LATONYA R HUCKABY
Fayetteville,GA
Summary
Versatile professional with a proven background in auditing, mortgage loan processing, customer service, and data management. Seeking a dynamic role where I can apply my diverse skill set to ensure financial accuracy, provide excellent customer support, and streamline the application process for eligibility. Eager to contribute to a dynamic team, ensuring operational efficiency, maintaining compliance, and consistently delivering outstanding service that aligns with organizational metrics.
Overview
7
7
years of professional experience
Work History
Case Auditor
Yardi
03.2022 - Current
- Gather, complete, and review required documentation from individuals seeking rent, utility, and mortgage assistance
- Provide empathetic support to individuals facing a crisis with sensitivity and follow-up responsiveness
- Schedule appointments efficiently, ensuring timely and organized processes
- Determines eligibility and processes a high volume of applications through the case management system and the applicant portal
- Provides case auditing to qualifying residents and landlords participating in Federal and State programs
- Promptly analyzes data and ensures proper documentation and compliance requirements are met
- Conducts tenant file reviews to determine whether applicants meet income eligibility requirements; uses various techniques to qualify applicants including, manual income calculation and third-party data sources
- Completes weekly progress reports and contributes required daily team metrics required by management.
Remote Senior Mortgage Loan Processor
Home Point Financial
03.2021 - 01.2022
- Provide support to the loan officer and underwriter teams by ensuring the timely, and accurate processing of mortgages
- Processed HELOC, FHA/HUD, VA, USDA rural development loans, Conventional/Consumer loans, and Non-traditional loans
- Adept at managing customer interactions with a service-oriented approach, resolving inquiries, and providing a positive experience throughout the load process
- Ordered and analyzed 3rd party documents including the credit report, appraisal, title, VOE, HOI, FHA connections, and re-subordination
- Processed rate terms and cash-out refinance loans along with home equity loans
- Contacted borrowers to collect required documentation along with developing a rapport with our external customers, while being a liaison between origination staff, underwriters, and borrowers.
Remote Mortgage Loan Processor
Compunnel-Truist Bank
10.2020 - 03.2021
- Conducted welcome calls and documented notice of intent
- Processed FHA/VA government, USDA rural development loans, HELOC, and Conventional/Consumer loans
- Interacted closely with consumer loan clients over email, phone, and in person
- Provided compassionate support while navigating complex customer needs, fostering trust, and contributing to overall customer satisfaction
- Developed loan packages for customers based on guidelines from investors and banks
- Pull credit reports, Ordered Appraisals, Homeowners Insurance, Requested and reviewed Title work and Flood insurance
- Take ownership of loan files once received from the mortgage loan officer
- Ensuring information is complete, accurate, and complies with company policies as well as meets underwriters' requirements
- Submit loan application files to underwriting for approval or re-submittal.
Mortgage Loan Processor
Bank of America
04.2017 - 03.2019
- Processed FHA/HUD, VA, and Conventional/Consumer loans
- Provided accurate and complete details in consumer loan applications as well as processed on a timely basis
- Provided customers with excellent service while assisting with the navigation of the lending process
- Utilize basic business math to calculate income, assets, taxes, and monthly insurance
- Reviewed and verified the mortgage application and all other documentation included in the application
- Interviewed clients regarding loan needs, down-payment assistance, and financial histories, and conveyed information regarding application processes
- Worked closely with Senior Processors and vendors to ensure a successful scheduled closing for the borrower
- Resolved any conditions sent from the underwriting department.
Education
Master of Arts - Psychology
University of Arizona Global Campus
SAN DIEGO, CA10.2021
Bachelor of Arts - Human Services
ASHFORD UNIVERSITY
SAN DIEGO, CA10.2017
Skills
- Excellent critical thinking/problem-solving skills
- Customer Relation Management
- Detail oriented
- Data Entry skills
- Analytical skills
- Case Management
- Google Search
- Teams
- Zoom
- Microsoft Office: Word, Excel, & PowerPoint, PeopleSoft
- Zoom
- Microsoft Office: Word, Excel, & PowerPoint, PeopleSoft
LEADERSHIP PROJECTS
- Peer-to-Peer Manager: Guide and support team members to enhance performance.
- POP Team: Supervised Case Denials.
- The Aurors: Process Crisis Escalation Application.
Timeline
Case Auditor
Yardi
03.2022 - Current
Remote Senior Mortgage Loan Processor
Home Point Financial
03.2021 - 01.2022
Remote Mortgage Loan Processor
Compunnel-Truist Bank
10.2020 - 03.2021
Mortgage Loan Processor
Bank of America
04.2017 - 03.2019
Master of Arts - Psychology
University of Arizona Global Campus
Bachelor of Arts - Human Services
ASHFORD UNIVERSITY
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