Latoria Dampier
Memphis,Tennessee
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
16
16
years of professional experience
Work History
Certified Phlebotomist
Allied University
06.2023 - Current
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Determined donor eligibility by conducting screenings, interviewing prospective donors, and obtaining medical histories.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Used personal protective equipment correctly to protect coworkers and patients.
- Organized daily work based on collection priority.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Conducted venipuncture and other CT procedures.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Customer Service Representative
Fedex Supply Chain
06.2022 - Current
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed and updated databases to handle customer data.
- Promptly responded to inquiries and requests from prospective customers.
- Processed customer service orders promptly to increase customer satisfaction.
- Met customer call guidelines for service levels, handle time and productivity.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Fulfillment Associate
Milwaukee Tool
03.2022 - 12.2022
- To scan in merchandise and place in racks for pick mod to pick
- To do proper housekeeping and breakdown boxes as needed
- Scanning merchandise via rf scan gun.
- Followed procedures at all times for personal and team safety.
- Communicated with other departments to facilitate fulfillment activities and address issues.
- Conducted regular cycle counts to reconcile inventory levels and determine accuracy.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Cashier/Customer Service
Walmart super center
08.2008 - 12.2020
- Issue receipts, refunds, credits, or change due to customers
- Greet customers entering establishments
- Process merchandise returns and exchanges
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
- Stock shelves, and mark prices on shelves and items
- Cash checks for customers.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Billing Clerk
Express Scripts Accredo Pharmacy
10.2018 - 10.2020
- Call payers to receive payments or patients accounts or authorizations
- Notate patient accounts as needed.
- Handled account payments and provided information regarding outstanding balances.
- Managed invoicing and payment processing operations.
- Monitored outstanding invoices and performed collections duties.
- Interacted with customers to resolve billing disputes and respond to inquiries.
- Processed customer refunds and adjustments according to company policies.
- Maintained detailed records of customer payments and billing adjustments.
- Entered and maintained billing information in company internal databases for accessibility.
Administrative Assistant
DEPARTMENT OF HUMAN SERVICES
10.2017 - 10.2018
- Direct or coordinate the supportive services department of a business, agency, or organization
- Set goals and deadlines for the department
- Provide clerical support to other departments
- Process online applications, make outbound calls to clients to make them aware of their phoneinterview date and time
- Also answer inbound calls from clients concerning their appointments,prescreen clients to see if they qualify for government assistance.
Data Entry Clerk
CUMMINS LOGISTICS
07.2016 - 11.2017
- Compile, sort and verify the accuracy of data before it is entered
- Store completed documents in appropriate locations
- Locate and correct data entry errors, or report them to supervisors
- Maintain logs of activities and completed work.
Help Desk Technician
NIKE
12.2016 - 08.2017
- Check to ensure that appropriate changes were made to resolve customers' problems
- Answer user inquiries regarding computer software or hardware operation to resolve problems
- Refer major hardware or software problems or defective products to vendors or technicians for service.
Dispatcher
AMERICAN HOME SHIELD
02.2014 - 08.2016
- Receive or prepare work orders
- Record and maintain files or records of customer requests, work or services performed, charges,expenses, inventory, or other dispatch information
- Arrange for necessary repairs to restore service and schedules
- Confer with customers by telephone or in person to provide information about products or services, takeor enter orders, cancel accounts, or obtain details of complaints
- Check to ensure that appropriate changes were made to resolve customers' problems
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Solicit sales of new or additional services or products.
Customer Service Representative
CONDUIT GLOBAL
08.2013 - 03.2015
- Explain products or services and prices, and answer questions from customers
- Answer telephone calls from potential customers who have been solicited through advertisements
- Maintain records of contacts, accounts, and orders
- Obtain customer information such as name, address, and payment method, and enter orders intocomputers.
Education
Clarksdale High School
Clarksdale, MSNo Degree - Criminal Justice
Mississippi Valley State University
Itta Bena, MS12.2007
High School Diploma -
Coahoma Community College
Clarksdale, MS05.2002
Skills
- EXCEL
- OUTLOOK
- Payroll
- Administrative Assistant
- Billing
- MS Office
- Microsoft Excel
- Microsoft Office
- Receptionist
- Word
- Accounts Payable
- Accounting
- Help Desk
- Order Entry
- Technical Support
- SAP
- Manufacturing
- CGMP
- RF Scanner
- Quality Assurance
- Warehouse Experience
- Computer Networking
- Packaging
- Windows
- Microsoft Publisher
- Social media management
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Certified Phlebotomist
Allied University
06.2023 - Current
Customer Service Representative
Fedex Supply Chain
06.2022 - Current
Fulfillment Associate
Milwaukee Tool
03.2022 - 12.2022
Billing Clerk
Express Scripts Accredo Pharmacy
10.2018 - 10.2020
Administrative Assistant
DEPARTMENT OF HUMAN SERVICES
10.2017 - 10.2018
Help Desk Technician
NIKE
12.2016 - 08.2017
Data Entry Clerk
CUMMINS LOGISTICS
07.2016 - 11.2017
Dispatcher
AMERICAN HOME SHIELD
02.2014 - 08.2016
Customer Service Representative
CONDUIT GLOBAL
08.2013 - 03.2015
Cashier/Customer Service
Walmart super center
08.2008 - 12.2020
Clarksdale High School
No Degree - Criminal Justice
Mississippi Valley State University
High School Diploma -
Coahoma Community College
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