Latoria Pitts
Covington,USA
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Experienced with administrative support and office coordination. Utilizes organizational skills to manage schedules and maintain records efficiently. Track record of effective communication and problem-solving in dynamic office environments.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Bartender/Server/Trainer
Tipsy with Toya LLC
06.2016 - Current
- Customer service
- Multi tasking
- Bartending
- Typing
- Advertised, marketed and recommended menu options to guest to increase guest satisfaction.
- Communicated product knowledge to facilitate guest decision making.
- Created a welcoming environment for visiting guest providing a memorable dining experience.
- Demonstrated flexibility in regard to work assignments and work schedule.
- Managed bar area including cocktail design and menu, inventory, regulation compliance, and high quality customer relationships to increase restaurant value.
- Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to ensure high volume of daily and weekly sales.
Office Assistant/ Home health care nurse
A Mothers Loves home health
09.2018 - 12.2024
- Organize office and assist associates in ways that optimize procedures.
- Create and update records.
- Answer phone calls and schedule and plan meetings and appointments.
- Monitor level of supplies and handle shortages.
- Resolve office-related malfunctions and respond to requests or issues.
- Coordinate with other departments to ensure compliance with established policies.
- Maintain trusting relationships with suppliers, customers and colleagues.
- Perform receptionist duties when needed.
- Positioning the patient to the wheelchair.
- Assist clients who are unable to care for themselves or perform daily tasks such as cooking, cleaning, dressing, and bathing.
- Perform basic medical services such as checking vital signs.
- Provide long-term care or intermittent care.
- Some specialize in geriatric care or pediatric home health.
- Helping patients with personal hygiene, dressing, bathing, and other daily tasks.
- Making transportation arrangements as needed.
- Working with a nurse, personal care aide, CNA, nurse aide, nursing assistant, and other caregivers and in-home care professionals.
- Observing and reporting on patient's condition.
- Keeping up with in-service training.
Forklift Operator
Tempur + Sealy
01.2015 - 08.2018
- Unload materials and merchandise from incoming vehicles and stack them to assigned places.
- Locate and move stock of products to pallets or crates for storage or shipment.
- Identify damages and report shortages or quality deficiencies.
- Transport raw materials to production workstations.
- Inspect machinery to determine the need for repairs and guarantee safety by performing regular maintenance.
- Keep updated records of inventory and activity logs.
- Comply with company policies and legal guidelines.
- Help maintain a safe and orderly environment of the facilities.
Customer Service Representative
GEICO
10.2006 - 05.2015
- Managed customer calls efficiently in fast-paced call center environment.
- Delivered fast and friendly service to handle questions and service complaints.
- Anticipated needs and resolved problems to keep customers happy.
- Enhanced customer satisfaction with fast, knowledgeable service.
- Answered inbound calls to handle various concerns, set appointments and close sales.
- Documented, researched and resolved customer service issues.
- Assisted customers in navigating company website or application during support interactions.
- Utilized various software programs such as CRM systems, order management tools, and communication platforms effectively.
Communications Officer
Milledgeville Police Department
11.2003 - 09.2006
- Initiated emergency service notifications for crisis situations requiring immediate attention from specialized units or organizations.
- Provided pre-arrival instructions for medical emergencies until first responders arrived on scene.
- Answered emergency and non-emergency calls from public, gathering vital information to relay to responding units.
- Assisted in organizing special events or operations requiring coordination between multiple agencies or jurisdictions.
- Monitored radio channels for updates from officers in field, providing assistance as needed.
- Conducted outbound calls to follow up on previous purchases or provide additional support if necessary.
- Provides support to administrative staff including composing various reports, letters, and other correspondence; attending meetings, taking minutes.
- Met personal, team and company goals in customer service environment.
- Trained new dispatchers on policies, procedures, equipment use, and department-specific requirements.
- Dispatched appropriate response teams based on reported incidents and department protocols.
- Conducted regular equipment checks to ensure proper functioning of communication devices and computers.
- Kept detailed logs for future reference or legal purposes, ensuring accuracy in documenting case-related information.
- Maintained accurate records of all dispatched calls, including location, nature of incident, and responding units.
- Coordinated with multiple law enforcement agencies, fire departments, and medical services to ensure effective response.
Education
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ08-2027
Associate in Science (A.S.) - Criminal Justice
University of Phoenix
Phoenix, Arizona02.2025
Skills
- Commercial Driving
- Microsoft experience
- Forklift
- Communication skills
- Mixology
- Dispatching and Recruiting
- Customer service
- Data entry
- Critical thinking
- Active listening
- Call center experience
- Computer proficiency
- Scheduling management
- Deadline management
- Remote work experience
Certification
- Commercial Drivers License
- Certified Forklift Operator
- Communications Officer for Police Department
- Bartender License
- Food Handler Certification
- Customer Service
Middle Initial
L
Timeline
Office Assistant/ Home health care nurse
A Mothers Loves home health
09.2018 - 12.2024
Bartender/Server/Trainer
Tipsy with Toya LLC
06.2016 - Current
Forklift Operator
Tempur + Sealy
01.2015 - 08.2018
Customer Service Representative
GEICO
10.2006 - 05.2015
Communications Officer
Milledgeville Police Department
11.2003 - 09.2006
Associate in Science (A.S.) - Criminal Justice
University of Phoenix
Bachelor of Science - Business Management
University of Phoenix