Daunielle Long
Gastonia,NC
Summary
Dynamic and empathetic professional with extensive experience in customer service and patient confidentiality at Atrium Health Pineville. Proven ability to enhance patient satisfaction through effective communication and conflict resolution. Skilled in appointment scheduling and office administration, consistently exceeding expectations in fast-paced environments. Committed to fostering trust and delivering exceptional service.
Overview
15
15
years of professional experience
Work History
Patient Service Representative
Atrium Health Pineville
01.2022 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
TV Presenter
Disney Animation
10.2019 - 05.2022
- Delivered accurate and timely news updates, providing viewers with reliable information on current events.
- Maintained high ethical standards in reporting, adhering to strict journalistic guidelines and ensuring all content was accurate, fair, and balanced.
- Represented the network at public events, promoting brand visibility and fostering goodwill within the community.
- Maintained professionalism under pressure, consistently delivering top-notch performances despite unforeseen challenges or tight deadlines.
- Elevated program ratings by designing visually appealing sets that enhanced storytelling capabilities while maintaining brand consistency.
- Enhanced viewer experience by delivering engaging commentary during live events and special programming.
- Stayed informed on industry trends and emerging topics through continuous professional development opportunities and self-directed learning efforts.
Leasing Consultant
Gray Star
09.2016 - 04.2019
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
Concierge
Gray Star
08.2010 - 04.2016
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
Education
Mass Communication -
Gaston College
Dallas, NCSkills
- Customer service
- Appointment scheduling
- Patient confidentiality
- Eligibility determination
- Office administration
- Conflict resolution
- Reception management
- Onsite tours
- Verbal and written communication
- Phone etiquette
- Front desk supervision
Accomplishments
- Documented and resolved Issue which led to Results.
- Achieved Result by completing Task with accuracy and efficiency.
Timeline
Patient Service Representative
Atrium Health Pineville
01.2022 - Current
TV Presenter
Disney Animation
10.2019 - 05.2022
Leasing Consultant
Gray Star
09.2016 - 04.2019
Concierge
Gray Star
08.2010 - 04.2016
Mass Communication -
Gaston College
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