LaToria Blackmon

• Responsible for timely and cost-effective ordering of supplies, receiving, and stocking of inventory and shipping inventory
• Ensures security and accountability of inventory by documenting transactions using Oracle Business Suite and Ariba for technician tools and miscellaneous items
• Completes online orders for hardware, cable and other miscellaneous items as required for ADT
Consumer Small Business (CSB) office for Service and Installation departments and processes
purchase orders to maintain inventory levels
• Maintains facility security by assigning authorize personnel access control levels using Brivo Access Control and Aiphone intercom system
• Replenishes truck stock for each fleet vehicle and moves material from shipping/distribution trucks to the warehouse sub-inventories
• Documents transactions on equipment to and from various sub-inventories assuring the physical
inventory matches the Oracle inventory and investigates and resolves any discrepancies
• Maintains control logs and copies of all invoice transactions for material procurement and material handling as per federal, state, and local laws and regulations
• Examines equipment returned from cancelled accounts to determine if it should be repaired, replaced under warranty, returned to manufactures for credit or disposed of by following electronic waste (E-waste) guidelines

• Maintains 5 internal warehouse, 7 Service technician and 8 Install technicians sub-inventories with total amounts between $200K and $250K of total equipment across all inventories

• Planned, implemented, and controlled an efficient and effective workflow of storage goods, services,
  and related information, from the point of origin to the point of consumption, in order to meet internal
  customers' requirements.
• Ensured accuracy of both inbound and outbound orders.
• Documented defect logs and other problems, while tracking what percentage of orders or goods fail to pass quality
  assurance compliance and certified the products that do meet quality standards.
• Reported any frequent problems regarding the quality of goods to the Fulfillment Supervisor. Developed, implemented, and executed quality management procedures and systems.
  • Planned, tracked and adjusted inventory levels to prevent overstock of materials, while keeping
  spares on hand for customer support.
• Transferred excess material inventory to other Area Fulfillment Centers (AFCs) nationwide. Evaluated final shipping plans for Customer Premises Equipment (CPE)
  to prepare for possible shortfalls.
• Identified constraints on the shipping/supply plans.
• Collaborated and effectively communicated with the company's internal and external personnel. Researched and
  identified Inventory Sync issues for materials worth over $500,000. Provided collaborative data on CPE
  and Material inventory to Field Service and Warehouse Operations Supervisors and Managers for
  support availability.
• Perform tagging, packing and shipping activities according to schedule.
• Performed daily warehouse inventory cycle counts, and at higher levels performed research of discrepancies while
  making corrective action.
• Assisted with damaged freight claims. Operated warehouse heavy equipment as needed for picking, packing, and shipping operations.
• Optimized inventory levels by implementing efficient demand forecasting and supply planning methods.
• Reduced order lead times with streamlined procurement processes for increased customer satisfaction.

• Ensures individual sales, retention, and customer experience targets are met. Explains, illustrates, demonstrates product and accessory capabilities, and offers suggestions based on customers' wants and needs. Provides best-in-class customer service skills and aids customers in completing purchases and resolving issues; maintains polished and professional presence.
• Executes promotions and campaigns designed to increase brand equity and achieve sales objectives. Assists with store opening and closing duties, maintaining proper cash handling metrics. Participates in inventory cycle counts. Ensures sales floor remains well merchandised, clean, and visually appealing at all times. Scheduled field service technicians to support work order requests. Completed follow up with customers to make sure there were no issues, and were completely satisfied with the work completed.
• Participates in workshops, special events, and product demonstrations to drive customer loyalty. Continuously expands knowledge of current Cox products as well as competitor product offerings by participating in regular training classes inside and outside of retail store. Provides support for other sales agents as needed to ensure optimal customer service.

• Led front desk operations by scheduling 125 reservations, issuing equipment and applying job knowledge to serve 12,000 customers monthly.

• Oversaw career progression of 5 entry level employees during proficiency studies, upgrade training and on the job training (OJT). • Supervised and trained 20 employees on cash register procedures, reservations and special programs earning and securing $15,000 in revenue.

• Performed quality assurance on fitness programs of 112 classes, 16 instructors, and added 2 new classes by regulating compliance of $90K contract.

• Managed the installation of new Point of Sales system project that was worth $40,000 and streamlined the ordering and receiving process with little impact to over 2,500 customers

• Identified work center discrepancies and oversaw $5,000 in maintenance work request and repairs

• Implemented an internal rotation program to increase general/specific job training and prevent job shortfalls. Ensured 100% schedule coverage

• Managed a $1.5M Food Mess Attendant contract in 2 facilities for quality assurance

• Listened as customers voiced concerns/complaints over menu selections and provided healthier, new and updated menu selections for customers; decreased customer complaints over food options

• Managed and secured $203,000 in food inventory items and generated $192,000 in sales after a business marketing update • Ensure smooth transition with new prime vendors by providing valuable feedback and critical food needs, contract was worth $26M.

• Improved work methods and procedures to insure economic operation and customer satisfaction

• Applied accounting principles to control resources to determine the budget using government and private funds

• Determined effectiveness of service and retail operation programs by analyzing accomplishments with planned program standards and goals