Summary
Overview
Work History
Education
Skills
Leadership Experience
Communication Skills
Software
Timeline
Generic

Latoria Madison

Milwaukee,WI

Summary

Proactive and goal-oriented professional leader with excellent time management. Brings strong problem-solving skills and proactive approach to new tasks. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success. A dynamic individual with hands-on experience in customer relations and talent for navigating challenges. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

16
16
years of professional experience

Work History

Certification Specialist

HACM/Argus
03.2024 - Current
  • Conduct research related to rental rates and rent increases; negotiate rent amounts with property agents; process requests for lease approval;and perform related tasks.
  • Execute contracts and leases by mailing, emailing and obtaining proper signatures; monitoring contracts and leases to ensure compliance with laws and regulations.
  • Provide assistance to applicants,staff, and others, including: explaining program eligbility requirements to tenants and property owners; assist individuals in resolving lease and contract issues; assist property owners in interpreting rental contracts; and/or provide information related to program rules and regulations.
  • Provide landlords W-9 forms, EFT- Electronic Funds Transfer (EFT) data; prepares payments utilizing computer spreadsheets and specialized housing industry software for payment submission to accounting;50058 compliant
  • Utilize communication and interpersonal skills as apply to interact with coworkers, supervisor, the general public, and others sufficient to exchange or convey information and to receive work direction.
  • Communicate with internal and external individuals to acquire information concerning certifications.
  • Receive, reviewe and evaluate various documents for certifications.
  • Compile data from various sources to prepare certifications.
  • Navigated documentation to identify qualifications.
  • Developed and implemented corrective action plans for non-compliance issues.
  • Maintained up-to-date knowledge of applicable laws and regulations.
  • Create and maintained compliant work environment.

Lead Housing Intake Specialist

Social Development Commission
12.2020 - 08.2023
  • Worked on a $90 million dollar Covid Relief Program; stopped evictions of people facing crisis in the City of Milwaukee
  • Worked to create an environment of service excellence for internal and external clients/reps
  • Creatively solved intake/client issues while providing resolutions to achieve the highest level of satisfaction
  • Reviewed intake applications, checked for error or mistakes before sending to accounting
  • Exceeded goal of reviewing 200 applications weekly
  • Participated in meetings with stakeholders to discuss program objectives and strategies; such as Poverty Summits and workshops
  • Explained rental and housing regulations to clients and helped each discover best options for housing.
  • Answered client questions about lease and rental agreements; advocated on behalf of client needs.
  • Met with housing residents and landlords to answer questions, address concerns and clarify policies and procedures.
  • Assisted applicants in filling out housing applications and verifying income.
  • Negotiated with landlords and management companies about retaining housing for clients.
  • Coordinated with local agencies to provide housing and prevent homelessness, decreasing homelessness.
  • Reviewed documentation submitted by intake specialists to insure all company guidelines and regulations were meet; input data into computer system to complete eligibility process in a timely fashion to prevent tenant move-outs.
  • Maintained database of housing resources, landlords and management companies.
  • Monitored progress towards service plan goals.
  • Provided support to social service clients in navigating available resources.
  • Facilitated communication between clients and other service providers.
  • Developed and implemented strategies to enhance quality of social services.
  • Improved clients' coping with routine life activities such as food budgeting and rental payments.
  • Developed and maintained accurate records of programs and services.
  • Handled escalated issues by answering phones and seeing clients to provide necessary solutions to issues or concerns.

Buyer and Seller

Persistent Motors
11.2018 - 01.2020
  • Conducted market research, built a network of reliable vendors and service providers
  • Negotiated the best contracts
  • Bid, Proposed and Purchased vehicles
  • Inspected, serviced and maintenance vehicles
  • Balanced finances
  • Remotely bought and sold vehicles
  • Maintained an inventory of vehicles
  • Communicated effectively while utilizing customer service and computer lit skills
  • Maintained complete documentation and records of all purchasing activities.
  • Maintained key item stock levels and wrote or expedited purchase orders.
  • Analyzed current vendors and products to stay abreast of market trends and evaluate new suppliers.
  • Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
  • Oversaw purchasing process from initiating requests to finalizing contracts to deliver smooth transaction.
  • Developed cost-effective purchasing strategies to maintain inventory levels and improve operational procedures.
  • Monitored and analyzed sales records, trends, or economic conditions to anticipate consumer buying patterns.
  • Interacted with vendors, store managers and other stakeholders to maintain on-time deliveries.

Logistics/Assembly Lead

Materials in Motion
06.2017 - 11.2018
  • Ordered and assembled materials for Google computer motherboards
  • Worked in a very fast paced environment
  • Met quotas while precisely executing orders and jobs
  • Quality control
  • Supply chain management
  • Distribution of finished product
  • Remotely bought and sold vehicles

Security Receptionist

Norred Security/Chick-Fil-a Corporate
06.2016 - 03.2017
  • Operated surveillance
  • Signed visitors in and out
  • Answered, transferred and made calls for verification purposes
  • Patrolled 7 buildings a shift while securing and looking for suspicious activity on the premises
  • Daily contact with the Atlanta Police Department
  • Conducted tours and worked special events as a Top Security Rep

Underwriter/Negotiator

Wells Fargo
05.2009 - 04.2013
  • Performed reviews and made decisions on loss mitigated home loans
  • Retained home loans through modification programs
  • Maintained large inventories of priority, aged and over standard foreclosure files
  • Very hands on providing resolutions to problems and issues to keep the client educated
  • Wrote business to various investors proposing and negotiating deals for clients
  • Worked as a financial counselor reviewing income statements and credit bureaus to suggest budget plans
  • Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
  • Determined and documented loan conditions and communicated requirements and decisions.
  • Identified and resolved application discrepancies for accuracy and compliance with relevant regulations.
  • Documented underwriting decisions and provided evidence of compliance with applicable regulations.
  • Assessed and advised on loan applications utilizing in-depth underwriting process understanding.
  • Skilled at working independently and collaboratively in a team environment.

Education

Barbering and Cosmetology - Cosmetology skills, business trade

MATC
08.1998

High school course of study - Computer Literature, Business

Milwaukee Bradley Tech H.S.
06.1997

Skills

  • Active listening
  • Communication
  • Customer service
  • Leadership
  • Organizational skills
  • Critical thinking
  • Multitasking
  • Patience
  • Empathy
  • Attention to detail
  • Employer compliance

Leadership Experience

I am a natural leader. I've secured lead positions with most jobs worked by exuding leadership skills such as problem solving, paying attention to detail, while inspiring others to do their best work.

Communication Skills

When working the 2022 Poverty Summit I took reviews of client experience while sharing resources to help impoverished communities.

Software

Excel

Microsoft

Outlook

Power point

Yardi

Rent cafe

Timeline

Certification Specialist

HACM/Argus
03.2024 - Current

Lead Housing Intake Specialist

Social Development Commission
12.2020 - 08.2023

Buyer and Seller

Persistent Motors
11.2018 - 01.2020

Logistics/Assembly Lead

Materials in Motion
06.2017 - 11.2018

Security Receptionist

Norred Security/Chick-Fil-a Corporate
06.2016 - 03.2017

Underwriter/Negotiator

Wells Fargo
05.2009 - 04.2013

High school course of study - Computer Literature, Business

Milwaukee Bradley Tech H.S.

Barbering and Cosmetology - Cosmetology skills, business trade

MATC

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Latoria Madison