Latosha Dyson-Ridge
Portland,OR
Summary
I have completed the State Certified Human Resources Program (SCHRP); I have completed the training and currently certified as a Mental Health First Aid Responder(MHFA)
Overview
28
28
years of professional experience
Work History
Senior Human Resources Business Partner
State Of Oregon, Department Of Human Services
11.2021 - Current
- Provided updates on HR policy changes to employees to satisfy compliance and state laws.
- Coordinated work activities for HR managers, specialists, and recruiting agents.
- Managed other HR staff and oversaw completion of tasks and initiatives.
- Directed hiring and onboarding programs for new employees.
- Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances, and other sensitive issues and prepared position statements for EEOC.
- Resolved understaffing issues, disputes, employee terminations, and disciplinary procedures.
- Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity, and within company to reach business goals.
Human Resource Analyst 1
State of Oregon- Oregon Department of Human Services
08.2019 - 11.2021
- Completed human resource operational requirements by scheduling and assigning employees.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Collaborated with managers to identify and address employee relations issues.
Social Services Specialist 2/Engagement Specialist
State of Oregon- Oregon Department of Human Services
05.2017 - 08.2019
- Gathered information from mental and physical health and educational records to make recommendations and determine appropriate care plans.
- Coordinated with social, public, and welfare agencies to obtain and provide client information.
- Identified community resources to support clients.
- Provided crisis intervention, guidance, and supportive counseling to clients.
- Visited homes and agencies to provide support and case management services to clients.
- Collaborated with various stakeholders to promote social services.
- Facilitated outreach activities to build community awareness.
- Cultivated and maintained relationships with community members to facilitate outreach activities.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Administered and tracked client service payments.
Human Services Case Manager/Family Coach
State of Oregon- Department of Human Services
09.2011 - 05.2017
- Described procedures, requirements, and benefits to clients and interested parties.
- Kept and established comprehensive case files to support proper documentation and record retention.
- Acted as mandatory reporter of abuse.
- Established positive relationships with aid recipients and assessed goals, working hard to address individual needs and tailor services to suit them.
- Assessed barriers, strengths and needs of each family and worked quickly to remediate.
- Interviewed applicants for services and supported application completion as necessary.
- Utilized complex client management systems, both digital and manual and maintained sensitive information in highly encrypted databases.
- Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
- Understood and recognized signs of physical and substance abuse patterns and other debilitating circumstances.
- Prepared documents for review and completion by service applicants, supporting completion and responding to questions.
- Worked with others to manage numerous competing interests simultaneously and delegate accordingly to maximize productivity.
- Conducted outreach activities to engage local stakeholders in programs.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Established and maintained relationships with key stakeholders.
- Encouraged individuals and family members to develop and use skills and strategies for constructively confronting problems.
- Developed and implemented creative interventions to engage couples and promote therapeutic progress.
- Educated clients and families on importance of mental health and self-care.
- Collaborated with social services, referral sources and other treatment professionals to meet patient care needs.
- Performed individual and group psychotherapy and conducted teletherapy sessions to help clients pinpoint emotions underlying personal and relational conflicts.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked well in a team setting, providing support and guidance.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Excellent communication skills, both verbal and written.
- Delivered services to customer locations within specific timeframes.
- Passionate about learning and committed to continual improvement.
- Gained strong leadership skills by managing projects from start to finish.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
HSS3/Benefit Eligibility Worker
State Of Oregon, Department Of Human Services
07.2008 - 09.2012
- Participated in trainings and seminars to improve skills set and knowledge.
- Met with clients to conduct assessments of current situations and establish what needs to address.
- Answered high volume of calls and provided assistance through effective listening and question response skills.
- Processed applications and followed strict procedures to keep sensitive data confidential.
- Maintained heavy caseload of approximately Number cases by utilizing effective time management and organizational skills.
- Inputted information and obtained quantitative and qualitative data on client details to provide services requested.
- Advocated for staff members, helping to identify and resolve conflicts.
