LATORIA BETHEA
Dillon,SC
Summary
Versatile and dynamic, with a proven track record at Clarios and Dollar General Store, I excel in machinery operation and sales leadership. Skilled in troubleshooting and effective communication, I've enhanced operational efficiency and sales targets through meticulous attention to detail and teamwork. Achieved significant reductions in equipment downtime and fostered a culture of safety and productivity.
Operations professional with track record of maintaining high standards and delivering results in production environments. Proven ability to ensure smooth operations and uphold stringent safety protocols. Known for strong collaboration skills and adaptability to changing demands, with focus on precision and problem-solving.
Diligent DTI with robust background in operating machinery and ensuring seamless production processes. Leveraged expertise to maintain high safety standards and minimize downtime. Demonstrated proficiency in troubleshooting equipment issues and optimizing workflow efficiency.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Diligent LEAD KEYHOLDER with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
9
9
years of professional experience
Work History
DTI OPEATOR
CLARIOS
FLORENCE SC
09.2023 - Current
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
- Reduced equipment downtime by troubleshooting issues and performing timely repairs.
- Accurately documented all operational data, ensuring up-to-date records for review and analysis.
- Enhanced operational efficiency by monitoring and adjusting production equipment for optimal performance.
Sales Lead Keyholder
Dollar General Store
Dillon, SC
03.2016 - 07.2023
- Opened inventory boxes and restocked shelves.
- Opened and closed store [Number] days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
- Completed store opening and closing procedures.
- Consistently exceeded individual sales goals while contributing to the overall success of the team.
- Trained new hires on company policies, procedures, and best practices in order to ensure a smooth onboarding process.
- Utilized expert product knowledge to assist customers in making informed purchasing decisions.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Addressed and resolved customer concerns promptly, fostering trust, satisfaction and loyalty among clients.
- Enhanced team productivity by providing ongoing coaching, mentoring, and motivation to staff members.
- Trained and mentored new employees.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed customer loyalty through exceptional service, resulting in increased repeat business.
- Identified potential upsell opportunities by monitoring customer needs closely as they browsed available products.
- Collaborated with store management to strategize on sales initiatives and drive overall revenue growth.
- Achieved sales targets consistently through product knowledge and persuasive communication skills.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Implemented loss prevention measures that significantly reduced instances of theft within the store location.
- Cultivated a positive and supportive work environment, fostering strong teamwork and high morale among staff members.
- Submitted reports to senior management to aid in business decision-making and planning.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
Education
High School Diploma -
DILLON HIGH SCHOOL
Dillon, SC05-1998
Skills
- Attention to detail
- Problem-solving
- Teamwork and collaboration
- Troubleshooting
- Efficient multitasking
- Effective communication
- Safety compliance
- Production work
- Production procedures
- Plant safety
- Manufacturing procedures
Timeline
DTI OPEATOR
CLARIOS
09.2023 - Current
Sales Lead Keyholder
Dollar General Store
03.2016 - 07.2023
High School Diploma -
DILLON HIGH SCHOOL