Latoria Walters
Columbia,SC
Summary
- To obtain a position which allows the use of knowledge, expertise, skills and personality while broadening my experience.
Experienced with therapeutic support and patient care in mental health settings. Utilizes crisis intervention techniques to effectively manage patient needs. Knowledge of therapeutic communication ensures supportive and empathetic approach to mental health care.
Mental health professional with extensive background in therapeutic care and patient support. Known for effective collaboration and adaptability in dynamic healthcare settings. Focused on delivering compassionate care and fostering positive, team-oriented environment.
Mental health professional with solid track record in patient care and therapeutic support. Skilled in crisis intervention, patient assessment, and developing personalized care plans. Strong focus on team collaboration and adaptable to changing needs. Dependable with deep understanding of mental health conditions and effective communication techniques.
Overview
28
28
years of professional experience
1
1
Certification
Work History
MHT - Mental Health Technician
Three Rivers Behavioral Hospital
West Columbia, SC
07.2025 - Current
- Provided direct patient care, supporting daily living activities and therapeutic interventions.
- Monitored patients' mental health status, documenting changes and reporting to the healthcare team.
- Assisted in implementing treatment plans, ensuring adherence to established protocols and goals.
- Collaborated with multidisciplinary teams to enhance patient outcomes through effective communication.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
Direct Support Professional
Babcock Center, Inc.
West Columbia, SC, US
05.2018 - 05.2025
- Provided direct care and support to individuals with disabilities, ensuring their safety, well-being, and quality of life
- Assisted clients with daily living activities such as bathing, dressing, grooming, and meal preparation
- Supported individuals in developing independent living skills such as budgeting, grocery shopping, and household chores
- Promoted socialization by organizing recreational activities and outings for clients to engage in the community
- Maintained accurate records of client progress, behaviors, incidents, and medical information
- Responded promptly to emergencies or crisis situations following established protocols
- Advocated for the rights and interests of individuals served by addressing any concerns or issues that arose
- Developed positive relationships with clients through active listening, empathy, and effective communication
- Ensured a safe environment by identifying potential hazards and implementing appropriate preventive measures
- Assisted in coordinating medical appointments, transportation, and accompanying clients during visits
- Provided emotional support to individuals facing challenges or difficult situations
- Demonstrated cultural sensitivity when working with diverse populations including different ethnicities, ages, and backgrounds
- Participated in ongoing training programs to enhance knowledge/skills related to disability services
- Documented all interactions/observations accurately and maintained confidentiality of client information
- Provided transportation and accompanied clients to appointments, errands, and social outings
- Supported individuals with physical disabilities in mobility assistance including transferring, ambulation, and use of assistive devices
- Collaborated with healthcare professionals to ensure proper medical care/treatment for clients
- Implemented strategies to promote independence in daily living skills such as personal hygiene, meal planning/preparation, and household management
Clinical Internship (EKG) Technician
Palmetto Richland/Baptist
Columbia, SC, US
09.2017 - 10.2017
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Administrative Assistant
Midlands Technical College
West Columbia, SC, US
01.2016 - 10.2016
- Assist with the Respiratory, Dental and Science departments. Filing papers and student records.
- Delivering mail and answering phones. Any help instructors need.
- Prepared and edited correspondence, reports, presentations, and other documents as needed
- Maintained office supplies inventory by anticipating needs and placing orders in a timely manner
- Screened phone calls and emails for executives, providing accurate information or redirecting inquiries to appropriate staff members
- Created efficient filing systems both electronically and physically to ensure easy retrieval of important documents
- Coordinated administrative tasks to streamline office operations and enhance workflow efficiency.
- Managed scheduling and appointments for faculty to optimize time management and resource allocation.
- Maintained accurate records and files, ensuring compliance with institutional policies and procedures.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Full-time caregiver
Quality Care Service
Columbia, SC, US
02.2013 - 08.2015
- Provided compassionate care and support to elderly clients, ensuring their safety, comfort, and well-being
- Assisted with daily activities such as bathing, dressing, grooming, and medication management
- Monitored vital signs and promptly reported any changes or concerns to healthcare professionals
- Maintained a clean and organized living environment for clients by performing light housekeeping duties
- Prepared nutritious meals according to dietary restrictions and assisted with feeding when necessary
- Provided companionship and emotional support to alleviate feelings of loneliness or isolation
- Collaborated with healthcare professionals, family members, and other caregivers to ensure continuity of care
- Implemented fall prevention strategies by removing hazards from the environment
- Documented daily observations including changes in behavior or health conditions
- Supported individuals with mobility challenges through proper transfer techniques using assistive devices when required
Afterschool teacher
Flying High Academy
West Columbia, SC, US
01.2010 - 01.2012
- Developed and implemented engaging lesson plans for afterschool programs, catering to the needs and interests of students
- Facilitated educational activities and projects that promoted creativity, critical thinking, and problem-solving skills
- Provided individualized support to students with homework assignments, ensuring comprehension of concepts