- Collaborated with managers to identify and address employee relations issues.
- Administered employee benefits programs and assisted with open enrollment.
Human Services Specialist 1 /Support Staff
State Of Oregon, Department Of Human Services
12.2007 - 07.2008
Senior Mortgage Underwriter
Greenpoint Mortgage
06.2002 - 09.2007
- Checked personal and team calculations to validate information and underwriting decisions.
- Evaluated performance of less experienced underwriters and helped improve overall work quality by implementing improvement plans.
- Maintained mortgage program compliance with federal agencies such as VA, HUD, and FNMA.
- Made careful determinations based on skilled analyses of submitted documentation covering credit histories, employment records, and current financial status.
- Reviewed team underwriting decisions to identify incorrect actions and reverse previous decisions when merited.
- Determined credit risks by reviewing files in advance and comparing data against internal checklists and guidelines.
- Verified integrity of applicants' information to minimize fraud.
- Worked with processing team members to communicate errors and obtain missing information for current applications.
- Collaborated with loan officers and processors to obtain additional information and resolve discrepancies.
- Discussed credit reports and asset management with borrowers to foster understanding of loan processes.
- Analyzed and verified applicant income, assets and credit history to support compliance with underwriting guidelines.
- Created and implemented underwriting procedures and strategies to accurately and efficiently process loan applications.
- Approved or denied loans based on established criteria and underwriting guidelines.
- Reviewed appraisals and title documents to verify accuracy and completeness.
- Evaluated loan applications, determining creditworthiness, assessing risk and establishing loan conditions.
Senior Funder
Headlands/Greenpoint Mortgage
05.2000 - 06.2002
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Processed loan applications and monitored progress from start to finish.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Monitored pipelines to track and log status of loans.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Negotiated loan terms and conditions with customers to secure best deal.
- Assessed loan portfolios for compliance with underwriting policies.
- Explained very technical financial information to applicants in easy to understand language.
- Developed and maintained relationships with customers, lenders and other third parties.
- Compiled closing packages for drafting and presentation accuracy.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Customer Service Representative
Headlands/Greenpoint Mortgage
07.1997 - 05.2000
- Responded to customer requests for products, services, and company information.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promptly responded to inquiries and requests from prospective customers.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Cross-trained and provided backup support for organizational leadership.
- Responded proactively and positively to rapid change.
Education
Saint Elizabeth High School
Oakland, CAMaster Of Arts In Human Services - Family Studies
Warner Pacific University
Portland, OR05.2018
Bachelors Of Science In Human Development -
Warner Pacific College
Portland, OR05.2016
Skills
I lead with the empathy and emotional intelligence, cultural competence & awareness; I believe in and will strive for fairness and equity-mindedness; I am willing to learn from from others; I am a collaborator; I have the courage to be brave and vulnerable at the same time
Timeline
Senior Human Resources Business Partner
State Of Oregon, Department Of Human Services
11.2021 - Current
Human Resource Analyst 1
State of Oregon- Oregon Department of Human Services
08.2019 - 11.2021
Social Services Specialist 2/Engagement Specialist
State of Oregon- Oregon Department of Human Services
05.2017 - 08.2019
Human Services Case Manager/Family Coach
State of Oregon- Department of Human Services
09.2011 - 05.2017
HSS3/Benefit Eligibility Worker
State Of Oregon, Department Of Human Services
07.2008 - 09.2012
Human Services Specialist 1 /Support Staff
State Of Oregon, Department Of Human Services
12.2007 - 07.2008
Senior Mortgage Underwriter
Greenpoint Mortgage
06.2002 - 09.2007
Senior Funder
Headlands/Greenpoint Mortgage
05.2000 - 06.2002
Customer Service Representative
Headlands/Greenpoint Mortgage
07.1997 - 05.2000
Saint Elizabeth High School
Master Of Arts In Human Services - Family Studies
Warner Pacific University
Bachelors Of Science In Human Development -
Warner Pacific College
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