La'Tonya D Cheatham
Abington,PA
Summary
Seasoned administrative professional with several years' of experience in high-efficiency office management within the community management industry. Demonstrated proficiency in workflow optimization, process improvements, and mastery of numerous software and system technologies. Proven record of delivering substantial cost savings across administrative operations, inventory oversight, and exceptional skill in resident relations. Skilled in community management with background as Assistant Community Manager. Experience includes managing tenant relationships, coordinating events, and resolving resident issues. Strengths encompass strong communication skills, customer service orientation, and problem-solving abilities. Previously improved resident satisfaction scores and fostered positive community atmosphere.
Overview
8
8
years of professional experience
Work History
Residential Services Worker
Lindy Communities
Huntingdon Valley
03.2023 - Current
- Inspected vacant units and ensured they were ready for showings.
- Greeted prospective tenants, answered questions, and provided tours of the property.
- Advertised available properties through various outlets such as newspapers and online listings sites.
- Negotiated rental agreements with potential tenants.
- Processed applications by conducting background checks and verifying references.
- Collected security deposits from new tenants.
- Maintained accurate records of all tenant leases, payments, and occupancy status.
- Ensured that all applicable laws and regulations were followed in accordance with local housing codes.
- Assisted in preparing legal documents such as eviction notices when necessary.
- Provided customer service to existing tenants by responding to inquiries promptly.
- Monitored rent collection activities and pursued delinquent accounts.
Assistant Community Manager
Gpass
Philadelphia, PA
10.2022 - 09.2024
- Coordinated events for residents of the community.
- Provided administrative support to the Community Manager as needed.
- Conducted surveys to assess resident satisfaction levels.
- Processed applications from prospective tenants or homeowners in a timely manner.
- Updated records of all activities related to the organization's mission and goals.
- Organized volunteer activities throughout the community.
- Responded promptly to inquiries from members of the public.
- Compiled reports on program outcomes and progress towards meeting objectives.
- Provided assistance with grant writing processes when needed.
- Managed inventory associated with special events hosted by the organization.
- Updated resident accounts with latest personal information and recent payments.
- Collected residents' monthly rent payments, recorded transaction details, and submitted bank deposits promptly to ensure availability of operating funds.
- Facilitated and maintained compliance with federal housing re-certification regulations.
Leasing Consultant
InterSolutions
Philadelphia, PA
01.2022 - 05.2023
- Greeted potential tenants and provided information about the property.
- Conducted tours of available apartments, highlighting features and amenities.
- Maintained accurate records of prospective renters, applications and leases.
- Advised on rental policies and procedures to ensure compliance with applicable laws.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Responded to tenant requests for maintenance services in a timely manner.
- Provided excellent customer service to all tenants throughout their tenancy period.
- Created advertising campaigns for vacant units using various media outlets such as newspapers and online sources.
- Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
- Assisted with the preparation of monthly reports including occupancy rates, delinquency percentages and market surveys.
- Performed regular inspections of common areas to ensure proper upkeep and safety standards were being met.
- Identified opportunities for improving efficiency in rental operations through process improvement initiatives.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Coordinated activities between management staff, vendors, contractors and government agencies as needed.
- Ensured that all paperwork was completed accurately in accordance with company policy.
- Updated resident data into property management software system daily.
- Monitored competition in local markets to identify trends in pricing or amenities offered by competing properties.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Tracked leads using CRM software and followed up with interested parties.
- Contacted and followed up with tenants on renewal notices.
- Detailed application requirements and answered questions from prospective tenants.
- Conducted background checks on applicants.
- Conducted informative and personalized tours, resulting in new leases.
- Received rent payments and tracked transactions in accounting software.
Childcare Lead Teacher
Lycoming childcare facility
Philadelphia, PA
09.2016 - 02.2023
- Provided guidance and supervision to a group of 10 children aged 3-5 in a safe, secure environment.
- Organized daily activities such as arts and crafts, music and movement, outdoor play, story time and educational activities.
- Assisted with meal times by helping children serve themselves and encouraging healthy eating habits.
- Maintained positive relationships with parents by communicating regularly about their child's development.
- Developed lesson plans that were age appropriate and met the needs of each individual child.
- Implemented behavior management strategies such as positive reinforcement to encourage desired behaviors.
- Encouraged social interaction among the children through games and activities.
- Assessed each child's development on an ongoing basis using observation tools.
- Ensured all health and safety regulations were adhered to at all times.
- Utilized technology such as computers for educational purposes when appropriate.
- Conducted regular meetings with assistant teachers to discuss progress of each child.
- Encouraged creativity through art projects or other creative outlets.
- Collaborated with other staff members to plan field trips or special events.
- Reported any concerns regarding a child's safety or well-being to the supervisor immediately.
- Participated in parent teacher conferences throughout the year.
- Managed classroom supplies inventory accurately and efficiently.
- Kept accurate records of attendance and incident reports.
- Monitored playground equipment for signs of wear or damage regularly.
Education
Master of Real Estate Development - Real Estate
Philadelphia Real Estate School
Philadelphia02-2023
High School Diploma -
Charles Carroll High School
Philadelphia, PA06-2001
Skills
- First-aid and CPR
- Personal care assistance
- Nutritional planning
- Youth engagement
- Physical assistance
- Nutrition planning
- Microsoft Access
- Community Outreach
- Heartsaver CPR AED
- Resident support
- Support residents
- Care Coordination
- Prepare reports
- Program coordination
- Documentation skills
- Computer Literacy
- Client assessment
- Multitasking
- Home visits
- Maintain records
- Reliability
- Housing resources
Accomplishments
- Certificate in Customer Services
- Certificate in Theology Studies
- Cpr
Timeline
Residential Services Worker
Lindy Communities
03.2023 - Current
Assistant Community Manager
Gpass
10.2022 - 09.2024
Leasing Consultant
InterSolutions
01.2022 - 05.2023
Childcare Lead Teacher
Lycoming childcare facility
09.2016 - 02.2023
Master of Real Estate Development - Real Estate
Philadelphia Real Estate School
High School Diploma -
Charles Carroll High School
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