Latoria patterson
Marksville,LA
Summary
Dynamic hospitality professional with a proven track record at Paragon Casino, excelling in guest service excellence and complaint resolution. Skilled in cash handling and operational coordination, I foster loyalty through exceptional experiences and effective team training, consistently enhancing service quality and guest satisfaction.
Guest Services professional with background in delivering exceptional customer experiences in hospitality environments. Skilled in problem-solving, conflict resolution, and maintaining customer satisfaction. Known for strong team collaboration, adaptability, and consistently achieving results. Proficient in handling guest inquiries, managing reservations, and ensuring smooth operations. Reliable, flexible, and focused on enhancing guest services and operational efficiency.
Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Highly communicative professional with more than [Number] years of expertise as Concierge for high-end hotel chains. Team player provides exceptional guest service. Background in industry positions at luxury resorts where client satisfaction is of utmost importance.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
10
10
years of professional experience
Work History
Hospitality Sr. Guest Service Rep
Paragon Casino
08.2022 - Current
- Assisted guests with inquiries, ensuring exceptional service and satisfaction.
- Managed check-in and check-out processes efficiently, enhancing guest experience.
- Resolved guest complaints promptly, fostering positive relationships and loyalty.
- Coordinated with departments to fulfill guest requests, improving operational flow.
- Trained new staff on customer service protocols and casino policies.
- Implemented feedback mechanisms to enhance service quality continuously.
- Developed training materials for onboarding programs, standardizing service excellence.
- Led team meetings to discuss performance metrics and improve service delivery.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
- Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting the hospitality sector.
- Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
- Assisted in emergency situations as required while adhering strictly to safety protocols.
- Provided personalized recommendations for local attractions, dining options, and transportation services based on guest preferences.
- Streamlined check-in and check-out processes for increased efficiency and guest convenience.
- Managed check-in and check-out processes, ensuring smooth experience for guests.
- Coordinated with housekeeping and maintenance to address room issues quickly, enhancing guest comfort.
- Streamlined reservation handling, significantly reducing wait times for guests.
- Improved team efficiency with thorough training on customer service protocols.
- Conducted regular inventory checks of front desk supplies to prevent shortages.
- Updated guest records with accuracy, ensuring personal preferences were noted for future visits.
- Handled emergency situations with composure, ensuring guest safety and minimal disruption.
- Maintained high level of professionalism and discretion when dealing with guests.
Assistant Manager
Murphy USA
12.2021 - 07.2022
- Assisted in daily operations, ensuring efficient workflow and adherence to company policies.
- Supported team members in executing customer service strategies, enhancing overall customer satisfaction.
- Maintained inventory accuracy through regular audits and timely restocking processes.
- Implemented promotional displays, contributing to an increase in product visibility and sales engagement.
- Trained new staff on operational procedures and safety protocols, fostering a collaborative work environment.
- Monitored cash handling practices, ensuring compliance with financial controls and reducing discrepancies.
- Resolved customer inquiries effectively, maintaining a positive store atmosphere and strengthening loyalty.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
Catering Assistant
Panaroma Foods
04.1999 - 12.2021
- Assisted in food preparation and presentation for diverse catering events.
- Maintained cleanliness and organization of kitchen and serving areas.
- Collaborated with team to ensure timely service delivery during high-volume events.
- Supported inventory management by tracking supplies and notifying management of shortages.
- Contributed to menu planning by providing feedback on customer preferences and dietary needs.
- Coordinated with vendors for timely procurement of catering supplies and equipment.
- Provided friendly, courteous service to create memorable moments for guests.
- Cleaned and organized kitchen stations to promote team efficiency.
- Collaborated with team members to execute seamless catering events for clients.
- Coordinated closely with other staff members during events for smooth service delivery.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Maintained strict adherence to food safety guidelines, preventing any potential health risks or violations.
Education
High School Diploma -
Marksville High School
Marksville, LA05-2000
Skills
- Guest service excellence
- Complaint resolution
- Check-in procedures
- Team training
- Cash handling accuracy
- Operational coordination
- Customer relationship management
- Performance metrics analysis
- Service quality improvement
- Front desk operations
- Reservation management
- Staff scheduling optimization
- Customer service
- Flexible schedule
- Payment processing
- Guest orientation
- Food and beverage area setup
- Reservation processing
- Reservation management system
- Hotel software expertise
- Check-in coordination
- Cash handling experience
- Room availability
- Loyalty promotion
- Clear communication
- Multitasking Abilities
- Guest experiences
Timeline
Hospitality Sr. Guest Service Rep
Paragon Casino
08.2022 - Current
Assistant Manager
Murphy USA
12.2021 - 07.2022
Catering Assistant
Panaroma Foods
04.1999 - 12.2021
High School Diploma -
Marksville High School