Latorya Starks
Wilmington,NC
Summary
Detail-oriented individual with a passion for accurate and high-quality work. Self-starter with 10+ years of experience maintaining client and company relationships and developing streamlined procedures for financials and growth. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
Cams Property Management (Remote)
08.2019 - Current
- Gathered financial information, prepared documents, and closed books.
- Documented cash, credit, fixed assets, accrued expenses and line of credit transactions.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating and cash and banking reconciliations.
- Supported monthly reporting analysis to achieve validation of internal reports and to reconcile production operations and general ledger.
- Reviewed accounting structures and procedures on regular basis to identify areas in need of improvement.
- Created budgets and forecasts for management group to meet regular accounting deadlines.
- Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Administrative Clerk
New Hanover County Detention Center
02.2016 - 08.2017
- Performed a variety of, administrative and clerical duties including front line customer service, reception, operating different telephone systems, documenting inventory in excel spreadsheets, keeping count of products, distributing mail, maintaining and buying supplies, handling legal case information.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
Customer Service Supervisor
Full Creative - Remote Home Based Job
11.2014 - 01.2016
- Providing satisfactory customer service to each customer that you encounter, weather answering the call transferring the call
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Answering calls web chats, providing technical support for a variety of different businesses and professionals, taking messages, booking appointments, screen new and potential clients and collecting payments
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Coached employees through day-to-day work and complex problems.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
Education
Associate's - Communications
Cape Fear Community College
Wilmington, NCHigh School Diploma -
Cape Fear Adult High School
Wilmington, NC2009
Skills
- Customer Account Management
- Microsoft Windows and Office
- Payment Processing
- Complaint Resolution
- Customer Relations
- Property Accountability
- Account and Ledger Reconciliations
- Yardi Property Management Understanding
- Active Listening
Certification
CPR Certification
Timeline
Customer Support Specialist
Cams Property Management (Remote)
08.2019 - Current
Administrative Clerk
New Hanover County Detention Center
02.2016 - 08.2017
Customer Service Supervisor
Full Creative - Remote Home Based Job
11.2014 - 01.2016
Associate's - Communications
Cape Fear Community College
High School Diploma -
Cape Fear Adult High School
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