LATORIA HANCOCK
Roanoke,Virginia
Summary
Customer service professional with five plus years of experience in fast-paced multifunction setting. Ability to work under pressure to strict guidelines and time scales. Excellent prioritizing and time management skills with the ability to meet strict deadlines. Trustworthy Accounts Payable Officer with a track record of dependability and a reputation for integrity. Desires a challenging role in Accounts Payable.
Overview
14
14
years of professional experience
Work History
Accounts Payable Officer
Virginia Community Colleges Shared Services Center
02.2018 - Current
- Use computers for various applications, such as database management or word processing
- Create, maintain, and enter information into databases
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
- Complete forms in accordance with company procedures
- Research and resolve invoice and vendor discrepancies
- Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes
- Comply with federal, state, and company policies, procedures (CAPP), and regulations.
- Code documents according to company procedures
- Reconcile or note and report discrepancies found in records
- Access computerized financial information to answer general questions as well as those related to specific accounts
- Keep records of invoices and support documents
- Resolve discrepancies in accounting records
- Contact customers to obtain or relay account information.
- Assist with day-to-day operations in AP, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Use critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Update internal databases regularly with accurate information about suppliers to ensure they are able to be paid.
- Answer general AP questions in Salesforce as well as all supplier related questions.
- Prepare employee, non employee, and board member profiles for payment from Chromeriver.
- Resolve Supplier and system related discrepancies and communicate with leadership about the status and needs of Supplier Maintenance.
- Backup for correcting errors from AP error report which include transmission errors from ChromeRiver and Cardinal into AIS.
Accounts Payable Specialist
Virginia Community Colleges Shared Services Center
01.2017 - 02.2018
- Train all employees on queue management functions, polices, and procedures on at least four queues within ImageNow
- Analyze, research and resolve accounts payable and system issues within ImageNow, using functions within eVA and Oracle AIS, daily to improve accounting operations procedures
- Provide prompt, accurate, courteous, and professional customer service to all internal and external customers
- Process at least 80 invoices per day within ImageNow using eVA and Oracle AIS functions to find a three way match
- Monitor the A/P invoice mailbox daily
- Pay at least 40 invoices per day with a department issued credit card according to SPCC policies procedures
- Reconcile at least four monthly statements, using the P-Card Reconciliation and Purchase Order function within Oracle AIS per P-Card cycle.
Accounting Intern
Virginia Department of Transportation
03.2016 - 01.2017
- Use the A/P function in Cardinal to analyze, enter, and process at least 20 vouchers per week for accuracy according to Federal, State, and company policy and GAAP
- Use the general ledger function in Cardinal to analyze fund codes and account funds in order to make sure that the accounts reconcile
- Electronically scan and file all vouchers, journals, and expense reports into SharePoint
- Work with A/R to send notices to members of the public that have damaged state property
- Provide exceptional customer service to internal and external customers while covering company switchboard
- Multitasking and prioritizing work load while meeting deadlines.
Office Assistant
VIRGINIA WESTERN COMMUNITY COLLEGE
01.2015 - 01.2017
- Operate telephone switchboard to answer, screen en, or forward calls, provide information, take messages, and schedule appointments
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
- Collect, sort, distribute, and prepare mail, messages, and courier deliveries
- Keep a current record of staff members' calendars and availability.
Accounting Tutor
Virginia Western Community College
01.2016 - 08.2018
- Mentor students to develop their study skills by coaching best practices
- Review information with students in preparation for exams, quizzes, and homework
- Help students organize notes and prioritize information to reinforce the principles of Accounting 211 and 212 which includes principles of GAAP and debit and credit policy.
Bar Manager
THELMA'S CHICKEN & WAFFLES - ROANOKE
03.2010 - 09.2013
- Compile and balance cash receipts averaging $5,000 at the end of the day or shift
- Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards and health codes
- Assign duties, responsibilities, and work stations to employees in accordance with work requirements
- Perform personnel actions, such as hiring and firing staff, providing employee orientation and training, and conducting supervisory activities, such as creating work schedules or organizing employee time sheets.
Education
Associate of Applied Science - Accounting
Virginia Western Community College
Roanoke, VAAssociate of Applied Science - Business Management
Virginia Western Community College
Roanoke, VAHuman Resourse Management - Organizational Leadership
Virginia Western Community College
Roanoke, VASkills
- Oracle AIS proficiency
- Perceptive
- Invoice coding familiarity
- EVA proficiency
- Superior attention to detail
- Cardinal proficiency
- Self-motivated professional
- MS Office Suite
- Time Management
- Salesforce proficiency
Timeline
Accounts Payable Officer
Virginia Community Colleges Shared Services Center
02.2018 - Current
Accounts Payable Specialist
Virginia Community Colleges Shared Services Center
01.2017 - 02.2018
Accounting Intern
Virginia Department of Transportation
03.2016 - 01.2017
Accounting Tutor
Virginia Western Community College
01.2016 - 08.2018
Office Assistant
VIRGINIA WESTERN COMMUNITY COLLEGE
01.2015 - 01.2017
Bar Manager
THELMA'S CHICKEN & WAFFLES - ROANOKE
03.2010 - 09.2013
Associate of Applied Science - Accounting
Virginia Western Community College
Associate of Applied Science - Business Management
Virginia Western Community College
Human Resourse Management - Organizational Leadership
Virginia Western Community College
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