LaToria Harlan
Odessa,TX
Summary
Dynamic QA Manager with a proven track record at Texas Workforce Solutions, excelling in quality assurance and process improvement. Expert in risk-based testing and documentation, while fostering team collaboration and motivation. Adept at utilizing Agile methodologies to enhance product reliability and streamline operations, ensuring compliance and driving significant improvements.
Overview
7
7
years of professional experience
Work History
QA Manager
Texas Workforce Solutions
11.2024 - Current
- Assisted in developing and implementing quality assurance procedures to enhance product reliability.
- Conducted routine inspections to identify defects and ensure compliance with standards.
- Collaborated with cross-functional teams to address quality-related issues and drive improvements.
- Documented inspection results and maintained accurate records for internal audits.
- Streamlined bug reporting process, expediting resolution times for critical issues.
- Implemented risk-based testing strategies that prioritized high-risk scenarios, enabling efficient use of resources during tight deadlines.
- Mentored junior team members, providing guidance and support to help them excel in their roles and contribute effectively to the organization.
Student Services Assistant
Odessa College
01.2024 - 09.2024
- Assisted students in navigating academic resources and support services.
- Coordinated scheduling of student appointments with counselors and advisors.
- Maintained accurate records of student inquiries and service usage.
- Responded to student questions via phone, email, and in-person interactions.
- Provided orientation support for new students entering the program.
- Participated in ongoing professional development opportunities, staying current on trends in higher education and best practices for serving diverse student populations.
Financial Services Representative
My Community Credit Union
02.2019 - 05.2023
- Assisted clients with financial product inquiries, ensuring accurate information delivery.
- Processed account applications and maintained client records in compliance with regulations.
- Conducted assessments of client needs to recommend suitable financial solutions.
- Collaborated with team members to enhance service delivery and client satisfaction.
Education
Bachelor of Science - Leadership Entrepreneurs
Odessa College
Odessa, TX12-2023
Associate of Applied Science - Business Leadership
Odessa College
Odessa, TX12-2022
Associate of Applied Science - Accounting And Finance
Odessa College
Odessa, TX01-2020
Skills
- Agile methodologies proficiency
- Usability testing expertise
- Team building and motivation
- Quality assurance expertise
- Documentation and reporting
- Project management fundamentals
- Process improvement strategies
- Power Point
- Excel
- Relationship building
Timeline
QA Manager
Texas Workforce Solutions
11.2024 - Current
Student Services Assistant
Odessa College
01.2024 - 09.2024
Financial Services Representative
My Community Credit Union
02.2019 - 05.2023
Bachelor of Science - Leadership Entrepreneurs
Odessa College
Associate of Applied Science - Business Leadership
Odessa College
Associate of Applied Science - Accounting And Finance
Odessa College
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