Latoria Waters
jacksonville,FL
Summary
Diligent Customer service REP with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Account Manager Customer Service
04.2022 - 03.2024
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained staff on operating procedures and company services.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Senior Customer Service Representative
AT&T Customer Service
02.2021 - 02.2024
- Escalated issues to proper supervisors when standard processes were not effective.
- Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
- Engaged clients in person and over phone to answer questions and address complaints.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Developed comprehensive knowledge of company products and services in order to provide accurate information to customers.
Education
High School Diploma -
Citizens High School
Jacksonville, FL07.2016
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Customer Service Representative
Account Manager Customer Service
04.2022 - 03.2024
Senior Customer Service Representative
AT&T Customer Service
02.2021 - 02.2024
High School Diploma -
Citizens High School
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