Summary
Overview
Work History
Education
Skills
Technical Proficiency
Work Availability
Timeline
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LaTorya Denay Phelps-Butler

Washington,US

Summary

ADMINISTRATIVE MANAGEMENT & HUMAN RESOURCE PROFESSIONAL Accomplished, dedicated and highly knowledgeable business professional with specialization in administrative management and human resource initiatives. Credited with 18+ years of progressive performance and self-driven leadership to include Management and Program Analyst, Administrative Officer and Administrative Technician. Illustrates experience working within both public and private sectors. Leads the development of standard operating procedures regarding operations and staff compliance. Ensures adherence to proper hiring practices and executes all new hire paperwork and proper documentation. Skills include vast business acumen along with financials to include budget planning. Offers collaborative communications with all members, partners and levels of the organization. Represents unwavering ethics along with mission and culture. Innovative Researcher adept at developing probing questions, designing experiments and generating meaningful results. Experienced at identifying and using new technologies and resources. Works effectively and collaboratively with teams and individuals.

Overview

17
17
years of professional experience

Work History

Management and Program Analyst

Department Of Commerce
01.2015 - Current
  • Industry and Analysis Personnel Liaison, A bureau of at least 200 employees at the Department of Commerce
  • Human Resources to identifying issues, initiates and coordinates research personnel related inquiries and develops and reviews policy, producers and operational guidelines
  • Expertise includes program compliance, data analyzations, budget review, technically savvy and support customer and program requirements
  • Technically savvy developing, analyzing and interpreting data regarding various reports and information through diverse human resources and financial databases
  • Provides budget recommendations to managing partners, while ensuring requirements of meet federal laws and regulations
  • Offers administrative training recommendations, best practices and achievable administrative goals while managing and leading monthly meetings with administrative staff
  • Act as a subject matter expert and main point of contact for the Webta time system as well as the master timekeeper and supervisor role for all employees within Industry and Analyst.
  • Reviewed program implementation plans to assess risk and feasibility.
  • Validated results and performed quality assurance to assess accuracy of data.
  • Helped solve diverse program problems with in-depth analysis.
  • Reviewed internal systems and organized training plans to address areas in need of improvement.
  • Conducted thorough reviews of operations to devise and deploy improvement strategies.
  • Analyzed program data to provide input for key decision making and strategic planning.
  • Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues.
  • Created and optimized records management strategies to coordinate and protect information.
  • Prepared reports to assist business leaders with key decision making and strategic operational planning.
  • Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Collected data, input records and protected electronic files.

Administrative Officer

NATIONAL INSITUTE OF HEALTH
01.2008 - 01.2016
  • Executed in a leadership role advising senior management regarding administrative requirements to meet program goals while aligning with human capital management, workforce planning and development, succession planning and recommend a course of action in various areas of human resources
  • Expertise includes travel planning, payroll and other fiscal activities; records management and facilities management
  • Led as a member of the Reorganization Committee in Office of Research Facilities regarding 800 employees
  • Executed exceptional customer service to internal and external customers to support customer and program requirements and maintaining extraordinary customer services
  • Planned, organized and prioritized workload to accommodate demands and timelines of the organization
  • Managed domestic, foreign and sponsored travel authorizations and vouchers to ensure compliance with established Federal, DHHS and NIH Travel policy and regulations
  • Recipient of 2014 NIH Director’s Award for participation in ORF Reorg
  • Prepared reports to assist business leaders with key decision making and strategic operational planning.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Interpreted management directives to define and document administrative staff processes.
  • Coached employees through day-to-day work and complex problems.
  • Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
  • Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.

Administrative Technician

The National Institutes Of Health
07.2007 - 08.2008
  • Served in a support role regarding vast administrative services which includes budget, personnel, procurement, property management, travel and other related duties
  • Skills included organizing and maintaining records and files of personnel actions, master files of position description, crediting plans, job analyses, within grades increases, probationary periods, temporary details, award, training and travel
  • Composed routine correspondence, preparing final format of all outgoing correspondence, reviewing for grammatical accuracy, conformance to the policy, completeness
  • Technically proficient inputting personal actions utilizing EHRP Systems
  • Reviews all property transfers form submitted to the Administrative Office
  • Supported procurement activities, including preparing and or reviewing requisition worksheets for rental and purchase of office equipment, supplies and professional services
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed filing system, entered data and completed other clerical tasks.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Composed and proofread memos, letters and reports to verify error-free communication.
  • Maintained daily reports and advised executive leaders in decision-making processes.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Established administrative work procedures to track staff's daily tasks.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.

Business Law Researcher

Securities and Exchange Commission
05.2006 - 07.2007
  • Provided excellence in client serves through acting as primary contact for client inquiries
  • Led research, evaluation, analyzation of information to ensure resolve to client inquires
  • Ensured accuracy while processing clients' research orders and entered all client interactions in order entry system
  • Additionally, processed fees of document orders, as well as maintained monthly report of all purchases
  • Effectively interpret, (SEC) filings using GSI’s Livedgar, Westlaw Business, and other research tools
  • Formulated queries in the different databases to bring in information relevant to client requests
  • Provided clear communication and understood appropriate products/services to meet specific business needs and identifies prospects for additional products/services opportunities
  • Followed through with client issues with Manager, Sales, and/or other appropriate departments/team members
  • Collaborated with and supported team through contributions to team objectives for all fundamental activities including research, team training, team quality checks and customer support
  • Performed research into study topics to increase knowledge and to provide valuable contributions.
  • Gathered and organized information for research purposes.
  • Collaborated with leadership team to identify relevant questions and determine best methods of collection.

Education

General Business

Prince Georges Community College
Largo, MD

Skills

  • Develop Strategic Planning
  • Personnel Security
  • Hiring Practices
  • Workforce Management
  • Certified Records Manager
  • Time and Attendance Administrator
  • Problem Resolutions
  • Performance Management
  • Succession/Destination Planning
  • Financials/ Reporting
  • Cultural Initiatives
  • Quality Assurance Controls
  • Coaching and Training
  • Policy and Procedure Modification
  • Administrative Management
  • Compliance Requirements
  • Process Improvement Initiatives
  • Change Management Process
  • Employee Relations
  • Payroll and Benefits Administration
  • HR Information Systems
  • Recruiting Support
  • Training and Development
  • Program Requirements
  • Analytical Support
  • Confidential Records Management

Technical Proficiency

Microsoft Office Suite, MS365, NFC Accounting System, E2 Travel System, Mypay System (Military and Federal pay system), CBS database (NIST Federal pay system), COLTS (Commissioned Officer Leave tracking system), EHRP System (Personnel action system), HR Connect )Personnel Action System), LMS (Learning Management System), NP2 (E-QIP), NBIS/e/App, USA Performance and US Staffing.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Management and Program Analyst

Department Of Commerce
01.2015 - Current

Administrative Officer

NATIONAL INSITUTE OF HEALTH
01.2008 - 01.2016

Administrative Technician

The National Institutes Of Health
07.2007 - 08.2008

Business Law Researcher

Securities and Exchange Commission
05.2006 - 07.2007

General Business

Prince Georges Community College

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LaTorya Denay Phelps-Butler