Summary
Overview
Work History
Education
Skills
Timeline
Generic

Latosha Little

Raleigh,NC

Summary

Dedicated Department Manager with undeniable service, employee development, and interpersonal skills. Boasts many years of experience overseeing complex department-management tasks. Energetic, results-driven Department Manager committed to maintaining highest quality of customer excellence. Develops and implements innovative incentives to drive employee motivation. Adeptly navigates cost-concern and workforce-management issues to maintain streamlined operations. Customer-focused professional with successful several-year career in industry. Dynamic and successful at applying skills in busy environments. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

13
13
years of professional experience

Work History

Manager

McDonald's
Garner, NC
03.2011 - Current
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Identified training needs among staff members and organized relevant workshops accordingly.
  • Monitored daily sales figures to track trends in customer buying behavior.
  • Ensured compliance with all safety regulations in the workplace.
  • Resolved customer complaints and issues promptly and professionally.

Education

High School Diploma -

South Johnston High School
Four Oaks, NC
06-2002

Skills

  • Staff Development
  • Workforce Management
  • Schedule Preparation
  • Time Management
  • Lead Generation
  • Cross-Functional Teamwork
  • Staff Training and Development
  • Customer Relationship Management (CRM)
  • Team Leadership

Timeline

Manager

McDonald's
03.2011 - Current

High School Diploma -

South Johnston High School
Latosha Little