Latosha Blevins
Pilgrim,KY
Summary
Dedicated Patient Care Coordinator and customer service professional with over 8 years of experience in healthcare, banking, and client support environments. Skilled in patient assistance, account management, regulatory compliance, problem resolution, and relationship building. Recognized for strong communication skills, attention to detail, and the ability to provide exceptional service while managing multiple priorities in fast-paced settings.
Overview
11
11
years of professional experience
Work History
Care Giver
Big Sandy Area Development District
Lovely, KY
02.2026 - 05.2026
- Assisted clients with daily living activities, enhancing overall quality of life.
- Maintained cleanliness and organization in client living spaces, ensuring a safe environment.
- Monitored client health and well-being, reporting changes to supervising staff promptly.
- Provided companionship and emotional support, fostering positive relationships with clients.
Patient Assistance Care Coordinator
PharmaCord
Remote
09.2023 - 09.2024
- Coordinate patient support services while maintaining compliance with HIPAA and company regulations.
- Assist patients with medication access, enrollment applications, product inquiries, and program requirements.
- Maintain accurate patient records and documentation within internal systems.
- Collaborate with healthcare providers and internal departments to ensure timely resolution of patient needs.
- Conduct follow-up communications to improve patient satisfaction and service outcomes.
- Process applications, orders, and requests accurately while meeting productivity and quality standards.
- Resolve patient concerns professionally and efficiently while delivering a positive customer experience.
Universal Banker II
Truist Bank
Williamson, WV
06.2018 - 08.2023
- Facilitated customer transactions, ensuring accuracy and efficiency in cash handling.
- Educated clients on financial products, enhancing understanding and promoting suitable solutions.
- Managed customer inquiries, delivering excellent service to resolve issues promptly.
- Collaborated with team members to streamline operations and improve workflow efficiencies.
- Managed escalated customer concerns and provided effective resolutions while protecting the bank's reputation.
State Registered Nursing Assistant (SRNA)
Martin County Health Care Facility
Inez, KY
02.2015 - 02.2017
- Assisted nursing staff with daily patient care tasks, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing team promptly.
- Supported patient mobility through safe transfer techniques and equipment use.
- Documented patient information accurately in electronic health records systems.
Education
High School Diploma -
Sheldon Clark High School
Inez, KYNo Degree -
Big Sandy Community And Technical College
Prestonsburg, KYSkills
- Patient Care Coordination
- Customer Service Excellence
- HIPAA Compliance
- Account Management
- Inbound & Outbound Calls
- Problem Resolution
- Relationship Building
- Documentation & Recordkeeping
- Banking Operations
- Sales & Cross-Selling
- Team Collaboration
- Data Entry & Computer Proficiency
- Conflict Resolution
- Time Management
- Critical Thinking
Timeline
Care Giver
Big Sandy Area Development District
02.2026 - 05.2026
Patient Assistance Care Coordinator
PharmaCord
09.2023 - 09.2024
Universal Banker II
Truist Bank
06.2018 - 08.2023
State Registered Nursing Assistant (SRNA)
Martin County Health Care Facility
02.2015 - 02.2017
High School Diploma -
Sheldon Clark High School
No Degree -
Big Sandy Community And Technical College