LaTonya Whitley-Cross
Spring,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. My goal is to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
32
32
years of professional experience
Work History
Model Home Attendant/Assistant
The Reserve Network
01.2023 - Current
- Enhanced customer satisfaction by providing personalized home tours and addressing specific needs.
- Streamlined the sales process for new homes by maintaining accurate records of available properties.
- Provided exceptional customer service by promptly addressing concerns or inquiries from potential buyers.
- Supported sales team by preparing presentations for prospective clients outlining key features of available homes.
- Developed strong rapport with clients through active listening skills and genuine interest in their needs and preferences.
- Maintained strong relationships with local real estate agents, resulting in increased referrals and collaborative opportunities.
Project Manager/Interior Designer
Finishing Touch
01.2011 - 12.2022
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Developed and implemented project plans and budgets to ensure successful execution.
Assistant Manager /Leasing Consultant
Flagship Management
10.2001 - 12.2011
- Increased apartment occupancy rates by conducting engaging property tours and addressing prospective tenants'' concerns.
- Streamlined the leasing process for greater efficiency, resulting in a higher number of successful applications.
- Enhanced tenant satisfaction with prompt responses to maintenance requests and effective communication.
- Developed strong relationships with local businesses to promote the apartment community and attract potential residents.
- Maintained detailed records of all leasing transactions, ensuring timely rent collection and accurate financial reporting.
- Assisted in the development of rental rate structures, keeping the property competitive within the local market.
- Provided exceptional customer service to both current and prospective residents, resulting in high levels of satisfaction and retention.
- Evaluated market trends to strategically adjust advertising efforts for maximum reach among target audiences.
- Coordinated move-in schedules to minimize disruption for existing residents while maximizing unit availability for new tenants.
- Reviewed competitor properties regularly to stay informed about industry developments and adapt marketing strategies accordingly.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Distributed and followed up on tenant renewal notices.
Apartment Leasing Agent
Property Company Of America (PCA)
04.1992 - 10.2001
- Collected and maintained careful records of rental payments and payment dates.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Conducted move-out and move-in inspections to determine charges for damages and market readiness.
- Increased lease renewal rates through proactive communication with residents regarding upcoming expirations.
Education
No Degree - Real Estate
The Real Estate Business School
Austin, TX03.2022
No Degree - EKG/LAB
Concord Career College
Houston, TX06.1991
High School Diploma -
Kashmere High School
Houston, TX05.1989
Skills
- Lead generation
- Computer proficiency
- Contract understanding
- Time management
- Conflict resolution
- Organizational skills
- Relationship building
- Multitasking
- Strong communication
- Active listening
- Customer service excellence
- Team collaboration
- Attention to detail
Timeline
Model Home Attendant/Assistant
The Reserve Network
01.2023 - Current
Project Manager/Interior Designer
Finishing Touch
01.2011 - 12.2022
Assistant Manager /Leasing Consultant
Flagship Management
10.2001 - 12.2011
Apartment Leasing Agent
Property Company Of America (PCA)
04.1992 - 10.2001
No Degree - Real Estate
The Real Estate Business School
No Degree - EKG/LAB
Concord Career College
High School Diploma -
Kashmere High School