Latoris Askew
Meriden,CT
Summary
Experienced Office Manager and administration professional with 18 years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various departments within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.
Overview
17
17
years of professional experience
Work History
Office Manager
Unison Health Services, Inc
Cheshire, CT
03.2015 - Current
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality and conformance.
- Recruited and trained new employees to meet job requirements.
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Supervised staff members, organized schedules and delegated tasks.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Provided administrative support to department leads and clinical team including preparing reports and presentations.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved client inquiries in a timely manner while maintaining positive relationships with clients.
- Processed clinical documentation accurately ensuring all employees were paid on time.
- Managed front end staff operations ensuring visitors were greeting, answering questions or directing clients/staff to appropriate personnel.
- Tracked invoices/orders and payments to ensure accuracy of accounts receivable and payable information.
- Organized company events including holiday parties, team building activities .
- Ensured compliance with applicable laws regarding employment practices.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Prepared agendas for board meetings along with taking minutes during sessions.
- Provided training to new hires on office policies and procedures.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Administered payroll and maintained proper documentation of employee personnel.
- Reviewed files and records to obtain information and respond to requests.
- Managed, scheduled and coordinated office functions and activities for employees.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Assigned work and monitored performance of project personnel.
- Produced thorough, accurate and timely reports of project activities.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Developed and implemented onboarding plans for new employees, including orientation programs and training schedules.
- Created and maintained onboarding materials such as handbooks, policies, and procedures.
- Scheduled and conducted onboarding meetings with new hires to ensure a smooth transition into their role.
- Identified opportunities for improvement in the onboarding process.
- Tracked completion of required paperwork for each hire during the onboarding process.
- Managed multiple projects with competing deadlines simultaneously.
Medical Biller and Coder
Unison Health Services
Cheshire, CT
09.2008 - 09.2014
- Ensured timely filing of all claims within established guidelines.
- Analyzed patient accounts for errors, inaccuracies or discrepancies in billing documentation.
- Filed and submitted insurance claims.
- Verified accuracy of patient information and insurance data in billing system.
- Adhered strictly to HIPAA guidelines when handling confidential patient information.
- Provided customer service support to patients regarding billing inquiries.
- Assessed medical codes on patient records for accuracy.
- Maintained current CPT, HCPCS codes library as well as ICD-9, 10 CM diagnostic codes.
- Processed corrections and adjustments as needed to ensure accurate payment from third party payers.
- Monitored aging accounts receivable report weekly to identify unpaid balances due.
- Tracked details such as authorizations, pre-certifications or referrals required prior to service delivery.
- Developed an understanding of how various insurance plans process claims for reimbursement purposes.
- Resolved denied claims by researching payer requirements and preparing appeals.
- Documented and filed patient data and medical records.
- Reconciled clinical notes, patient forms and health information for compliance with HIPAA rules.
- Assisted with the development of departmental policies related to charge capture processes and coding practices.
- Identified trends in denials and worked collaboratively with clinic staff to reduce denials.
- Reviewed medical records and identified diagnosis codes, procedures, services and supplies for coding.
- Performed daily audits on all bills submitted for accuracy and completeness.
- Maintained up-to-date knowledge of coding regulations and changes in reimbursement policies.
- Reconciled accounts receivable to ensure accuracy of payments received.
- Reviewed medical records to meet insurance company requirements.
- Performed routine quality assurance audits to promote data integrity.
- Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.
Medical Records Specialist
Unison Health Services
Cheshire, CT
08.2009 - 05.2011
- Adhered to HIPAA guidelines when handling protected health information.
- Answered inquiries regarding the status of patient records or their availability.
- Performed data entry into electronic health record systems.
- Ensured that all required forms were completed accurately and completely prior to storage or release.
- Set up patient charts and documented information in various company software.
- Pulled patient records and transferred information to appropriate parties.
- Collaborated with multiple departments to coordinate release of information requests from patients, legal representatives, insurance companies.
- Entered patient insurance, demographic and health information into software and confirmed records.
- Resolved any issues relating to incomplete documentation or coding errors.
- Provided training on the use of electronic health record systems to staff members.
- Streamlined day-to-day office processes to meet long-term goals.
- Provided respectful assistance to patients, staff members and insurance company representatives.
- Assisted in the development of new policies and procedures for medical record keeping.
- Traveled to different clinical sites to review procedures.
Scheduler
Liberty Homecare
Raleigh, NC
08.2008 - 09.2009
- Developed and maintained scheduling procedures to ensure all client were seen weekly
- Maintained accurate records of all tasks completed by the team.
- Assigned tasks to appropriate personnel based on their skill level and availability.
Medical Filing Clerk
Unison Health Services
Middletown, CT
09.2006 - 07.2008
- Scanned, sorted and entered paper files into digital database.
- Organized and maintained patient charts with proper classification and filing systems.
- Created new folders within EHR systems for newly admitted patients.
- Organized, scanned, and filed patient documents into electronic health records system.
- Retrieved old charts as needed for reference or comparison purposes.
- Ensured compliance with state laws related to document retention policies.
- Processed incoming requests for medical records from other healthcare providers or legal entities.
- Sorted, labeled, and distributed incoming correspondence according to established protocols.
- Monitored storage areas for security purposes and ensured they were kept locked at all times.
- Maintained accurate records of all medical files in accordance with HIPAA regulations.
- Responded to requests from outside agencies for specific patient information in a timely manner.
- Verified organization and accuracy of patient charts and maintained filing and storage.
- Performed quality assurance checks on patient files to ensure accuracy and completeness.
- Updated patient demographics in EHR systems after verifying accuracy of submitted forms.
- Verified insurance coverage to ensure proper filing of claims.
- Followed up with physicians' offices regarding incomplete documentation in patient files.
- Assisted with the preparation of reports by compiling data from multiple sources.
- Provided support to other members of the medical staff as needed.
- Answered phone calls and emails promptly, providing requested information when possible.
- Implemented procedures for secure disposal of outdated or superseded documents.
Education
Associate of Science Business Management - Business Management
Albertus Magnus
New Haven, CT05.2015
Medical Assistance Program -
New England Technical Institute
05.2005
Skills
- Over 18 years in healthcare management
- Knowledgeable in: Microsoft Word Products, Excel, ICD10 coding, QuickBooks, Haven, IQES, Office Wizard, PowerPoint, CPT Coding, Type 60 wpm, Powerpoint, Scheduling, Medical Billing, Accounts Payable, Medical Records, QuickBooks, Payroll, Insurance Verification, Bookkeeping, Transcription, Microsoft Outlook, Accounts Receivable, CPT Coding, Human Resources, Medical Terminology, Epic, DSS MAP, CMS, NaviHealth, Kantime and AllScripts, TEMS, Microsoft Office Outlook, Policy Development
Awards
- Summa Cum Laude-2015
- Director's Award-2005
Timeline
Office Manager
Unison Health Services, Inc
03.2015 - Current
Medical Records Specialist
Unison Health Services
08.2009 - 05.2011
Medical Biller and Coder
Unison Health Services
09.2008 - 09.2014
Scheduler
Liberty Homecare
08.2008 - 09.2009
Medical Filing Clerk
Unison Health Services
09.2006 - 07.2008
Associate of Science Business Management - Business Management
Albertus Magnus
Medical Assistance Program -
New England Technical Institute
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