Latora Anderson
Las Vegas,Nevada
Summary
Client service professional supporting luxury clients through phone, email, live chat, and virtual consultations. Manages case work, service recovery, order support, and post-purchase follow-up while keeping accurate records in Salesforce and internal systems. Builds client loyalty through personalized outreach, consultative service, and consistent follow-through.
Overview
19
19
years of professional experience
Work History
Full-time Remote Client Advisor
Tiffany & Co.
Las Vegas, Nevada
10.2018 - 09.2026
- Supported luxury clients through phone, email, live chat, and virtual consultations in a fully remote setting.
- Managed client relationships through virtual appointments, order support, repairs, and service recovery, ensuring comprehensive post-purchase follow-up.
- Provided high-touch omnichannel client service while adapting to evolving business priorities.
- Cultivated client loyalty through rapport building, personalized outreach, and consultative selling from 2018 to 2026.
- Resolved complex client concerns through coordination with stores in the United States and Canada, repair centers, distribution teams, and corporate support.
- Used Salesforce, Kronos, Atlas, Jabber, MIPS/Picasso, UPS, FedEx, case claims system, and other internal systems to record client interactions and keep account records accurate.
Remote Customer Service Rep.
Williams-Sonoma
Las Vegas, Nevada
05.2018 - 09.2018
- Answered incoming customer service calls, addressing inquiries and resolving issues.
- Supported customers' needs through active listening and problem-solving.
- Processed orders across all seven brands, ensuring accuracy and timely delivery.
- Placing Follow- Up Calls and Emails.
Risk Coordinator
Capital One Bank
Las Vegas, Nevada
11.2014 - 12.2017
- Managed inbound and outbound collection calls to address account inquiries and facilitate timely payments.
- Addressed customer objections regarding payment of past due accounts, clarifying account status and guiding them on maintaining positive payment histories.
- Delivered exceptional customer service experiences while upholding company values.
Cashier
Victorias Secrets
Las Vegas, Nevada
11.2013 - 01.2015
- Processed customer payments with precision, ensuring accurate transactions and smooth checkout experiences
- Delivered exceptional customer service during peak hours, enhancing customer satisfaction
- Maintained visual displays in line with company standards, effectively representing the brand.
Assistant Store Manager
The Childrens Place
Las Vegas, Nevada
05.2010 - 10.2013
- Enhanced customer experience through effective service and product recommendations.
- Maintained company standards to enhance brand representation.
- Executed marketing strategies by coordinating visuals, pricing events, and window displays to attract customers.
Assistant Store Manager
J Jill
Las Vegas, Nevada
07.2010 - 05.2011
- Increased sales through upselling techniques during customer interactions.
- Managed visual merchandising and window displays to strengthen brand appeal.
- Upheld company standards while representing brand.
Cash Handler/ Front end Supervisor
Gap Inc./ Old Navy
Las Vegas, Nevada
11.2007 - 02.2011
- Supervised cash wrap operations, overseeing all opening and closing procedures.
- Maintained company standards with a positive, can-do attitude.
- Organized floor sets to enhance customer flow and engagement., Visuals, Window Changes, and Marketing
Skills
- Client engagement
- Omnichannel support
- Consultative selling
- Salesforce CRM
- Client issue resolution
- Service recovery
- Customer relationship management
Timeline
Full-time Remote Client Advisor
Tiffany & Co.
10.2018 - 09.2026
Remote Customer Service Rep.
Williams-Sonoma
05.2018 - 09.2018
Risk Coordinator
Capital One Bank
11.2014 - 12.2017
Cashier
Victorias Secrets
11.2013 - 01.2015
Assistant Store Manager
J Jill
07.2010 - 05.2011
Assistant Store Manager
The Childrens Place
05.2010 - 10.2013
Cash Handler/ Front end Supervisor
Gap Inc./ Old Navy
11.2007 - 02.2011