LaTonyia Rogers
Program Manager II Trauma Care Services/Adults And Faith-Based Initiatives
Oklahoma City,Oklahoma
Summary
Compassionate and dedicated Enthusiastic college graduate with Masters of Professional Counseling and 15 years of progressively responsible administrative and customer service experience. Leadership-oriented and highly motivated professional who is proficient in prioritizing and completing tasks in a timely manner, yet flexible to multitask when necessary. Talented professional considered knowledgeable leader and dedicated problem solver. Brings 10 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
17
17
years of professional experience
14
14
years of post-secondary education
Work History
Program Manager II Trauma Care Services
Oklahoma Department of Mental Health Substance Abu
10.2023 - Current
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Participated in pilot tests and revised programs based on feedback and results.
Project Manager/Mental Health Liaison
Oklahoma Department of Mental Health Substance Abu
08.2022 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
Care Navigator
Northcare
12.2020 - Current
- Provide integrated services that are welcoming, engaging, accessible and in the community
- These services address physical healthcare, behavioral healthcare and social needs that are recovery focused, strengths based, culturally competent, patient centered, trauma informed, and co-occurring capable
- Work as part of a multi-disciplinary team to support health behavior change in persons with behavioral health challenges
- Interact with the patients, their families, support system and community providers in a respectful, genuine and professional manner
- Conduct an assessment to include the gathering of information about the patient’s symptoms, behavior, functioning, history, needs, goals and preferences
- Obtain necessary releases and consents and advise the patient about their rights and responsibilities
- Develop a care management plan to integrate physical and behavioral healthcare needs and establish goals
- Schedule and communicate appointment times, arrange transportation and support if necessary, make and track referrals, facilitate and monitor linkages, follow up to ensure services are received, work with hospital discharge planners, and communicate with medical providers, individuals and families to ensure a seamless transition from inpatient to outpatient care
- Help prepare people for primary care appointments and increase self-management with goal planning
- Work with patients to obtain and maintain eligibility for health and disability benefits, obtain and maintain affordable housing in a community of choice, arrange reliable transportation, locate and enroll in education or vocational programs, find and keep a job, locate needed services, and build a natural support system
- Must be knowledgeable of community resources and maintain positive working relationships with primary care providers and social service agencies
- Must also work closely with community partners to obtain resources and collaborate on needs
- Monitor and track outcome measures for patient caseload.
Patient Benefit Rep II/Financial Counselor
Mercy Clinic General Surgery
09.2010 - Current
- Establish payment plans and collection of payments
- Provides patient education of financial policies; provides ongoing support for Point-of-Service initiatives: focuses on uninsured, underinsured and credit risk patients
- Exhibit “role model” behavior and provide excellent customer service at all times to both internal and external customers
- Schedule patients for appointments in Imaging Services
- Responsible for receptionist duties including greeting patients and directing phone calls
- The Financial Coordinator must demonstrate computer system proficiency and specific technical ability/skills in scheduling, confirming pre-authorizations, and medical records
- Ability to communicate effectively both orally and in writing, excellent telephone etiquette required
- Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies
- Ability to work under stress, meet deadlines and perform all daily assignments with a high level of accuracy
- Knowledgeable and experienced with various computers systems; Ability to use a 10-key calculator and computer keyboard
- Ability to understand and analyze financial documents and systems
- Participates in organizational professional activities
- Working knowledge of insurance verification completed through various electronic means (AHIN, Medicare CWF, Medicaid system, etc.) or by calling appropriate insurance carrier
- Knowledge of computerized financial systems including those on mainframes (ex
- EPIC and OPTUM) and PC based software (ex
- Excel, Access, Word, Powerpoint, Maptitude) required, including ability to extract data
- Knowledge of credit and collections, insurance billing and follow up preferred
- Knowledge of healthcare payment methodology including Medicare, Medicaid, HMOs, PPOs and secondary payers a plus.
Case Manager II
Guidance Counseling of Oklahoma
06.2019 - 12.2019
- Work with patients to obtain and maintain eligibility for health and disability benefits, obtain and maintain affordable housing in a community of choice, arrange reliable transportation, locate and enroll in education or vocational programs, find and keep a job, locate needed services, and build a natural support system
- Monitor and track outcome measures for patient caseload
- Must be able to transport patients to various locations in the community and provide services in the home
- Participate in daily/weekly departmental staff meetings and consultation as well as seek and accept consultation from supervisor on challenging or difficult issues.
Customer Service
Oklahoma Heart Hospital
04.2019 - 08.2019
- Responsible for support to patients seeking financial assistance or information concerning their accounts
- Also assists in establishing arrangements with patient for payment for service received from OHH
- Assists patient to understand billed services and follow-up with insurance company or other resources to obtain prompt/accurate payment on accounts
- Filed insurance companies such as: Workmen’s Comp and etc
- Put in inquiries to collectors to follow up and refile claims due to coding issues or being billed improperly
- Also, sent inquiries over to coding department to find out codes for patient’s upcoming procedures
- Followed back up with patients and used the Decision tool and entered insurance or self-pay information and gave estimates for upcoming procedures
- Responsible for processing and maintaining Charity, sending out approval or denial letters
- Applying charity adjustments, receiving calls regarding charity information, mailing out charity applications and etc.
