Summary
Overview
Work History
Education
Skills
Timeline
Generic

LaTosha Mchenje

Carrollton,TX

Summary

Proactive Office Manager with extensive experience in office management, customer service, and financial operations. Successfully managed accounts, resolved billing issues, and coordinated staff schedules. Skilled in maintaining accurate financial records, handling sensitive information, and providing exceptional customer service, bringing strong organizational skills and a results-driven approach to new opportunities.

Overview

7
7
years of professional experience

Work History

Office Manager

SimCat LLC
03.2021 - Current
  • Updated reports, managed accounts, and generated reports for company database.
  • Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
  • Resolved financial discrepancies and customer billing issues with timely attention.
  • Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.
  • Supported the growth of the business through targeted marketing initiatives and client outreach efforts.

Office Manager

Dallas Calibration Services
07.2019 - 02.2021
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Customer Service Representative

Profit Expansion Group
09.2017 - 06.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

GED -

Dallas College Bill J Priest Center
Dallas, TX
05.2006

Skills

  • Customer Service
  • Office Management
  • Organizational Skills
  • Office Administration

Timeline

Office Manager

SimCat LLC
03.2021 - Current

Office Manager

Dallas Calibration Services
07.2019 - 02.2021

Customer Service Representative

Profit Expansion Group
09.2017 - 06.2019

GED -

Dallas College Bill J Priest Center
LaTosha Mchenje