Summary
Overview
Work History
Education
Skills
Timeline
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Latoria Relford

Detroit,MI

Summary

Detail-oriented team player with strong organizational skill Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Human Resources Assistant

Staffing Synergies
12.2021 - 01.2024
  • Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Answered and redirected incoming phone calls for office.
  • Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
  • Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
  • Organized new employee orientation schedules for new hires.
  • Supported HR Manager in strategic planning sessions focused on organizational development and growth.

Data Entry Clerk

JP Morgan Chase
02.2018 - 11.2021
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Sorted documents and maintained organized filing process.
  • Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
  • Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
  • Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Prevented costly mistakes by proactively identifying discrepancies in numerical entries and rectifying them promptly.
  • Secured and protected data from unauthorized access by complying with security protocols.
  • Developed data entry policies and procedures in compliance with company standards.
  • Collaborated with IT department to troubleshoot software issues, leading to a more stable data entry environment.

Customer Service Representative

DTE Energy
02.2016 - 02.2018
  • Answered constant flow of customer calls with minimal wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
  • Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded proactively and positively to rapid change.
  • Trained new personnel regarding company operations, policies and services.
  • Sought ways to improve processes and services provided.

Education

High School Diploma -

Northwestern High School
Detroit, MI
06.2014

Skills

  • Administrative Skills
  • Payroll Processing
  • Microsoft Office and Docusign
  • Scheduling
  • Team Player
  • Computer Literacy
  • HR policies
  • Problem-Solving
  • Critical Thinking
  • Word Processing
  • Data Entry
  • Microsoft Office

Timeline

Human Resources Assistant

Staffing Synergies
12.2021 - 01.2024

Data Entry Clerk

JP Morgan Chase
02.2018 - 11.2021

Customer Service Representative

DTE Energy
02.2016 - 02.2018

High School Diploma -

Northwestern High School

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Latoria Relford