Summary
Overview
Work History
Education
Skills
Timeline
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Javen Davis

Winston-Salem,US

Summary

Experienced Patient Care Coordinator with a proven track record of enhancing patient satisfaction through effective communication and meticulous documentation of needs. Skilled in managing high-volume communications and optimizing logistics for timely medication deliveries, ensuring seamless care continuity. Proficient in customer service, Microsoft Office, and HIPAA compliance. Committed to fostering collaborative relationships with cross-functional teams to improve operational efficiency.

Overview

6
6
years of professional experience

Work History

Patient Care Coordinator

Elevance Health
06.2023 - 09.2024
  • Coordinate timely medication deliveries, enhancing patient satisfaction and care continuity
  • Manage comprehensive call handling, ensuring efficient communication with patients and providers
  • Document inquiries meticulously, supporting accurate patient records and service improvement
  • Coordinated medication delivery schedules, ensuring timely access for patients while optimizing logistics and reducing delivery errors
  • Managed high-volume inbound and outbound communications, addressing member, provider, and physician inquiries with empathy and precision
  • Resolved technical issues, enhancing customer satisfaction and retention
  • Assisted clients with inquiries, fostering strong client relationships
  • Kept customer accounts updated, ensuring accurate and efficient service
  • Clarified product features and benefits, improving customer understanding
  • Resolved complex technical issues, enhancing client satisfaction and reducing escalation rates
  • Streamlined support processes for improved efficiency
  • Fostered strong client relationships through empathetic communication
  • Collaborated with cross-functional teams to address customer concerns promptly
  • Answered 30+ incoming calls, scheduled appointments and filed medical records.

Customer Service Representative

Alorica
07.2021 - 06.2023
  • Resolved technical issues, enhancing customer satisfaction and retention
  • Assisted clients with inquiries, fostering strong client relationships
  • Kept customer accounts updated, ensuring accurate and efficient service
  • Clarified product features and benefits, improving customer understanding
  • Resolved complex technical issues, enhancing client satisfaction and reducing escalation rates
  • Fostered strong client relationships through empathetic communication
  • Collaborated with cross-functional teams to address customer concerns promptly
  • Averaged 30+ incoming calls

Housekeeper

Crothall Healthcare
06.2019 - 01.2021
  • Cleaned and sanitized facilities, enhancing hygiene standards and ensuring guest satisfaction
  • Managed linen changes and bed making, contributing to efficient room turnover
  • Handled waste disposal, maintaining a clean and organized environment
  • Reported repair needs promptly, supporting facility maintenance and safety
  • Maintained impeccable cleanliness standards in healthcare facilities, ensuring patient comfort and safety through meticulous sanitization protocols
  • Streamlined housekeeping processes, reducing room turnover time and improving overall efficiency in a fast-paced healthcare environment

Cook/Prep

AMF Bowling Center
03.2019 - 06.2019
  • Prepared diverse dishes ensuring top-notch hygiene standards, enhancing kitchen efficiency
  • Organized kitchen supplies and maintained optimal food temperatures for quality assurance
  • Collaborated with servers to streamline food delivery during events, boosting service speed
  • Executed cooking and serving tasks, contributing to seamless event operations
  • Implemented sanitation techniques, improving kitchen cleanliness and safety
  • Orchestrated food preparation processes, ensuring adherence to sanitation protocols and maintaining meticulous temperature logs for quality assurance

Package Handler

Inmar
10.2018 - 01.2019
  • Collaborated with team to load packages efficiently, ensuring timely deliveries
  • Utilized scanners to accurately track parcels, enhancing processing accuracy
  • Adhered to safety protocols, minimizing workplace incidents
  • Read and interpreted labels correctly, preventing delivery errors
  • Ensured accurate package handling through meticulous label reading and scanning, maintaining high efficiency standards while adhering to safety protocols
  • Collaborated with team members to streamline package assembly, sealing, and loading processes, enhancing overall operational efficiency

Education

ASSOCIATE'S DEGREE - ACCOUNTING

Strayer University-North Carolina
Greensboro, NC
12.2025

Skills

  • Microsoft Office (Expert)
  • Customer Service (Expert)
  • Kitchen Experience (Expert)
  • Cashiering (Expert)
  • Typing (Expert)
  • Cash handling (Expert)
  • Sales (Experienced)
  • HIPAA (Expert)
  • Active Listening (Expert)
  • Empathy (Expert)

Timeline

Patient Care Coordinator

Elevance Health
06.2023 - 09.2024

Customer Service Representative

Alorica
07.2021 - 06.2023

Housekeeper

Crothall Healthcare
06.2019 - 01.2021

Cook/Prep

AMF Bowling Center
03.2019 - 06.2019

Package Handler

Inmar
10.2018 - 01.2019

ASSOCIATE'S DEGREE - ACCOUNTING

Strayer University-North Carolina

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