Latosha Magee
Baton Rouge,LA
Overview
13
13
years of professional experience
Work History
CSR/ Tech Support Lead
Advanced Call Center Technologies, LLC
Baton Rouge, La
09.2022 - 10.2024
- Provide exceptional technical support to customers via phone, email, and chat, ensuring prompt resolution of issues and inquiries
- Diagnose and troubleshoot hardware and software problems, guiding customers through step-by-step solutions
- Escalate complex technical issues to the appropriate department or senior technicians for further investigation and resolution
- Maintain accurate records of customer interactions, technical issues, and resolutions using CRM software
- Educate customers on product features, functionality, and best practices to enhance their overall experience
Office Manager
Molly Maid
Baton Rouge, La
08.2019 - 08.2022
- Oversee all aspects of daily operations for the clean service office, including scheduling, staffing, and quality control
- Develop and implement cleaning protocols, standards, and procedures to ensure a safe, sanitary, and organized work environment
- Conduct regular inspections and audits to assess cleanliness, hygiene, and compliance with company standards and regulations
- Coordinate with vendors, suppliers, and contractors to procure cleaning supplies, equipment, and services within budgetary guidelines
- Train, mentor, and supervise cleaning staff, providing guidance on proper techniques, safety protocols, and customer service
Office Manager
Mrs. Clean Maid Services
Denham Springs, La
01.2012 - 01.2019
- Manage employee schedules, assignments, and performance evaluations to optimize productivity and maintain high-quality standards
- Respond promptly to client inquiries, requests, and feedback, addressing concerns and resolving issues to ensure customer satisfaction
- Maintain accurate records of inventory, expenses, maintenance logs, and incident reports using appropriate software or tools
- Collaborate with other departments, such as facilities management and HR, to coordinate cleaning services, resources, and personnel
- Stay current on industry trends, best practices, and regulatory requirements related to cleaning and sanitation practices
Education
High School -
Robert E.Lee
Baton Rouge, La05-1991
Skills
- Team building
- Staff supervision
- Training
- Data entry
- Cash handling
- Vendor coordination
- Microsoft Office
- Interdepartmental Collaboration
Timeline
CSR/ Tech Support Lead
Advanced Call Center Technologies, LLC
09.2022 - 10.2024
Office Manager
Molly Maid
08.2019 - 08.2022
Office Manager
Mrs. Clean Maid Services
01.2012 - 01.2019
High School -
Robert E.Lee