Latosha Lowery
Charlotte,NC
Summary
Dedicated professional with 8 years' experience in process improvement, quality control, and data integrity seeking a Project Manager role. Proven track record in enhancing operational efficiency, driving compliance, and managing cross-functional projects. Skilled in data analytics, process audits, and stakeholder collaboration to optimize productivity and performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Jr Analyst
Beacon Hill Staffing
07.2025 - 09.2025
- Conducted data analysis to support decision-making processes and identify trends.
- Collaborated with cross-functional teams to improve operational efficiency and project outcomes.
- Developed reports summarizing findings, ensuring clarity and accuracy for stakeholders.
- Assisted in the implementation of new systems, providing training and support to team members.
- Utilized analytical tools to monitor key performance indicators and track progress against objectives.
- Participated in strategic planning sessions, contributing insights based on data-driven analysis.
- Supported senior analysts with ad-hoc data analysis requests, ensuring accurate results were delivered in a timely manner.
- Provided administrative support to senior analysts and department professionals.
- Collaborated with cross-functional teams to optimize business processes through data-driven recommendations, resulting in enhanced operational performance.
- Analyzed data to identify root causes of problems and recommend corrective actions.
Process Specialist
Walmart
07.2025 - 09.2025
- Enhanced operational efficiency by streamlining procedures, resulting in a 15% reduction in process bottlenecks and a significant improvement in productivity
- A Process Specialist is responsible for analyzing and improving organizational processes to increase efficiency and productivity. They work closely with various departments within an organization to identify areas that need improvement and implement strategies to streamline operations.
- Some of the key responsibilities of a Process Specialist may include:
- Conducting process audits: Reviewing current processes and procedures to identify inefficiencies or bottlenecks.
- Analyzing data: Collecting and analyzing data to identify trends and patterns that can help improve processes.
- Developing process improvement strategies: Collaborating with stakeholders to develop strategies for improving processes and procedures.
- Implementing process changes: Working with cross-functional teams to implement changes and monitor their effectiveness.
- Training and mentoring: Providing training and guidance to employees on new processes and procedures.
- Monitoring and evaluating: Continuously monitoring implemented processes to identify areas for further improvement and evaluate the effectiveness of changes.
- Documentation: Documenting processes and procedures to ensure consistency and provide reference materials for employees.
- Project management: Managing projects related to process improvement, including setting goals, creating timelines, and coordinating with different teams.
- Analytical, problem-solving, and communication skills. They should be able to work collaboratively with different stakeholders and have a good understanding of business processes and operations.
Specialist IV Recruiting Candidate Experience
Walmart, Home Office GSS Office
09.2019 - 11.2022
- Deliver customer service excellence by efficiently resolving a range of customer disputes and inquiries, ensuring thorough research and effective collaboration to escalate complex issues and provide informed guidance and updates.
- Enhance document processing and data integrity by conducting detailed analytics across various systems, ensuring accurate financial transactions, and performing comprehensive research for fund recovery and compliance issues.
- Drive compliance and educate stakeholders on best practices by preparing vital data, advocating adherence to business standards, and participating in strategic projects to improve research and data review processes.
- Strengthen quality control measures by meticulously reviewing documentation for accuracy, identifying and communicating systemic issues and data trends, and suggesting process enhancements to optimize operational efficiency.
Specialist IV
Robert Half International- Walmart
12.2018 - 09.2019
- Resolved customer disputes and addressed inquiries through comprehensive research, effective communication, and negotiation, ensuring customer satisfaction and adherence to management guidelines.
- Managed document processing and data integrity by conducting thorough analytics, reconciling financial transactions, and performing legal and compliance research to maintain accurate financial records and support regulatory adherence.
- Enhanced quality control by meticulously reviewing documentation, identifying and communicating process improvements, and addressing quality concerns to relevant stakeholders.
Driver Services Specialist
Red Classic Transit Llc
09.2016 - 09.2018
- Analyzed blueprints and specifications to effectively plan job sequences, resulting in reduced material waste and decreased error rates.
- Implemented an organized filing system for records and trained staff on timekeeping procedures to streamline payroll processes and enhance data accuracy.
- Managed benefits documentation and coordinated with HR for payroll-driven programs, ensuring accurate calculation and distribution of employee compensation.
Education
Associate of Science - Healthcare Administration
University of Phoenix - Northwest Arkansas Learning Center
Charlotte, NCCertificate - Fundamentals of Project Planning and Management
University of Virginia Coursera Online
01.2024
Skills
- Analytical thinking
- Administrative support
- Project planning
- Tableau software
- Research
- Comparative analysis
- Spreadsheet proficiency
- Data analysis
- Multitasking
- Critical thinking
- Organizational skills
- SQL and databases
Certification
- Foundations in Data Literacy, Walmart 2023
- Welcome to ServiceNow, Walmart 2023
- Micro - Certification - Welcome to ServiceNow, Walmart 2023
Timeline
Jr Analyst
Beacon Hill Staffing
07.2025 - 09.2025
Process Specialist
Walmart
07.2025 - 09.2025
Specialist IV Recruiting Candidate Experience
Walmart, Home Office GSS Office
09.2019 - 11.2022
Specialist IV
Robert Half International- Walmart
12.2018 - 09.2019
Driver Services Specialist
Red Classic Transit Llc
09.2016 - 09.2018
Certificate - Fundamentals of Project Planning and Management
University of Virginia Coursera Online
Associate of Science - Healthcare Administration
University of Phoenix - Northwest Arkansas Learning Center