Latonya Williams
Jacksonville,FL
Summary
Payroll professional skilled at keeping payroll operations moving smoothly. Well-versed in handling records for as many as four hundred hourly workers. Skilled in compiling statistics, identifying issues and developing solutions.
Overview
9
9
years of professional experience
Work History
Time and Attendance Associate
Allegis Group
06.2023 - Current
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Maintained strict confidentiality of all payroll information and records.
- Managed payroll data entry and processing for over four hundred contractors to comply with predetermined company guidelines.
- Collaborated with human resources to maintain up-to-date employee information for precise payroll calculations.
- Confirmed compliance with all applicable federal, state and local payroll laws and regulations.
- Partnered with external auditors during annual audit cycles, ensuring accurate representation of payroll records.
- Proactively identified opportunities for process improvement and implemented changes to enhance overall efficiency within the payroll function.
- Updated employee files with new details such as changes in address or salary levels.
- Created termination documents for payroll.
- Maintained 97% accuracy in transferring correct data from payroll spreadsheets into system.
Service Advocate
Blue Cross Blue Shield
11.2022 - 06.2023
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy, resolving problems and asking open-ended questions to asset member's needs
- Provide customer service and education to member's and provider's by answering routine questions regarding health insurance claims and policies
- Delivered friendly service and offered expert support in every interaction
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern
- Made referrals to appropriate services, following up to confirm patients received access to required care
- Organized supporting documentation for individuals under evaluation and coordinated paperwork transfers to correct staff members
- Ensuring member's and provider understand company's products, services and processes
- Use of computerized systems for tracking, gathering and troubleshooting while maintaining schedule adherence goals and meeting all service level indicators
- Direct calls to appropriate individual/department
- Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions
- Complied with HIPAA guidelines and regulations for confidential patient data
- Assisted patients with understanding personalized insurance coverage and benefits
- Managed high-volume insurance verification's within pressured timeframe for productive medical operations
- Maintained strong knowledge of basic medical terminology to better understand services and procedures
- Communicated verification and authorization status updates with Prior Authorization department to facilitate decision-making for patient admissions and insurance coverage
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
Operations Assistant/Receptionist
Aston Carter-HUB International
01.2022 - 11.2022
- Managed day-to-day department operations with effective workflow coordination
- Provided administrative support with accurate document preparation and data entry
- Supported new employee training and onboarding, providing documentation and training materials on operational processes and procedures
- Worked with multiple departments to check proper billing information
- Researched and resolved billing discrepancies to enable accurate billing
- Reviewed and reconciled customer accounts to manage accuracy of payments
- Generated and submitted invoices based upon established accounts receivable schedules and terms
- Utilized various software programs to process customer payments
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft
- Confirmed appointments, communicated with clients, and updated client records
- Answered phone promptly and directed incoming calls to correct offices
- Mitigate customer escalations through effective decision making and problem-solving skills
- Responds to incoming Phone, SMS, Email and Chat contacts from customers in a professional and efficient manner
- Maintain knowledge and ability to effectively articulate policies, and procedures
- Drive sales by accurately determining customer needs and preferences
- Leverage multiple systems and tools to effectively handle customer contacts
- Responded to customer needs through competent customer service and prompt problem-solving.
Revenue Collector Supervisor
City of Jacksonville
01.2015 - 01.2021
- Maintained positive working relationships with local dealerships, fostering open communication channels for streamlined transactions.
- Expedited out-of-state vehicle transfers by diligently reviewing supporting documents and coordinating with other states'' agencies.
- Promoted compliance with state regulations by keeping current on legislative changes affecting DMV procedures.
- Provided training to new Title Clerks, ensuring thorough understanding of policies, processes, and best practices.
- Coordinated with law enforcement agencies to verify stolen vehicle reports and ensure proper handling of recovered vehicles'' titles.
- Enhanced office productivity by managing a high volume of title applications and paperwork daily.
- Reviewed time records for twelve employees to verify accuracy of information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
H.S Diploma -
Andrew Jackson High School
Jacksonville05.2005
Skills
- Billing systems and software
- Microsoft Office
- Timekeeping
- Payroll Processing
- Data Entry
- Records Management
Timeline
Time and Attendance Associate
Allegis Group
06.2023 - Current
Service Advocate
Blue Cross Blue Shield
11.2022 - 06.2023
Operations Assistant/Receptionist
Aston Carter-HUB International
01.2022 - 11.2022
Revenue Collector Supervisor
City of Jacksonville
01.2015 - 01.2021
H.S Diploma -
Andrew Jackson High School