Latoria McKellar
Amarillo
Summary
ARRT-registered Radiologic Technologist with over 5 years of experience providing compassionate support to patients. Currently possess and maintain licensing credentials in Radiography and training to obtain Mammography as an additional modality. Worked in both the retirement sector and property and casualty sectors of insurance, as well as over 20 years of customer service experience. Energetic, personable, highly-organized, and adept at managing sensitive situations and customer service escalations.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Mammography Technologist Trainee
Harrington Breast Center
Amarillo, TX
05.2026 - Current
- Operated advanced imaging equipment for accurate breast examinations.
- Ensured patient safety and comfort during radiographic procedures.
- Developed and implemented efficient patient scheduling processes.
- Collaborated with healthcare teams to discuss patient imaging results.
CNA/Caregiver
Professional Case Management Home Healthcare
Amarillo, TX
04.2024 - Current
- Assist clients each shift with daily living activities, ensuring they're on time for all meals and activities.
- Provide social and emotional support to improve residents' morale.
- Establish rapport with team members, residents, and families.
- Assisted residents with daily hygiene tasks, including showering, oral care, and incontinence management. Supported residents in maintaining skin integrity by addressing rashes, sores, and soiling. Engaged residents in field trips, arts and crafts, music, games, and reading activities.
Clinical Intern- Radiology
BSA Hospital
Amarillo, TX
02.2025 - 05.2026
- Assisted healthcare professionals in patient assessments and care planning.
- Managed electronic health records to ensure accurate patient information tracking.
- Collaborated with interdisciplinary teams to improve patient care protocols.
- Conducted thorough documentation of patient interactions and treatment plans.
CNA - Certified Nursing Assistant
Five Points Nursing and Rehabilitation
Amarillo, TX
02.2024 - 05.2024
- Assist 15+ residents each shift with daily living activities, ensuring they're on time for all meals and activities.
- Provide social and emotional support to improve residents' morale.
- Establish rapport with team members, residents, and families.
- Help residents with daily hygiene, including showering; oral and peri care; incontinence care; and minimizing rashes, sores, and soiling Support residents with field trips, arts and crafts, music, games, and reading activities.
Customer Advocate I
HCSC Blue Cross and Blue Shield
Amarillo, TX
06.2023 - 02.2024
- Managed dental claim processing and collaborated with members and providers to address claim inquiries and benefit-related questions.
- Oversaw communication with members and providers to enhance understanding of claims and coverage options.
Guided members and providers through the claims process to improve satisfaction and clarity regarding benefits.
Leveraged Sales Representative
AT&T
Amarillo, TX
10.2022 - 04.2023
- Implemented strategies to retain customers contemplating service cancellation.
- Optimized service packages for existing and new customers, enhancing U-verse Internet, home phone, and TV offerings.
- Delivered outstanding customer experiences through proactive engagement and support.
Operations Trainer
AIG
Amarillo, TX
08.2021 - 10.2022
- Liaise with managers to determine training needs and schedule training sessions.
- Facilitated training sessions in virtual and in-person environments and updated training materials for enhanced engagement.
- Deliver operational/compliance training to ensure site colleagues and new hires have the necessary skills and knowledge to carry out their role within the company.
Quality Analyst- Fixed Claims
AIG
Amarillo, TX
05.2019 - 08.2021
- Providing quality review of death claim payouts, 5-year payouts, spousal continuations, open claims, and date of death value letters.
- Providing quality review of death claim notifications and PBI reports.
- Providing feedback to upper management on what enhancements could be made to current procedures and how the team can work more efficiently.
Paraprofessional- Special Education Department
AISD- Tascosa High School
Amarillo, TX
09.2018 - 05.2019
- Facilitated test modifications and oral administration of assessments for students with exceptionalities, ensuring adherence to inclusion program guidelines.
Quality Manager
AIG
Amarillo, TX
03.2018 - 09.2018
- Oversaw approval processes for timesheets, schedules, and vacation requests.
- Collaborated with employees to identify career objectives and create actionable development strategies.
- Assisted in developing and applying quality procedures while addressing any quality analyst disputes under supervision.
- Supported adherence to established quality procedures to maintain compliance.
Processor and Quality Analyst- RS Distributions
AIG
Amarillo, TX
03.2010 - 03.2018
- Processed and executed quality review of hardship, unforeseen emergency, cash distributions, and Rollover/Transfer Out requests.
- Served as subject matter expert, addressing inquiries and enhancing operational efficiencies.
- Facilitated communication between financial advisors, liaisons, and clients to address employer and employee concerns.
Education
Radiography Program - Radiology
Amarillo College
Amarillo, TX05-2026
High school diploma or GED -
Associate in Applied Sciences - Focus on Early Childhood Education/EC-6
Amarillo College
Amarillo, TX12-2018
Certificate in Medical Office Administration - undefined
PASS, Ltd.
Fayetteville, NC10-2003
Skills
- Microsoft Teams, Excel, Powerpoint, PACS (Picture Archiving and Communication System), RIS (Radiology Information System), EMR Navigation, and CR/DR digital systems experience
- 45 WPM (10 years)
- Diagnostic X-ray, Fluoroscopy, C-arm support, Mobile/Portable imaging, and ER and Trauma imaging
- HIPAA compliance, basic life support (BLS/CPR), and universal safety protocols
- Strong verbal and non-verbal communication
- 75 hours CNA training
Certification
- CPR Certification
- 75 hours CNA training completed
- Life, Accident, and Health License December 2023 to December 2025
- BLS/CPR March 2022 to March 2024 BSA Health System, LLC
Timeline
Mammography Technologist Trainee
Harrington Breast Center
05.2026 - Current
Clinical Intern- Radiology
BSA Hospital
02.2025 - 05.2026
CNA/Caregiver
Professional Case Management Home Healthcare
04.2024 - Current
CNA - Certified Nursing Assistant
Five Points Nursing and Rehabilitation
02.2024 - 05.2024
Customer Advocate I
HCSC Blue Cross and Blue Shield
06.2023 - 02.2024
Leveraged Sales Representative
AT&T
10.2022 - 04.2023
Operations Trainer
AIG
08.2021 - 10.2022
Quality Analyst- Fixed Claims
AIG
05.2019 - 08.2021
Paraprofessional- Special Education Department
AISD- Tascosa High School
09.2018 - 05.2019
Quality Manager
AIG
03.2018 - 09.2018
Processor and Quality Analyst- RS Distributions
AIG
03.2010 - 03.2018
Associate in Applied Sciences - Focus on Early Childhood Education/EC-6
Amarillo College
Certificate in Medical Office Administration - undefined
PASS, Ltd.
Radiography Program - Radiology
Amarillo College
High school diploma or GED -
Military Service
US Army Rank: Specialist E4
June 1999 to June 2003
Disbursing Agent-73 D
- Balancing daily ledgers and logging/ handling financial transactions.
- Providing accounting review of deployed soldiers for the 82nd Airborne and attached battalions.
- Calendar planning and scheduling for 126th Finance Battalion/Headquarters.
- Combat Life Support Training.