Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Latoria Ballard

sterling heights,Michigan

Summary

Business Office Assistant with 20 years of experience providing clerical and accounting support in business setting. Skilled at routing calls through multi-line phone system. Professional, positive attitude creates comfortable atmosphere for visitors.

Overview

24
24
years of professional experience

Work History

Buisness Office Assistant

Corewell Health
Novi, Michigan
07.2024 - Current
  • Greeted arriving customers and announced to appropriate employees.
  • Counted and reconciled petty cash log to support accounting department.
  • Accepted and processed payments from customers in person and over telephone.
  • Operated scanning equipment to scan records and verified accurate indexing and quality of scanned documents.
  • Answered multi-line phone system and accurately routed calls to correct individuals.
  • Received and sorted incoming mail and delivered to applicable co-workers.
  • Completed various tasks for team members using copy machine and fax machine.
  • Answered phone and routed calls to appropriate team members.
  • Greeted visitors with friendly and professional demeanor and provided direction to appropriate party.
  • Organized paper filing system to maintain accurate records.
  • Scheduled appointments and maintained employee appointment calendar using MS Outlook.
  • Operated office equipment, such as copy machine, scanner and printer.

ER Customer Service Representative

ascension/r1rcm
Detroit, Michigan
10.2016 - Current
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Set up and activated customer accounts.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Improved customer service wait times to mitigate complaints.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Developed strong customer relationships to encourage repeat business.

Customer Service Representative

Detroit Medical Center- Detroit Receiving Hospital
Detroit, Michigan
03.2000 - 03.2022
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Educated customers on special pricing opportunities and company offerings.
  • Consulted with customers to resolve service and billing issues.
  • Set up and activated customer accounts.
  • Improved customer service wait times to mitigate complaints.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Developed strong customer relationships to encourage repeat business.

Education

Some College (No Degree) - Administrative Assistance and Secretarial Science

Macomb Community College
Warren, MI

Skills

  • Administrative tasks
  • Office Management
  • Written Communication
  • Meeting Coordination
  • Office Supply Management
  • Records Maintenance
  • Calendar Management
  • Data Entry
  • Mail handling
  • Switchboard Operation
  • Attention to Detail
  • Scheduling
  • Microsoft Office
  • Database entry
  • Problem-Solving
  • Multitasking and Prioritization
  • Inventory Assessment
  • Customer Communication
  • Staff Training
  • Creative Thinking

References

References available upon request.

Timeline

Buisness Office Assistant

Corewell Health
07.2024 - Current

ER Customer Service Representative

ascension/r1rcm
10.2016 - Current

Customer Service Representative

Detroit Medical Center- Detroit Receiving Hospital
03.2000 - 03.2022

Some College (No Degree) - Administrative Assistance and Secretarial Science

Macomb Community College

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Latoria Ballard