LaToria Jackson

Collaborate with flight crews, dispatchers, and ground operations teams to ensure efficient flight operations and on-time departures. Conduct pre-flight briefings with flight crews to discuss flight details, weather conditions, and any operational changes. Monitor flight progress and resolve any operational issues or disruptions, ensuring adherence to safety regulations. Coordinate crew scheduling, ensuring optimal crew utilization and compliance with FAA regulations and company policies. Develop and implement standard operating procedures to streamline flight operations and enhance efficiency.

Conduct pre-flight safety briefings and demonstrate the use of safety equipment to passengers. Ensure compliance with FAA regulations and airline policies, including cabin safety procedures and emergency protocols. Provide exceptional customer service by addressing passenger needs, resolving issues, and ensuring a comfortable flight experience. Respond to medical emergencies and provide necessary first aid assistance to passengers.

Greet passengers, assist with boarding, and ensure a smooth and efficient on-time departure. Collaborate with the flight crew to handle any inflight issues or emergencies, maintaining a calm and professional demeanor. Participate in ongoing training and development programs to stay updated on safety procedures and customer service best practices. Conducted new hire flight attendant classroom instruction, cabin trainer procedures, and aircraft simulator for all flight crews in airplane systems; normal, non-normal and emergency procedures.

Conduct comprehensive investigations into allegations of misconduct, abuse, or criminal activity, ensuring adherence to legal and ethical guidelines. Interview complainants, witnesses, and alleged perpetrators using investigative interviewing techniques to gather accurate and relevant information. Assess and analyze evidence, including documents, records, and audiovisual material, to determine the veracity of allegations and build a strong case. Provide emotional support and guidance to individuals involved in the investigation, ensuring their well-being throughout the process. Collaborate with law enforcement agencies, legal professionals, and other relevant parties to gather additional information and coordinate efforts. Prepare detailed investigative reports, summarizing findings, analyzing evidence, and making recommendations for further action. Maintain accurate and confidential case files, ensuring adherence to data protection regulations.