizing closing dates and necessary documentation.
  • Knowledge of FHA, VA and Conventional Loans
  • Coordinated closing process with title companies, and insurance companies.
  • Collected and compiled paperwork such as title, insurance paperwork, loan files and tax histories.
  • Obtain Employment Verifications on all loans to confirm two-year work history.
  • Worked primarily remote with minimal supervision.

Teller

United Federal Credit Union
06.2019 - 03.2021
  • Increased product referrals 155% by year end 2020, and increased close rate on referrals by 22%
  • Managed branch cash audits with a 100% accuracy
  • Increased branch revenue through ancillary cross-selling by $97K for 2020
  • Maintained a minimal offage record for the branch, with less than $50 in unrecovered losses total for 2020
  • Opened new deposit accounts and performed account maintenance, with a document compliance rating that averaged 99%
  • Trained 3 new tellers, and had the lowest branch turnover rate in the state by 42%
  • Managed quality programs to reduce overdue compliance activities.
  • Reduced instances of non-compliance through meticulous monitoring of internal controls and periodic audits.
  • Prepared records and data for regular audits.
  • Improved communication channels between departments by establishing regular meetings and reporting structures related to compliance matters.
  • Achieved optimal results during external audits by diligently preparing documentation and providing evidence of strong internal controls.

Member Service Representative

EFCU Financial Credit Union
08.2016 - 05.2019
  • Opened and closed customer accounts.
  • Trained new hires.
  • Trained in Compliance
  • Examined tellers' reports of daily transactions for accuracy.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Processed loan applications.
  • Maintained up-to-date knowledge of applicable laws and regulations.
  • Conducted periodic compliance audits and reviews to identify areas of improvement.
  • Reviewed audit and monitoring reports related to consumer and client activities.
  • Prepared documentation and records for upcoming audits and inspections.

Access Services Representative

Our Lady Of The Lake Hospital
08.2015 - 08.2016
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.

Teller Specialist

Capital One Bank N.A
12.2013 - 08.2015
  • Examined tellers' reports of daily transactions for accuracy.
  • Trained new hires.
  • Trained in compliance
  • Balanced vault
  • Investigated staff out-of-balance conditions and instituted corrective procedures.
  • Reconciled branch reports and general ledger accounts to identify unusual transactions, fraud and accounting errors.
  • Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
  • Boosted staff compliance awareness with creation and delivery of engaging training sessions.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.

Education

Medical Billing And Coding

Remington College
Memphis, TN
01.2011

Diploma - College Preparatory Curriculum

TL Weston High School
Greenville, MS
06.1992

Skills

  • Horizon XE Core System
  • Decision-Making
  • Cash Handling
  • Customer Service
  • Marketing
  • Coaching and Mentoring
  • Bank security
  • Performance Reviews
  • Operational Reports
  • Event Planning
  • Staff Development
  • Community Relations
  • Internal Audits
  • Compliance Monitoring

References

Available upon request.

Timeline

Branch Manager

Generations Bank
10.2023 - 10.2024

Processing Coordinator

Cornerstone Home Lending, Inc.
03.2021 - 01.2023

Owner

Moxie Beads LLC
08.2020 - 10.2024

Teller

United Federal Credit Union
06.2019 - 03.2021

Member Service Representative

EFCU Financial Credit Union
08.2016 - 05.2019

Access Services Representative

Our Lady Of The Lake Hospital
08.2015 - 08.2016

Teller Specialist

Capital One Bank N.A
12.2013 - 08.2015

Medical Billing And Coding

Remington College

Diploma - College Preparatory Curriculum

TL Weston High School

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