LaTonya Y Harris
Balch Springs,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Auto Claims Associate-All Lines License
State Farm
05.2023 - Current
- Utilized specialized software to process incoming claims, enter data and generate reports.
- Managed workload and priorities to meet claims processing meet deadlines.
- Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards.
- Followed up with customers on unresolved issues.
- Responded to customer inquiries, providing detailed explanations of insurance policies and claims processes.
- Utilized excellent analytical and problem-solving skills to quickly and accurately assess insurance claims.
- Developed and implemented quality assurance processes to check accuracy of claims processing.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Processed and recorded new policies and claims.
CPR Instructor
Amazon
04.2022 - Current
- Conducted clinical simulations and provided feedback for each individual student.
- Evaluated students' competencies through written assignments and examinations.
- Provided immediate and constructive feedback to students individually and as group.
- Delivered individualized instruction on observation, assessment, decision-making and patient health teaching.
- Instructed students on how to perform head-to-toe assessments on patients and how to intervene in medical emergencies.
- Assigned students to patients based on students' learning objectives and patient needs.
- Implemented new educational techniques to boost student comprehension while reducing learning time.
- Distributed course syllabus and communicated course standards and learning objectives to students.
Safety Specialist
Amazon
09.2021 - Current
- Gathered information, prepared reports, and drafted correspondence related to cases.
- Provided assistance in managing health and safety programs aligned with industry standards.
- Led training courses for employees at all levels.
- Escorted inspectors and answered questions about facility operations.
- Wrote reports outlining safety issues and potential correction options.
- Conducted safety training and education to employees to increase awareness of safety hazards and empower employees to work safely.
- Coordinated emergency response plans and drills to increase preparedness and address issues promptly.
- Developed and implemented safety policies and procedures to establish clear guidelines for safe work practices and comply with regulations.
- Recognized, documented, and advised on removal of hazards.
Human Resources Generalist
Highland Meadows Health And Rehab
02.2023 - 05.2023
- Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
- Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
- Met with staff to resolve difficult situations related to performance and conflict management.
- Implemented and supervised orientation procedures for new hires.
- Facilitated criminal background check process for new hires.
- Understood, interpreted and mediated human resources inquiries to support administration of human resources policies, procedures and programs.
- Collaborated with payroll to complete and upload pay data and worked with managers to support proper wage and hour compliance.
Human Resources Manager
Lakewest Rehab
02.2020 - 08.2022
- Maintained human resources regulatory compliance with local, state and federal laws.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Distributed employee engagement surveys to identify areas of improvement.
- Fostered positive work environment through comprehensive employee relations program.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
Accounts Payable Manager
Lakewest Rehab
02.2020 - 08.2022
- Coordinated accounts payable functions and improved workflow for [Number] staff members.
- Closely monitored accounts to post timely payments and resolve billing discrepancies.
- Positively interacted with all partners, employees and customers using exemplary communication and interpersonal talents.
- Partnered with finance team to complete month-end accruals and account reconciliations.
- Built strong relationships with vendors to enhance cost offerings and accomplish favored customer status.
- Input all relevant transactions and supervised properly within accounting system.
- Observed strict confidentiality regulations to maintain data security.
- Supported financial director with special projects and additional job duties.
- Established and checked coding procedures, monitored reports and updated internal files.
Activity Director
The Reserve Of Richardson
01.2019 - 02.2021
- Developed monthly life enrichment calendar and published electronically and in print.
- Planned resident outings and special events to mark holidays and celebrate special occasions.
- Designed wide variety of activities to stimulate interest, involvement, and engagement of patients.
- Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
- Created and delivered recreational programs for small and large groups of residents.
- Maintained activity records and reports to evaluate program success and identify areas for improvement.
- Arranged outings as part of recreational program.
- Performed assessments on activity programs to determine what specific activities were suitable.
- Provided safe transportation to facilitate residents attending activities and events outside of facility.
- Networked with community organizations and leaders for volunteer opportunities and cooperative engagements.
- Supervised Activities Assistant and conducted performance evaluations.
- Trained and provided information to new volunteers to contribute to activities and programs in constructive ways.
- Drafted budgets for programs and ordered materials that were needed for certain activities.
Staffing Coordinator/Central Suppy
Adora Midtown Park
04.2018 - 09.2021
- Assisted with personnel records management to support recordkeeping accuracy.
- Collaborated with manager to determine department's short and long-term hiring needs.
- Conducted reference checks and screening of potential candidates to support onboarding process.
- Verified payroll, vacation and sick time hours to support accounting processes.
- Coordinated job postings and advertisements for maximum exposure and response rate.
- Reduced risks by enforcing compliance with federal, state and local employment laws and regulations.
- Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes, and supporting documentation.
- Interviewed, hired, and mentored over 200 new personnel and oversaw all staffing operations.
- Coordinated and administered job fairs and other recruitment events to engage potential talent.
- Completed human resource operational requirements by scheduling and assigning employees.
CNA
Remington Medical Resorts
10.2009 - 10.2016
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
Patient Care Technician
Baylor Medical Center
09.2004 - 10.2008
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maintained clean and safe environment to promote patient safety and comfort.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Supported patient admissions, discharges, and transfers to promote team productivity.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Applied oxygen via nasal cannula, simple masks and nebulizer masks under direction of nurse in charge.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Education
Bachelor of Science - Human Resources Management
University of Phoenix
Tempe, AZ09.2025
Associate of Science - Licensed Vocational Nurse
Dallas Nursing Institute
Dallas, TX03.2007
No Degree - Medical Assisting
PCI Health Training Center
Dallas, TX10.2002
Skills
- Corporate Policies and Procedures
- Communications Strategies
- Staff Training
- Investigation Leadership
- Investigation Documentation
- Accounts Payable and Accounts Receivable
- Business Expertise
- Risk Management
- Fraud Investigations
- Medical Terminology
- Determining Staffing Needs
- Training Skills
- Microsoft Word
- Team Meetings
- Report Writing
Certification
- Auto ILR Claims Associate-All Line License
- CPR Instructor
Timeline
Auto Claims Associate-All Lines License
State Farm
05.2023 - Current
Human Resources Generalist
Highland Meadows Health And Rehab
02.2023 - 05.2023
CPR Instructor
Amazon
04.2022 - Current
Safety Specialist
Amazon
09.2021 - Current
Human Resources Manager
Lakewest Rehab
02.2020 - 08.2022
Accounts Payable Manager
Lakewest Rehab
02.2020 - 08.2022
Activity Director
The Reserve Of Richardson
01.2019 - 02.2021
Staffing Coordinator/Central Suppy
Adora Midtown Park
04.2018 - 09.2021
CNA
Remington Medical Resorts
10.2009 - 10.2016
Patient Care Technician
Baylor Medical Center
09.2004 - 10.2008
Bachelor of Science - Human Resources Management
University of Phoenix
Associate of Science - Licensed Vocational Nurse
Dallas Nursing Institute
No Degree - Medical Assisting
PCI Health Training Center
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