Latoria Brown
Houston,Texas
Summary
Experienced Case Manager with a strong healthcare and patient support background coordinating services across healthcare providers, payers, specialty pharmacies, and insurance carriers. Skilled in patient access support, benefits investigation, prior authorization processes, and care coordination. Proven ability to manage high caseloads, resolve barriers to treatment access, and ensure therapy adherence while maintaining HIPAA compliance and program guidelines.
Overview
18
18
years of professional experience
Work History
Non-Clinical Case Manager
Momentum Life Sciences
03.2024 - 10.2025
- Managed a high-volume caseload of patients requiring healthcare coordination and therapy access support.
- Assisted patients and caregivers with insurance verification, benefits investigation, and prior authorization processes.
- Coordinated with healthcare providers, payers, and specialty pharmacies to facilitate access to therapies.
- Maintained accurate documentation within CRM systems and electronic health records.
- Identified and resolved patient access barriers to ensure timely treatment initiation and therapy adherence.
Patient Program Coordinator
Syneos Health
01.2021 - 03.2024
- Coordinated patient support services and access programs for specialty therapies.
- Assisted patients in navigating insurance coverage, reimbursement processes, and patient assistance programs.
- Collaborated with internal teams, field representatives, and healthcare providers to support patient onboarding.
- Maintained patient documentation in CRM and program databases.
Intake Specialist
Tennessee Quality Homecare
01.2017 - 01.2019
- Conducted patient intake assessments and processed referrals for home healthcare services.
- Verified insurance coverage and collected documentation required for service authorization.
- Maintained HIPAA-compliant patient records and case documentation.
Healthcare Support Specialist
Apria Healthcare
01.2008 - 01.2017
- Assisted patients with insurance verification, claims coordination, and medical equipment services.
- Maintained detailed patient interaction records within electronic systems.
Education
Bachelor of Business Administration - undefined
University of Memphis
Skills
Case Management
Patient Access & Patient Support Programs
Prior Authorization
Benefits Investigation
Insurance Verification
Specialty Pharmacy Coordination
Patient Advocacy
Healthcare Provider Collaboration
Caregiver Support
Therapy Adherence
Documentation & Case Notes
HIPAA Compliance
CRM Systems
Electronic Health Records
Multidisciplinary Collaboration
Problem Solving & Barrier Resolution
Allscripts Electronic Health Records
Microsoft Office
Excel
RightFax
Data Entry Systems
Timeline
Non-Clinical Case Manager
Momentum Life Sciences
03.2024 - 10.2025
Patient Program Coordinator
Syneos Health
01.2021 - 03.2024
Intake Specialist
Tennessee Quality Homecare
01.2017 - 01.2019
Healthcare Support Specialist
Apria Healthcare
01.2008 - 01.2017
Bachelor of Business Administration - undefined
University of Memphis