LaTonya Wells
Trinity ,TX
Summary
Dynamic customer service professional with a proven track record at McDonald’s, excelling in team leadership and problem-solving. Recognized for enhancing customer satisfaction through effective issue resolution and strong communication skills. Committed to fostering a positive workplace culture while driving sales and upselling initiatives. Flexible and adaptable in high-pressure environments.
Overview
27
27
years of professional experience
Work History
Shift Leader
McDonald’s
02.2019 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Customer Service Representative
Hospital
10.2015 - 12.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Customer Service Representative
Chevron
12.2010 - 05.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Kitchen Staff Member
Wendy’s
02.2005 - 10.2010
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Enhanced customer satisfaction with timely meal preparation and consistent quality.
Sales Associate
Randall’s
11.2000 - 08.2003
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Kitchen Staff
Whataburger Restaurants LLC
03.1999 - 07.2000
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Education
GED -
Stanberry High School
OnlineSkills
- Positive attitude
- Team leadership
- Problem-solving
- Customer service focus
- Flexible schedule
- Strong verbal and written communication
- Customer service management
- Team collaboration and leadership
- Goal setting and tracking
- Motivational leadership
- Sales and upselling
- Issue resolution
Timeline
Shift Leader
McDonald’s
02.2019 - Current
Customer Service Representative
Hospital
10.2015 - 12.2018
Customer Service Representative
Chevron
12.2010 - 05.2014
Kitchen Staff Member
Wendy’s
02.2005 - 10.2010
Sales Associate
Randall’s
11.2000 - 08.2003
Kitchen Staff
Whataburger Restaurants LLC
03.1999 - 07.2000
GED -
Stanberry High School