LaToria Harlan
Odessa,TX
Summary
Dynamic QA Manager with a proven track record at Texas Workforce Solutions, excelling in quality assurance and process improvement. Expert in risk-based testing and documentation, while fostering team collaboration and motivation. Adept at utilizing Agile methodologies to enhance product reliability and streamline operations, ensuring compliance and driving significant improvements.
Overview
7
7
years of professional experience
Work History
QA Manager
Texas Workforce Solutions
Odessa, TX
11.2024 - Current
- Assisted in developing and implementing quality assurance procedures to enhance product reliability.
- Conducted routine inspections to identify defects and ensure compliance with standards.
- Collaborated with cross-functional teams to address quality-related issues and drive improvements.
- Documented inspection results and maintained accurate records for internal audits.
- Streamlined bug reporting process, expediting resolution times for critical issues.
- Implemented risk-based testing strategies that prioritized high-risk scenarios, enabling efficient use of resources during tight deadlines.
- Mentored junior team members, providing guidance and support to help them excel in their roles and contribute effectively to the organization.
Student Services Assistant
Odessa College
Odessa, TX
01.2024 - 09.2024
- Assisted students in navigating academic resources and support services.
- Coordinated scheduling of student appointments with counselors and advisors.
- Maintained accurate records of student inquiries and service usage.
- Responded to student questions via phone, email, and in-person interactions.
- Provided orientation support for new students entering the program.
- Participated in ongoing professional development opportunities, staying current on trends in higher education and best practices for serving diverse student populations.
Financial Services Representative
My Community Credit Union
Odessa, TX
02.2019 - 05.2023
- Assisted clients with financial product inquiries, ensuring accurate information delivery.
- Processed account applications and maintained client records in compliance with regulations.
- Conducted assessments of client needs to recommend suitable financial solutions.
- Collaborated with team members to enhance service delivery and client satisfaction.
Education
Bachelor of Science - Leadership Entrepreneurs
Odessa College
Odessa, TX12-2023
Associate of Applied Science - Business Leadership
Odessa College
Odessa, TX12-2022
Associate of Applied Science - Accounting And Finance
Odessa College
Odessa, TX01-2020
Skills
- Agile methodologies proficiency
- Usability testing expertise
- Team building and motivation
- Quality assurance expertise
- Documentation and reporting
- Project management fundamentals
- Process improvement strategies
- Power Point
- Excel
- Relationship building
Timeline
QA Manager
Texas Workforce Solutions
11.2024 - Current
Student Services Assistant
Odessa College
01.2024 - 09.2024
Financial Services Representative
My Community Credit Union
02.2019 - 05.2023
Bachelor of Science - Leadership Entrepreneurs
Odessa College
Associate of Applied Science - Business Leadership
Odessa College
Associate of Applied Science - Accounting And Finance
Odessa College