Latoria Woodard
Phoenix,AZ
Summary
Personable and highly organized, bringing solid foundation in accounting principles and administrative tasks. Equipped with strong understanding of financial record-keeping and proficiency in data entry and software applications. Dedicated to ensuring accuracy and efficiency in financial operations, aiming to contribute to overall success of team.
Overview
22
22
years of professional experience
Work History
Retail Planogram Analyst
UNFI
10.2023 - Current
- Utilize space planning techniques, processes, and workflow to drive higher levels of efficiency and simplify procedures
- Ensure utilization of Blue Yonder and associated databases to the highest level of functionality appropriate for the business
- Ability to draw conclusions and make assortment and/or planogram recommendations
- Capable of creating planograms from scratch for grocery natural sections
- Query and cross-reference data to provide enhanced insights & analytics in support of intelligent planogram design relative to item selection, shelf placement, and local market or customer segment needs
- Develop standard space planning reporting to share key information and insights with the business
- As a category expert, exercise independent judgement with regards to product flow, brand representation and pack out to increase sales and minimize restocking costs for our retailers
- Assisted marketing teams with developing campaigns tailored specifically for each unique category audience.
- Optimized product assortment based on consumer preferences, leading to increased customer satisfaction rates.
- Monitored industry trends, staying up-to-date on emerging technologies and consumer preferences that could impact category performance.
Planogram Lead Analyst
SAS Retail Services
01.2020 - 10.2023
- Provided strategic insight to category teams to accomplish desired business objectives
- Supported other departments and senior leadership to ensure timeliness and efficiency of planogram projects and issues
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Planogram Analyst
SAS Retail Services
04.2020 - 12.2020
- Create, maintain, and execute planograms and product assortment
- Collaborate with category teams to identify goals for merchandise reset to ensure best practices are followed according to business standards
- Supports other departments and senior leadership to ensure timeliness and efficiency of planogram projects and issues
- Run internal reports to determine product viability
Call Center Representative
Giant Food Corporate Office
09.2017 - 04.2020
- Provide superior service in high call volume environment
- Collaborate with store management regarding complaints regarding products
- Troubleshoot website technical issues for customers attempting to register loyalty cards
Customer Relations Associate
UMUC
04.2014 - 09.2017
- Answered calls, emails, and assisted walk-in students regarding student account inquiries
- Managed financial holds, third party payments, and payment plans
- Acted as supervisor for cashiering and budgeting
- Acquired permanent position from Randstad
Call Center Representative
Randstad
05.2011 - 04.2014
- Answered calls regarding concerns with Financial Aid, Student Accounts, and Enrollment
- Responded to numerous student inquiries via email and handled case assignments
- Accurately documented, researched, and resolved customer service issues
Legal Assistant
Office of Administrative Hearings
03.2008 - 05.2011
- Scheduled appointments, appearances, and briefings
- Called cases to presiding judges and organized files for court proceedings
- Assisted clients with information regarding appeals process
- Maintained reception area and greeted visitors and claimants
Contact Representative
Department of Consumer and Regulatory Affairs
09.2002 - 03.2008
- Assisted customers in the business licensing center for new and renewal applications
- Processed new and renewal applications for business licenses
- Answered calls addressing application status and providing requirements to apply for licenses
Education
Bachelor of Science - Accounting
University of Maryland University College
Skills
- Microsoft Office
- Blue Yonder
- JDA
- Merchandising Gateway
- Peoplesoft
- Pricing strategy
- Category Analysis
- Recordkeeping
- Administrative support
- Month-end reports
- Payment processing
- Records management
- Invoicing and collections
Timeline
Retail Planogram Analyst
UNFI
10.2023 - Current
Planogram Analyst
SAS Retail Services
04.2020 - 12.2020
Planogram Lead Analyst
SAS Retail Services
01.2020 - 10.2023
Call Center Representative
Giant Food Corporate Office
09.2017 - 04.2020
Customer Relations Associate
UMUC
04.2014 - 09.2017
Call Center Representative
Randstad
05.2011 - 04.2014
Legal Assistant
Office of Administrative Hearings
03.2008 - 05.2011
Contact Representative
Department of Consumer and Regulatory Affairs
09.2002 - 03.2008
Bachelor of Science - Accounting
University of Maryland University College
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