Latosha Joyce

• Daily use of an impeccable framework containing the critical elements of significant interaction and effective communication that we use with patients and each other) in all patient interactions and ensure a fluid and positive experience through the patient intake, same-day schedule management, appropriate follow-up schedule, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary.
• Results-oriented team member with proficiency in Vista Scheduling Gui, containing profound knowledge of navigating Vista Scheduling, curating an efficient and speedy process for scheduling patients with providers, fostering a communicative and positive experience for the patient and provider alike
• Training for TRM and effectively learning the process of messaging providers across multiple clinics of different specialties, advocating for patients, and acting as a liaison between clinical staff, patients, and call center agents while ensuring HIPAA compliance
• Mastery of Computerized Patient Record System (CPRS) monitoring patients charts, electronically sending consult orders, prescription refills, addressing medical concerns in an opportune manner that promotes a transformative healthcare experience while building rapport with patients

• Provides continuous cardiac surveillance, interpretation and reporting of monitor telemetry tracing of patients Recognizes changes in a patient's condition and astute in identifying the need for intervention Consider patients' needs and priorities when completing assignments Direct patient care duties, measuring vital signs (including temperature, pulse, respiration, blood pressure and

• Reinforce patient and family teaching and patient safety Identify and report data relative to more complex patient situations including subtle and other parameters Record treatments, findings and progress in the electronic patient record Perform a variety of duties which includes daily activities Assist doctors in the performance of diagnostic examinations Monitors patients and analyze and interpret cardiac rhythms and notifies the appropriate personnel of any cardiac arrhythmias

• Monitoring the patient's vital signs, and EKG's, pre-care (prep patient for processor) and post- care (monitor patients during their recovery from the cardiac Cath lab). • I have experience with sheath pulls in (artery, vein, and brachial).

• Monitor the patient's processor site for drainage, swelling and any side effects from the procedure.

• During post-recovery, I walk patients in the hallway area to ensure the patient is stable and observe for any site changes.

• Operate complex cardiac monitoring systems (ECG Rhythm Screens, Computerized Dysrhythmias Detection System and Rhythm Strip Printers Perform administrative duties within the department Responsible for crisis intervention and code escalation proceedings Assist and coordinate patient's transfers and discharges Assist with tear down charts Responsible for internal/external communications

• Daily chart monitoring via Epic System Knowledgeable of medical terminology Access to medications that are limited to the distribution of the medication to the nurse
• Works with and assist nursing personnel in the coordination of initial and/or discontinuation of cardiac monitoring Assesses quality of tracings to minimize artifacts and other problems Receive patient status reports for area of responsibility from off-going staff members Consistently deliver the best customer service and patient care. •

• As a team member, demonstrate respect, dignity, kindness and empathy in each encounter with patients, families, visitors and employees Facilitates proper utilization of EKG monitoring Provides evidence of participation in performance improvement projects Maintains a clean, safe and functional working environment and keep work area organized Willingly assists other team members and works cooperatively

• Certified BLS – Successfully Completed the Nursing Assistant Training Course Prepared patients for and assisted them with meals; passes; nourishment and water Responsible for monitoring/recording of vital signs (temperature/blood pressure/glucose checks) Assisted patients to bathrooms, bed pans and specimen collection
• Responsible for patient transports/escorts to other departments Responsible for bed changing, replenish supplies, perform emergency housekeeping Responsible for patient care (bathe, shampoo, personal hygiene and oral care) Responsible for keeping patients clean, dry and comfortable
• Observed patient and recorded; alerted nurse of significant changes, performed charting duties Assisted patients as needed (ambulates, repositions, wheelchair assistance) Assisted nurses in caring for critical patients, checking safety equipment and restraints Cleaned and disinfected equipment, disposal of soiled linens and waste.

• Certified BLS – Successfully Completed the Nursing Assistant Training Course • Prepared patients for and assisted them with meals; passes; nourishment and water
• Utilized effective communication and active listening skills when interacting with physicians, nursing staff, and patients.
• Followed comprehensive clinical protocols to safeguard patient safety.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Maintained up-to-date patient records with medical histories and test results.
• Observed patient and recorded; alerted nurse of significant changes, performed charting duties

• Assisted patients as needed (ambulates, repositions,

• Hands-on experience in accepting payments from customers and give change and receipts
• Skilled in using scanners, cash registers and math skills to calculate the price of items purchased Proven record of using correct process for cash, credit cards and other payment types Understanding of handling returns and exchanges of goods
• Maintained a thorough knowledge of store merchandise and responsible for promoting store credit opportunities to customers
• Responsible for resolving customer complaints Provided customers with a personalized, friendly and efficient customer service Responsible for accurate and timely allocation of cash Administered new employee training Currency and coin sorting, counting and wrapping Assisted with shelving, stocking, inventory, pricing merchandise and etc