Latorya Newson
Memphis,TN
Summary
Hardworking and dependable professional offering several years of clerical experience. Demonstrated prioritization, multitasking and planning abilities. Enthusiastic about using knowledge and skills to support operations.
Organized Clerk with background in managing clerical tasks ranging from record keeping to office management. Known for precision in handling correspondence, coordinating documents and organizing office systems. Strengths include problem-solving skills, strong multitasking abilities, and proficient communication. Significant contribution made in streamlining processes and enhancing efficiency of work-flow in previous roles.
Overview
10
10
years of professional experience
Work History
DC CLECK
Milwaukee Tool
Olive Branch, Mississippi
2019.06 - 2024.09
- Organized and maintained filing systems for confidential documents.
- Assisted customers with inquiries and complaints in a professional manner.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Checking drivers in and out of Warehouse.
- Checking truck loads
Executive Housekeeping Manager
Best Western Hotel
Marianna, Arkansas
2014.09 - 2019.11
- Developed and implemented hotel standard operating procedures for the housekeeping department.
- Analyzed guest feedback to identify areas of improvement in housekeeping services.
- Trained and supervised a team of 25+ housekeepers in proper cleaning techniques and safety regulations.
- Inspected rooms on a regular basis to verify that they meet quality standards.
- Ordered supplies, equipment, and chemicals necessary for daily operations.
Customer Service Representative
Amazon
Memphis , TN
2015.04 - 2018.01
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Education
High School Diploma -
Central High School
Memphis, TN1998-05
Some College (No Degree) - Education
Southwest Community College
Memphis, TNSkills
- Database entry
- Spreadsheet development
- Research
- File Maintenance
- Administrative tasks
- Scanning and copying
- Customer Satisfaction
- Computer work
- Microsoft / Excel
Timeline
DC CLECK
Milwaukee Tool
2019.06 - 2024.09
Customer Service Representative
Amazon
2015.04 - 2018.01
Executive Housekeeping Manager
Best Western Hotel
2014.09 - 2019.11
High School Diploma -
Central High School
Some College (No Degree) - Education
Southwest Community College