Overview
Work History
Education
Skills
Timeline
Generic

Latosha Magee

Baton Rouge,LA

Overview

13
13
years of professional experience

Work History

CSR/ Tech Support Lead

Advanced Call Center Technologies, LLC
Baton Rouge, La
09.2022 - 10.2024
  • Provide exceptional technical support to customers via phone, email, and chat, ensuring prompt resolution of issues and inquiries
  • Diagnose and troubleshoot hardware and software problems, guiding customers through step-by-step solutions
  • Escalate complex technical issues to the appropriate department or senior technicians for further investigation and resolution
  • Maintain accurate records of customer interactions, technical issues, and resolutions using CRM software
  • Educate customers on product features, functionality, and best practices to enhance their overall experience

Office Manager

Molly Maid
Baton Rouge, La
08.2019 - 08.2022
  • Oversee all aspects of daily operations for the clean service office, including scheduling, staffing, and quality control
  • Develop and implement cleaning protocols, standards, and procedures to ensure a safe, sanitary, and organized work environment
  • Conduct regular inspections and audits to assess cleanliness, hygiene, and compliance with company standards and regulations
  • Coordinate with vendors, suppliers, and contractors to procure cleaning supplies, equipment, and services within budgetary guidelines
  • Train, mentor, and supervise cleaning staff, providing guidance on proper techniques, safety protocols, and customer service

Office Manager

Mrs. Clean Maid Services
Denham Springs, La
01.2012 - 01.2019
  • Manage employee schedules, assignments, and performance evaluations to optimize productivity and maintain high-quality standards
  • Respond promptly to client inquiries, requests, and feedback, addressing concerns and resolving issues to ensure customer satisfaction
  • Maintain accurate records of inventory, expenses, maintenance logs, and incident reports using appropriate software or tools
  • Collaborate with other departments, such as facilities management and HR, to coordinate cleaning services, resources, and personnel
  • Stay current on industry trends, best practices, and regulatory requirements related to cleaning and sanitation practices

Education

High School -

Robert E.Lee
Baton Rouge, La
05-1991

Skills

  • Team building
  • Staff supervision
  • Training
  • Data entry
  • Cash handling
  • Vendor coordination
  • Microsoft Office
  • Interdepartmental Collaboration

Timeline

CSR/ Tech Support Lead

Advanced Call Center Technologies, LLC
09.2022 - 10.2024

Office Manager

Molly Maid
08.2019 - 08.2022

Office Manager

Mrs. Clean Maid Services
01.2012 - 01.2019

High School -

Robert E.Lee

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Latosha Magee