LATONYA ZELLARS
Douglasville,GA
Summary
Dedicated Scheduler/Secretary with over 3 years of experience in healthcare settings, specializing in patient coordination and appointment scheduling. Expertise in utilizing medical terminology and managing clerical functions to enhance operational efficiency. Achieved a streamlined appointment process that improved patient satisfaction by 20% at Northside Hospital. Skilled in data entry, communication, and MS Office applications. Committed to maximizing patient care and operational success at Northside Hospital Inc. during weekend shifts.
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
19
19
years of professional experience
Work History
Patient Access Representative
ASEMBIA
11.2024 - Current
- Facilitates inbound calls to assist patients with payment and copay assistance for oncology medications.
- Completes cases and inputs accurate documentation to ensure the seamless flow of daily patient assistance.
Weekend Medical Receptionist
Autumn Breeze Rehabilitation and Nursing Marietta Center
Marietta, GA
11.2022 - Current
- Oversees front office opening and closing procedures.
- Manages office supplies, vendor relationships, organization, and overall office upkeep.
Scheduler/ Secretary
Northside Hospital (GA Cancer Specialist)
Marietta, GA
01.2020 - 11.2023
- Orchestrates the efficient and accurate collection of information for streamlined registration of adult and geriatric patients.
- Schedules appointments for inpatient and outpatient services.
- Provides financial estimates and collects applicable patient financial liability.
Legal Analyst
The Gibson Firm Healthcare Law
Woodstock
07.2016 - 01.2020
- Scrutinizes medical claims and initiates outbound collection calls to insurance companies and medical facilities.
- Assists attorneys in reviewing and drafting various legal documents.
Receptionist/ Lens Technician
America's Best
Marietta
06.2015 - 05.2017
- Facilitates the doctor's schedule and maintains efficient patient flow.
- Manages patient file jackets and medical records.
- Schedules and confirms appointments, follow-up visits, and educational classes.
Medical Secretary
Camellia Home Health
Marietta
04.2006 - 06.2015
- Processes payroll and accounts payable, and handles inbound and outbound calls.
- Maintains staff personnel records and patient charts.
Education
Bachelor 's Degree - Human Resources
Columbia Southern University
Orange BeachCertificate - Pharmacy Assistant
Stratford Career Institute
Atlanta, GAAssociate Degree - Business, Finance
University of Phoenix
Atlanta, GASkills
- Microsoft Word
- Customer service-oriented
- Compensation and benefits
- HIPAA
- Multi-line phone proficiency
- Certified Medical Office Assistant
- Epic System
- Advanced clerical knowledge
- Professional phone etiquette
- Pharmacy technician experience
- Microsoft Excel
- Accurate and detailed
- Typing speed of 55 WPM
- Pharmacy Technical License
- NextGen System
- Collections
- Administrative
- Excellent communication skills
- Works well under pressure
- Cerner System
- Scheduling
- Registration
- Insurance verification
- Data entry
- Medical terminology
- Appointment scheduling
- Office administration
- Problem solving
- Attention to detail
- Team collaboration
- Customer service
- Call screening
- Electronic health records
- Strong empathy
- Referral coordination
- Insurance billing
- EMR
- Registration management
- Healthcare systems navigation
- Admitting coordination
- Records maintenance
- Patient check-in
- Privacy regulations knowledge
- Verbal and written communication
- Phone and email etiquette
- Regulatory compliance
- Problem-solving
- HIPAA compliance
- Friendly and outgoing
- Appointment reminders
- Customer follow-up
Timeline
Patient Access Representative
ASEMBIA
11.2024 - Current
Weekend Medical Receptionist
Autumn Breeze Rehabilitation and Nursing Marietta Center
11.2022 - Current
Scheduler/ Secretary
Northside Hospital (GA Cancer Specialist)
01.2020 - 11.2023
Legal Analyst
The Gibson Firm Healthcare Law
07.2016 - 01.2020
Receptionist/ Lens Technician
America's Best
06.2015 - 05.2017
Medical Secretary
Camellia Home Health
04.2006 - 06.2015
Bachelor 's Degree - Human Resources
Columbia Southern University
Certificate - Pharmacy Assistant
Stratford Career Institute
Associate Degree - Business, Finance
University of Phoenix
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