Assistant Registrar/Secretary
Putnam City West
08.2019 - 06.2019
- Prepares correspondence, reports, notices, and recommendations as required
- Performs the usual office routines and practices associated with a busy yet productive and efficient office
- Maintains such student records as shall be required
- Places, receives and routes all incoming calls
- Maintains a regular filing system, as well as a set of locked confidential files, and processes incoming correspondence as instructed
- Welcomes visitors and arranges for their comfort
- Obtains, gathers, and organizes pertinent data as needed, and puts it into usable form
- Sends records requests via email, fax, or scanned forms, transcripts requests, requests for Driver’s permits, and all pertinent information for all students
- Handles any requests from Registrar to complete
- Fills in for Main Receptionist for all Lunches and Breaks when requested.
Scheduler
Oklahoma Heart Hospital
05.2008 - 04.2019
- Schedules office checks, and downloads for interrogation of pacemakers, defibrillators, and implantable loop recorders using device company programmers, tran telephonic monitors, Carelink, Latitude, Merlin and cardio messenger monitors
- Scans reports, inputs data in the proper systems and prepares reports for the physician and the billing department
- Places requests for transfers to other cardiologists when the patient moves or wants another cardiologists outside of Oklahoma Heart Hospital
- Also, accepts transfer in requests when patients are establishing a new cardiologist with Oklahoma Heart Hospital
- Updates information on Oklahoma Heart Hospital intranet when a patient passes away
- Requests for return kit from Medtronic when a patient is deceased
- Knowledgeable of the billing system and protocol when scheduling different devices such as: pacemakers, defibrillators, life vests, and loop recorders.
Admin Access Coordinator
Integris
04.2010 - 06.2010
- Enters patients into registration and/or scheduling system accurately in a timely manner, verifies all information, and initiates the pre-certification, pre-authorization and referral processes using multiple software and web pages to complete the process
- Creates patient pre-registration account if necessary and verifies the procedure, surgery type, physician and department schedule to ensure patient is promptly registered to initiate pre-certification process
- Verifies insurance eligibility and interprets coverage and benefit levels; effectively communicates benefits and coverage to patients including co-pays, co-insurance and deductibles.
Medical Billing Specialist/AR insurance Collections/Patient Collections/Customer Service
Integris
07.2009 - 06.2010
- Post payments from checks, EOBs, and scanned documents
- Recognize and post recoupments as needed
- Correct and repost payments/adjustments of misapplied transactions
- Assist in training new employees
- Take/make patient or insurance calls and research issues with claims or patient balances
- Recognize coding issues and sends claims for review if needed
- Note accounts in detail, accurately and timely
- Enter/update demographics as instructed by patient or clinic personnel
- Verify transactions are posted correctly to an account and research EOBs if clarification is needed
- Refile claims when needed to appropriate insurance carrier.
Client Services Representative
Diagnostic Laboratory of Oklahoma
11.2007 - 07.2009
- Handles all customer inquiries received by telephone, fax, or email regarding reporting of patient results, inquiries of tests and services, concerns of service failures and other duties to provide superior service
- Report laboratory results to clients and patients using established protocols
- Document reporting or call history in required format and maintain complete and accurate records
- Contact the client to resolve routine matters related to patient testing and result reporting.
Education
Masters of Science in Professional Counseling -
Grand Canyon University
Phoenix, AZ 09.2016 - Current
Bachelor of Science in General Studies - undefined
University of Central Oklahoma
Edmond, OK 08.2013 - 12.2015
High School Diploma - undefined
Midwest City High School
Midwest City, OK 08.1991 - 05.1994
Business Technology Competency Certificate - undefined
Mid-Del Vo-Tech
Midwest City, OK 08.1993 - 05.1994
Skills
Project Management
Risk Analysis and Management
Team Leadership
Program Leadership
Decision-Making
Project Coordination
Team Development
Interpersonal Skills
Relationship Building
References
- Diann Rogers Retired LCSW 405-706-0349
- Cherrywood Realty LLC Constance Spotwood, 405-921-2173
Timeline
Program Manager II Trauma Care Services
Oklahoma Department of Mental Health Substance Abu
10.2023 - Current
Project Manager/Mental Health Liaison
Oklahoma Department of Mental Health Substance Abu
08.2022 - Current
Care Navigator
Northcare
12.2020 - Current
Assistant Registrar/Secretary
Putnam City West
08.2019 - 06.2019
Case Manager II
Guidance Counseling of Oklahoma
06.2019 - 12.2019
Customer Service
Oklahoma Heart Hospital
04.2019 - 08.2019
Masters of Science in Professional Counseling -
Grand Canyon University
09.2016 - Current
Bachelor of Science in General Studies - undefined
University of Central Oklahoma
08.2013 - 12.2015
Patient Benefit Rep II/Financial Counselor
Mercy Clinic General Surgery
09.2010 - Current
Admin Access Coordinator
Integris
04.2010 - 06.2010
Medical Billing Specialist/AR insurance Collections/Patient Collections/Customer Service
Integris
07.2009 - 06.2010
Scheduler
Oklahoma Heart Hospital
05.2008 - 04.2019
Client Services Representative
Diagnostic Laboratory of Oklahoma
11.2007 - 07.2009
Business Technology Competency Certificate - undefined
Mid-Del Vo-Tech
08.1993 - 05.1994
High School Diploma - undefined
Midwest City High School
08.1991 - 05.1994