- Maintained a safe and inclusive learning environment by enforcing behavioral guidelines and resolving conflicts
- Organized and supervised recreational activities such as sports games, arts and crafts sessions, and field trips
CNA/Caregiver
Quality Care Nursing Inc
Columbia, SC, US
04.2006 - 05.2010
- Provided compassionate and personalized care to patients in their homes, ensuring their comfort and well-being
- Assisted with activities of daily living (ADLs) such as bathing, grooming, dressing, and toileting
- Monitored vital signs including blood pressure, pulse rate, temperature, and oxygen saturation levels
- Collaborated with healthcare professionals to develop and implement individualized care plans for patients
- Assisted with mobility tasks such as transferring from bed to wheelchair or vice versa safely
- Performed light housekeeping duties including cleaning, laundry, meal preparation, and grocery shopping for clients
- Maintained a clean and organized environment in the client's home to promote health and safety standards
- Demonstrated empathy towards clients' emotional needs while maintaining professional boundaries
After School Teacher
La Petite Academy
Columbia, SC, US
03.2005 - 06.2009
- Developed and implemented engaging lesson plans for afterschool programs, catering to the needs and interests of students
- Facilitated educational activities and projects that promoted creativity, critical thinking, and problem-solving skills
- Provided individualized support to students with homework assignments, ensuring comprehension of concepts
- Assessed student performance regularly through quizzes, tests, projects or presentations
- Created a positive learning atmosphere by fostering open communication between students
- Adapted curriculum materials based on individual student needs
Certified Nursing Assistant (CNA)
Life Care Nursing Facility
Columbia, SC, US
05.2001 - 09.2003
- Provided direct patient care, including bathing, dressing, feeding, and assisting with mobility
- Monitored vital signs and reported any changes or abnormalities to the nursing staff
- Maintained a clean and safe environment for patients by regularly sanitizing equipment and ensuring proper disposal of waste
- Collaborated with interdisciplinary healthcare team members to develop and implement individualized care plans for patients
- Assisted in transferring patients between beds, wheelchairs, stretchers, or other modes of transportation using proper lifting techniques
- Demonstrated excellent communication skills when interacting with patients' families regarding their loved ones' condition or needs
Customer Service Representative
Verizon Wireless
Columbia, SC, US
01.1998 - 01.2002
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
- Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
- Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
- Maintained detailed records of all customer interactions in CRM system for future reference and analysis
- Developed strong problem-solving skills through analyzing complex situations quickly while maintaining composure under pressure
Education
diploma - High school diploma or GED
Irmo High School
Irmo, SC01.1996
EKG Technician Certificate -
Midlands Technical College
West Columbia, SC12.2011
No Degree - Nursing
Midlands Technical College
West Columbia, SC08-2028
Skills
- Meal assistance
- Care plans
- Working with geriatric patients
- Caregiving
- Experience with individuals with cognitive disabilities
- Daycare
- Clinical documentation
- Emotional support for ADL
- Assisted living
- Sales
- Cleaning
- Caring for individuals with stroke
- Home care
- Hospice care
- Senior care
- Home & community care
- Hoyer lift
- Meal preparation
- Independent living facility experience
- Blood glucose testing
- Nursing home experience
- Working with people with disabilities
- Assisting with ADLs
- Working with people with developmental disabilities
- Health monitoring assistance
- Mobility assistance
- Medical transportation experience
- Dementia care
- CPR
- Geriatrics
- School experience
- Skin care
- Toileting assistance
- Grocery shopping assistance
- Experience with individuals with mental health conditions
- Interpersonal communication
- Oral hygiene
- Wound care
- Dressing assistance
- End-of-life care
- Providing care for clients
- Patient personal care assistance
- Laundry
- Autism spectrum disorders support
- Cooking
- Patient care
- Safe patient lifting practices
- Medication administration
- Errand assistance
- Long-term care facility experience
- House cleaning assistance
- Personal grooming assistance
- Alzheimer's care
- Bathing assistance
- Nail care
- Home health
- First aid
- PCA
- Vital signs
- In-home healthcare experience
- Manual handling
- De-escalation techniques
- Behavior observation
- Stress reduction techniques
- Behavior management
- Patient safety management
- Empathy development
- Self-care promotion
Additional Information
Highly skilled in first aid/CPR., Excellent patient relations and recording vital signs., Advanced patient care skills (bathing, feeding, assisting with walking, bed making)., Expertise in electronic health records, Snellen (vision) and auditory (hearing) testing and sterilization of instruments used for patients., Superb customer service and office procedures (filing, typing, patient interactions and answering phones)., Proficient in Windows programs: Excel, Word, PowerPoint and Outlook applications. Typing speed of 55wpm.
Certification
- Driver's License, 2017-10-01, 2019-10-01
- BLS for Healthcare Providers (CPR and AED), 2017-10-01
- First Aid Certification
- CPR Certification
- BLS Certification
Personal Information
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Timeline
MHT - Mental Health Technician
Three Rivers Behavioral Hospital
07.2025 - Current
Direct Support Professional
Babcock Center, Inc.
05.2018 - 05.2025
Clinical Internship (EKG) Technician
Palmetto Richland/Baptist
09.2017 - 10.2017
Administrative Assistant
Midlands Technical College
01.2016 - 10.2016
Full-time caregiver
Quality Care Service
02.2013 - 08.2015
Afterschool teacher
Flying High Academy
01.2010 - 01.2012
CNA/Caregiver
Quality Care Nursing Inc
04.2006 - 05.2010
After School Teacher
La Petite Academy
03.2005 - 06.2009
Certified Nursing Assistant (CNA)
Life Care Nursing Facility
05.2001 - 09.2003
Customer Service Representative
Verizon Wireless
01.1998 - 01.2002
diploma - High school diploma or GED
Irmo High School
EKG Technician Certificate -
Midlands Technical College
No Degree - Nursing
Midlands Technical College