LATONYA YOUNG
Overview
16
16
years of professional experience
Work History
Program Coordinator
United Way Of Central Alabama
05.2020 - Current
- Develop and maintain relationships with external partners to facilitate program operations.
- Schedule and supervise staff meetings to discuss new ideas and update participants on program details and milestones.
- Create and deliver program training and education to keep participants knowledgeable about program and provide necessary skills to participate productively.
- Organize and manage program development from conception through successful execution.
- Provide ongoing direction and leadership for program operations.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones
Residential Program Director
Grace House Ministries
06.2013 - 05.2020
- Communicated regularly with guardians of residents, answering questions and addressing concerns.
- Coordinated services and therapy for residents and managed attendance for scheduled appointments.
- Responded to injuries, accidents and allegations of abuse and misconduct by following company policies and when appropriate, law enforcement.
- Participated in community events and met with local leaders to develop recreational activities for residents.
- Provided leadership, guidance and support to staff members.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Monitored program performance and outcomes for successful delivery of services.
- Established and maintained relationships with key stakeholders.
Quality Assurance Campus Manager
Grace House Ministries
01.2013 - 06.2013
- Performed root cause analysis to identify and resolve quality issues and defects.
- Conducted risk assessments to identify and mitigate potential quality issues.
- Conducted process and system audits to identify areas of improvement and enforce compliance with industry standards.
- Developed and implemented comprehensive quality assurance plans to monitor product quality and adherence to regulatory standards.
- Monitored staff organization and suggested improvements to daily functionality.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
Adjunct Instructor
Brown Mackie College
01.2011 - 01.2013
- Used lectures, discussions and demonstrations to increase learning and classroom success.
- Engaged students with insightful and compelling classroom discussion of topics relevant to coursework to boost student learning and retention.
- Examined and graded assignments and assessments to report grades to appropriate personnel.
- Created and implemented course agendas, lesson plans and activities to successfully meet course objectives.
- Improved student understanding by efficiently managing teaching materials and answering students' discussion inquiries.
Adjunct Instructor
Jefferson State Community College
01.2010 - 01.2012
- Used lectures, discussions and demonstrations to increase learning and classroom success.
- Engaged students with insightful and compelling classroom discussion of topics relevant to coursework to boost student learning and retention.
- Examined and graded assignments and assessments to report grades to appropriate personnel.
- Created and implemented course agendas, lesson plans and activities to successfully meet course objectives.
- Improved student understanding by efficiently managing teaching materials and answering students' discussion inquiries.
Counselor
Youth Villages
03.2008 - 08.2010
- Maintained confidentiality of records relating to clients' treatment.
- Guided clients in developing skills and strategies for dealing with problems.
- Implemented and developed core counseling programs to meet each individual's specific and varying needs.
- Developed individualized counseling plans for clients to incorporate short-term and long-term goals.
- Implemented evidence-based therapeutic interventions to promote positive behavior change.
- Conducted evaluations to help patients develop measurable treatment goals.
- Acted as client advocate to coordinate required services or resolve emergency problems in crisis situations.
- Developed treatment plans to help clients build self-confidence and resilience.
- Supervised meetings with family members to help create support system for clients.
Clinical Supervisor
Youth Villages
04.2008 - 09.2009
- Lead and directed team of 10 clinical personnel and support staff.
- Responded to crisis situations with calm and professional approach to optimize support.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
Education
Master of Science - General Psychology
Capella University
2015
Master of Science - Counseling Psychology
University of West Alabama
2008
Bachelor of Science - Sociology, Health
University of North Alabama
2005
Skills
- Program Management
- Staff Development
- Team Oversight
- Task Delegation
- Strategic Planning
- Staff Hiring and Evaluations
- Policy Enforcement
- Training and Development
- Scheduling and Coordinating
- Employee Performance Management
- Leadership
Timeline
Program Coordinator
United Way Of Central Alabama
05.2020 - Current
Residential Program Director
Grace House Ministries
06.2013 - 05.2020
Quality Assurance Campus Manager
Grace House Ministries
01.2013 - 06.2013
Adjunct Instructor
Brown Mackie College
01.2011 - 01.2013
Adjunct Instructor
Jefferson State Community College
01.2010 - 01.2012
Clinical Supervisor
Youth Villages
04.2008 - 09.2009
Counselor
Youth Villages
03.2008 - 08.2010
Master of Science - General Psychology
Capella University
Master of Science - Counseling Psychology
University of West Alabama
Bachelor of Science - Sociology, Health
University of North Alabama
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