Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
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LaTonya

LaTonya

Mobile,Alabama

Summary

Experienced manager with strong leadership, supervision, and administrative skills seeking an opportunity to contribute to an organization that values growth and success. Proven track record in effectively leading teams and overseeing operations, committed to driving efficiency and achieving results. Strong organizational abilities and strategic mindset to make a meaningful impact in a dynamic work environment that fosters professional development and collaboration.

Overview

27
27
years of professional experience

Work History

Operations Manager

Ulta Beauty Inc.
10.2023 - Current
  • Optimized cost efficiency through examination of budgeting strategies.
  • Boosted efficiency by analyzing workflows to uncover inefficiencies, followed by execution of
  • Led process audits to pinpoint improvement areas and introduced best practices.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Reduced turnaround time for project completion through effective resource allocation and team management.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Assistant Manager

Hobby Lobby
01.2014 - 10.2023
  • Oversee the training of customer service staff to further company goals and sustain high customer service benchmarks.
  • Led efforts of a 50-person team to achieve service objectives.
  • Addressed customer inquiries and took steps to resolve complaints.
  • Cultivated cohesive team environment by providing clear direction and support.
  • Led training initiatives, enhancing employee skills and confidence.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Assisted in budget preparation, ensuring alignment with financial goals.

Area Sales Manager

Dillards
01.1998 - 01.2014
  • I personally generated over twelve million dollars in sales while leading a sales team of 60.
  • Assured competent administrative management, exceptional customer service, and a training focus on product knowledge and consultative selling to meet client needs, and accomplish sales objectives.
  • Generated repeat business by developing and maintaining a strong team devoted to customer service.
  • Developed comprehensive sales strategies for achieving targets.
  • Executed strategic initiatives with clear roadmaps, enhancing overall sales performance.
  • Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
  • Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
  • Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
  • Managed a successful sales team, consistently achieving and exceeding monthly sales targets.
  • Fostered a positive work environment within the sales team by encouraging open communication, teamwork, and mutual support among team members.
  • Achieved consistent annual revenue growth by continuously monitoring performance metrics and adjusting strategies accordingly.
  • Helped team stay productive and focused on higher-value tasks to improve sales efficiency.
  • Built a high-performance sales team through diligent recruitment of top talent, strategic allocation of resources, and effective performance management.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Organized promotional events and interacted with community to increase sales volume.

Education

Criminal Justice

University of South Alabama
Mobile, Al
01.1998

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Employee relations and conflict resolution
  • Decision-making
  • Planning and implementation
  • Staff training
  • Inventory management
  • Operations oversight
  • Employee motivation
  • Staff development
  • Client relationships
  • Inventory control
  • Schedule management
  • Health and safety compliance
  • Superb time management skills
  • Onboarding and orientation
  • Delegation
  • KPI tracking
  • Unsurpassed work ethic
  • Incidents management
  • Forecasting and scheduling
  • Performance evaluations
  • Cultural awareness
  • Sales background

Hobbies and Interests

  • Helping with daughter's dance team
  • Web savvy
  • Cooking
  • Solving problems
  • Volunteering in classroom

Timeline

Operations Manager

Ulta Beauty Inc.
10.2023 - Current

Assistant Manager

Hobby Lobby
01.2014 - 10.2023

Area Sales Manager

Dillards
01.1998 - 01.2014

Criminal Justice

University of South Alabama

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LaTonya