Latorya Porter
Memphis,TN
Summary
Highly experienced and results-driven Security Chief Operations Officer with a proven track record of leading and managing security operations to ensure the safety and security of personnel, assets, and facilities. Seeking to utilize my expertise and leadership skills to enhance security measures and mitigate risks for a reputable organization.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Chief Operating Officer
Stellar Security Services LLC
Bartlett, TN
01.2019 - Current
- Provide strategic leadership in developing security policies, procedures, and protocols to protect the organization against security threats.
- Oversee and manage security operations, including access control, surveillance, threat assessment, and emergency response planning.
- Collaborate with cross-functional teams to ensure alignment of security strategies with business objectives.
- Conduct risk assessments and security audits to identify vulnerabilities and implement corrective measures.
- Lead investigations into security incidents and breaches, and develop mitigation strategies to prevent future occurrences.
- Manage security training programs for staff to enhance awareness and response to security threats.
ACCOUNT MANAGER
Staples
Livonia, MI
01.2019 - 05.2020
- Manage, retain, and maintain a book of customer accounts
- Maintain revenue through proactive outbound phone calls to assigned accounts
- Ensure retention by building and maintaining relationships with key decision makers
- Maintain each customer's current spend and actively prevent customer and account attrition
- Over the phone engagement with customers to uncover and win new opportunities and discuss promotions and/or campaigns
- Leverage key partners to maintain overall sales in all categories
- Meet activity goals and metrics per day (including outbound dials, sell time, and unique live contacts)
- Manage pipeline to identify opportunities and convert those opportunities to bring in sales.
OPERATIONS MANAGER/COUNTER SALES LEADER
AVIS BUDGET GROUP
Memphis, TN
04.2008 - 11.2018
- Manage and monitor productivity of all operational activities and personnel for Avis and Payless
- Hired and ensure staff is properly trained, motivated and coached relative to each product offered, sales and operation processes evaluate the performance
- Implement HR policies in the area of discipline, discharge, motivation and performance in a consistent and fair manner
- Establish, communicate, monitor and update objectives for staff consistent with company goals and objectives
- Plan and implement staffing schedules based on business demands and transaction levels
- Ensure customer complaints/concerns are handled and resolved in a timely effective manner
- Perform payroll functions, such as maintaining timekeeping information and processing.
STORE MANAGER/ AREA MANAGER
DOTS
Dearborn, MI
01.2002 - 10.2007
- Managed the business through seeking ways to maximize sales and achieve goals
- Ensured the store team executes Dots' customer service expectations
- Actively recruited, interviewed, and selected qualified management candidates and fills positions in a timely manner
- Overseen and managed the development of associates to their fullest potential, preparing them for the next level of responsibility
- Ensured Company standards are consistently met for all areas of visual presentation including signing, fixtures, and merchandising
- Ensured operational controls are executed throughout the stores
- Controlled shrink through teaching and ensuring outstanding customer service and awareness, and executing Loss Prevention Programs.
Education
ASSOCIATE DEGREE - BUSINESS MANAGEMENT
Ashworth Career School
GeorgiaHIGH SCHOOL DIPLOMA -
Central High School
Skills
- 20 Leadership: Ability to provide strategic direction and guidance to security teams, inspire confidence, and lead by example
- Risk Assessment: Proficiency in assessing security risks, identifying vulnerabilities, and developing mitigation strategies to protect against potential threats
- Security Operations Management: Experience in managing security operations, including access control, surveillance, threat assessment, and emergency response planning
- Security Policy Development: Skill in developing, implementing, and enforcing security policies and procedures that align with organizational goals and industry standards
- Crisis Management: Ability to respond calmly and effectively in high-pressure situations, make critical decisions, and coordinate crisis response efforts
- Team Management: Skill in hiring, training, and supervising security personnel, fostering a positive work environment, and promoting teamwork
- Communication: Strong verbal and written communication skills to convey security information clearly and effectively to stakeholders at all levels
- Analytical Skills: Proficiency in analyzing security data, identifying patterns, and trends to anticipate security threats and take proactive measures
- Compliance Knowledge: Understanding of legal and regulatory requirements related to security, ensuring organizational compliance with relevant laws and standards
- Technology Proficiency: Familiarity with security technologies, tools, and systems used for access control, surveillance, intrusion detection, and incident response
- Budget Management: Ability to manage security budgets effectively, allocate resources efficiently, and optimize security operations within financial constraints
- Relationship Building: Skill in building and maintaining effective relationships with internal stakeholders, law enforcement agencies, and security partners
- Problem-Solving: Capability to approach security challenges creatively, identify solutions, and adapt strategies to changing security threats
- Business Acumen: Understanding of the business impact of security decisions, ability to align security strategies with organizational objectives, and prioritize security initiatives accordingly
- Training and Development: Experience in developing and delivering security training programs to educate staff on security best practices, emergency procedures, and incident response protocols
- Notary Public
References
UPON REQUEST
Certification
- Licensed Armed Security Professional
- Listen own resolve
- Deescalation certified
- Certified Protection Professional
Timeline
Chief Operating Officer
Stellar Security Services LLC
01.2019 - Current
ACCOUNT MANAGER
Staples
01.2019 - 05.2020
OPERATIONS MANAGER/COUNTER SALES LEADER
AVIS BUDGET GROUP
04.2008 - 11.2018
STORE MANAGER/ AREA MANAGER
DOTS
01.2002 - 10.2007
ASSOCIATE DEGREE - BUSINESS MANAGEMENT
Ashworth Career School
HIGH SCHOOL DIPLOMA -
Central High School
- Licensed Armed Security Professional
- Listen own resolve
- Deescalation certified
- Certified Protection Professional
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