Hi, I’m
LATOSHA BROOKS
Joliet,IL
Summary
Dynamic sales associate with proven expertise at Home Depot, enhancing customer satisfaction through exceptional service and relationship building. Skilled in POS transactions and conflict resolution, I successfully boosted sales by utilizing effective merchandising techniques and promoting products, fostering a loyal customer base while maintaining a calm demeanor in high-pressure situations.
Overview
20
years of professional experience
1
Certification
Work History
Home Depot
Sales Associate
03.2017 - Current
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Prioritized helping customers over completing other routine tasks in store.
- Recommended complementary purchases to customers, increasing revenue.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Performed cash, card, and check transactions to complete customer purchases.
State Farm Insurance
Office Manager
12.2024 - 03.2025
Job overview
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
State Farm Insurance
Office Manager
08.2022 - 12.2024
Job overview
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Quad Graphics
Machine Operator
01.2005 - 12.2020
Job overview
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Collaborated with team members to optimize production processes and improve overall performance.
- Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
- Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.
- Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.
- Participated in cross-functional teams focused on achieving company-wide goals related to safety, quality, and productivity improvements.
- Enhanced machine longevity with proactive maintenance and timely replacement of worn parts.
- Ensured high-quality output, rigorously inspecting products to meet quality standards.
- Achieved significant reduction in setup times by developing quicker changeover procedures.
- Fostered team-oriented environment, training new operators on machinery and best practices.
- Streamlined assembly line operations, resulting in smoother workflow.
- Enhanced safety compliance, rigorously following all OSHA guidelines and conducting regular safety audits.
- Elevated team morale and productivity by leading by example and providing support where needed.
- Suggested specific ideas for process, productivity and safety improvements.
Education
Joliet Central Township High SchoolJoliet, IL
High School Diploma
06.1993
Skills
- Problem-solving skills
- Multi-tasking strength
- Exceptional customer service
- Relationship building
- Money handling
- Store opening and closing
- Product sales
- Payment processing
- Product recommendations
- Sales goals attainment
- Persuasion techniques
- Cold calling
- CRM software proficiency
- Task prioritization
- Written and oral communication skills
- Contact follow-up
- Service oriented
Certification
Insurance Producer 06/08/2021 to current
- Casualty
- Fire
- Health
- Life
Timeline
Office Manager
State Farm Insurance
12.2024 - 03.2025
Office Manager
State Farm Insurance
08.2022 - 12.2024
Sales Associate
Home Depot
03.2017 - Current
Machine Operator
Quad Graphics
01.2005 - 12.2020
Joliet Central Township High School
High School Diploma
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